Dedicated bilingual professional with 5+ years' experience as a call center representative. Strong interpersonal skills with the ability to multitask in fast-paced environments. Detail oriented with proven capacity to surpass productivity goals.
Highlights
Microsoft Office proficiency
Top insurance sales performer
Multi-line phone proficiency
Adaptive team player
Exceptional interpersonal skills
HIPAA compliance
Experience
Telfort Business InstituteShanghai, ChinaBusiness English Teacher09/2015 to 09/2016
Advise students planning to study abroad while building relationships and recruiting potential students.
Plan, implement, monitor, and assess classroom management plans.
Develop lesson plans and daily activities on relevant topics to promote student interest.
Arkansas Department of Human ServicesFort Smith, ArkansasFamily Service Worker08/2014 to 06/2015
Provided case management, collaborating with team members to develop case plan goals.
Investigated suspected child abuse, analyzing situations by conducting interviews.
Communicated with clients by visiting their homes to ensure the health and safety of children.
Wrote court reports by collecting data and prioritized casework accurately documenting all activities.
Van Buren Police DepartmentVan Buren, ArkansasIntern02/2011 to 06/2011
Actively patrolled assigned areas to prevent and detect crimes with senior officers.
Critically analyze and investigate reported crime offenses with detectives.
Learned chain of custody procedures to collect evidence and 911 protocols.
Answer Fort Smith IncFort Smith, ArkansasCall Center Receptionist, Licensed Insurance Sales Agent02/2009 to 11/2014
Surpassed call and sales targets while taking accurate, detailed information using a multi-line system.
Modeled exceptional customer service skills with clients and assisted with resolving complaints.
Researched and educated potential customers on insurance options and quotes.
McDonald's, Fort Smith, ArkansasCrew Member, Crew Trainer, Crew Chief, and Swing Manager10/2006 to 04/2009
Cross-trained and coordinated scheduling with team members to manage a smooth workflow.
Strictly followed all cash, security, inventory and labor policies and practicing decision-making skills.
Verified that prepared food met all standards safety standards and promptly handle guest concerns.
Education
Bachelor of Science:Criminal Justice PsychologyMay 2012University of Arkansas - Fort Smith
Master of Arts:International Studies- BusinessMay 2017University of Concordia, Irvine
TESOL certificationJuly 2017
Languages
Bilingual, Fluent in Spanish
Skills
case management, clients, customer service skills, decision-making, insurance, inventory, lesson plans, Director, policies, protocols, recruiting, safety, sales, scheduling, Fluent in Spanish, workflow
