A strategic-thinking individual with a professional record of turning low-performing territories into top revenue producers. Pleasantly engaging personality with the capability of improving existing customer accounts while penetrating new target markets. Innovative team leader equipped with analytical problem-solving expertise that produces measurable success metrics and foster growth. Seeking to leverage strong leadership skills and expertise in the sales industry.
- Collaborate with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
- Manage and generate new business leads and prospective clients through cold calling, emails, and face-to-face visits throughout Houston, Louisiana, Arkansas, Florida, Utah, Idaho, and Alaska markets
- Developed product and solution positioning, messaging by prospective buyer role and methods to overcome competitive objections.
- Managed quality assurance program including on-site evaluations, internal audits, and customer surveys
- Account manager to 100+ clients utilizing implemented tools and techniques that deliver sound resolution respectfully tailored to the needs of each client
- Provide direct oversight for all "at risk" clients and develop strategic methods to foster productive solutions
- Managed high-value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support and awareness.
- Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
- Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision
- Maintain regular contact with clients and identifying opportunities to deliver added value to client relationships.
- Lead DiversityFIRST Coalition Houston ("DFCH"), a unique diversity think tank, in connecting organizations and business leaders in a positive setting to empower and productively influence the Houston community at every level
- Provide a safe space for a wide range of diversity and inclusion solutions for Houston area small-businesses, non-profits, firms, corporations, and community leaders committed to the pursuit of equity in recruiting, hiring and delivery of services
- Facilitate multi-channel access to create a safe space for members & non-members to discuss community concerns and opportunities for collaboration and/or systemic improvements
- Plan and develop interactive D&I training events for both leaders and D&I practitioners committed to personal improvement with networking spaces that connect community organizations that supports a diverse pipeline of candidates across a variety of disciplines with industry-leaders seeking such services
- Support marketing programs and campaigns with content and messaging to drive demand
- Creation of the bureau's first diversity committee
- Reviewed a portion of the Visit Owensboro marketing plan to provide actionable feedback from the perspective of a millennial
- Assisted in implementing the public relations segment of the Owensboro-Daviess County Regional Airport marketing plan
- Helped plan and execute private, company and client events
- Developed original content for blog posts and website articles
National Diversity Council (2016, 2017, 2018, 2019) | Cliff Hagan Boys & Girls Club (2015, Spring 2016, Fall 2016) | Young Moms Don't Quit (2019) | NAACP Banquet (2014, 2015,2016) | KWC Black Student Union (2014, 2015, 2016) | Black EXPO (2014, 2015) Human Relations Comm. of Owensboro (2014-2016) | KWC Multicultural Club (2014-2015) | Charity Auction (2015, 2016) Puzzle Pieces (2013, 2016)
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- Awarded Circle of Excellence (2018 & 2019) at FranklinCovey: Exceeded revenue goal in the fiscal year 2018 and came in at 131% and in the fiscal year 2019 coming in at 110%.
- Created Houston’s first equity-focused leadership workshop for educators.
- Created a Diversity, Equity,and Inclusion Proposal for FranklinCovey that create a common language around diversity and inclusion and facilitate dialogue amongst a diverse employee
- Completion of a paid research project on women and minorities in the workforce for National Diversity Council, Houston, TX
- Currently working in conjunction with the National Diversity Council for the DiversityFirst Coalition's 2020 Symposium with the expectation to provide an engine for a positive impact through effective leadership, engagement, programming, and management tools
- Assigned to lead planning and implementation of the first Owensboro-Daviess County Regional Airport Awareness Day event to take place on July 9, 2016. This project required working directly with the airport director, commercial airlines, city officials, local flying clubs and other groups to promote community engagement and collaboration.
- Also, secured 10 sponsors a month for minority students to attend Owensboro’s Chambers of Commerce Rooster Booster in an effort to support the Economic Development Corporations plan to increase Diversity by 5% in 5 years
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School Attended
- Kentucky Wesleyan College
Job Titles Held:
- Business Development/Quality Partner
- Lead Chair
- Public Relations Intern
Degrees
- Bachelor of Arts
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