BUSINESS INTELLIGENCE SENIOR ASSOCIATE Resume Example
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BUSINESS INTELLIGENCE SENIOR ASSOCIATE
Professional Summary
Knowledgeable Data and Project Management familiar with user support and root cause analysis. Adapts freely to diverse situations and changing demands. Well-versed in SAP, and Agile. Trained in Lean Six Sigma, Configuration Management, and Quality Control. Over 22 years IT industry experience in support roles. Advanced knowledge of Document Control and Procurement operations. Dedication to see issues through to end. Works well in remote and desk-side environments.
Work History
BUSINESS INTELLIGENCE SENIOR ASSOCIATE,01/2017 - 12/2019Athenahealth Inc., Burlington , NC
- Gathered, analyzed, and interpreted multiple user requirements for quality and procurement system modifications from 7 exiting sites to 5 new or existing sites.
- Using company's internal structure and ISO standards and coordinated any necessary changes or improvements.
- Delivered all site projects successfully, collaborating with multi-cultural and geographically diverse teams by implementing, leading, and taking part in strategic planning required meetings. Understanding, impact, role responsibility and business needs.
- Built strong relationships with new and existing clients through positive attitude and attentive response.
- Independently managed multiple competing priorities, while working on multiple projects simultaneously.
- Analyzed data in support of testing including development, design validation, and troubleshooting with all super users using SQL, Microsoft tools and SAP.
- Created and maintained various documents, for quality and procurement status reports, contracts, invoices, and sales documents, inspections plans, and task list groups, using SAP and Excel.
- Checked all data for accuracy, identifying and marking errors and making corrections.
- Investigated and resolved issues regarding integrity of data flow ERP databases.
- Processed escalated inquiries and customer service escalation requests from cross functional business units.
Change Control Admisitrator,07-2014 - 01-2017Cerner, Greeley , CO
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Maintained customer data scanned, filed and transmitted various documents and adhered to digital filing procedures on AMSAFE computer network per ISO standards.
- Structured and maintained customer Bill of Materials in AMSAFE Documentation SAP/QAD systems.
- Implemented Engineering Change Orders for internal and external document releases, policy, work instructions, bulletin releases, bill of material and drawing blueprint revision changes.
- Entered new production assemblies, materials, and part numbers using ERP/PLM system for new product/Quotes.
- Manipulated and converted documents to meet needs of projects.
- Supported emerging technology and system upgrades on workflow.
Change Implementation Analyst,03/2003 - 06/2014Jabil, City , STATE
- Maintain customer/client data storage on the company computer network per ISO standards.
- Structured and maintained internal and external Bill of Materials using Agile and SAP.
- Implemented internal Engineering Change Orders for manufacturing assembly instructions, approx150/month.
- Created ECR's and Deviations per engineering requests, approx.
- 40-50/month.
- Interpret customer documentation, drawings, and blueprints for defining manufacturing process flow.
- Work with cross-functional teams to define process flow.
- Published weekly and monthly relevant status reports across organization on cost, inventory cut in, and roadblocks.
- Coordinated meetings for ECO activities with multiple business functions to resolve problems and process improvements.
- Implemented ECOs through documentation, validation/approval, and basic input of bill of materials part numbers and drawing information into SAP/Agile software systems.
- Average cycle time: 3-5 working days.
- Participated in strategic planning, and tracking excess and obsolete inventory.
- Reviewed internal systems and organized training plans to address areas in need of improvement and trained new hires.
Education
GED, 03/2003
Maricopa Community Colleges - Mesa Community College -City, State
- Coursework in, Lean Six Sigma, Configuration Management, Quality Control
Skills
- Business Project Data management and support
- Organization and Time management
- Database Management
- Quality Management
- Vendor relationship management
- Process auditing
- Invoicing support
- Purchasing
- Customer service expert
- Self-motivated professional
- Multitasking abilities
- Workflow coordination
- Analytical skills
- Critical thinking
- Strategic Planning
- Flexible & Adaptable
- Conflict resolution
- Teamwork
- Cultural Awareness
- Technical documents comprehension
- Specifications understanding
- Verbal and written communication
- Microsoft Office
- SAP/ ERP software proficiency
- Agile/ PLM software proficiency
- SQL
- Test case scenarios
- Materials inspections
- Corrective actions
- Data interpretation
- Documentation requirements
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Resume Overview
School Attended
- Maricopa Community Colleges - Mesa Community College
Job Titles Held:
- BUSINESS INTELLIGENCE SENIOR ASSOCIATE
- Change Control Admisitrator
- Change Implementation Analyst
Degrees
- GED , 03/2003
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