Business Continuity Manager resume example with 3+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
  • Policies implementation
  • Staff training and development
  • Recruiting
  • Talent acquisition
  • Analytical Skills
  • Leadership
  • Problem Solving
  • Microsoft Office Suite expert
  • Fluent in hindi, punjabi, gujrati
10/2016 to Current Fulfillment Associate Old National Bank | Dundee, MI,
  • Accepted, processed and quickly filled orders.
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
  • Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
  • Unloaded merchandise from trucks and moved to designated areas for inspection and stocking.
  • Located merchandise from shelves and storage areas to fill orders.
  • Wrapped and moved pallets to designated carrier area.
  • Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.
01/2007 to 12/2016 CEO Bose | Plano, TX,
  • Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
  • Led organization by establishing business direction and actualizing operational plans to meet goals.
  • Monitored shipments and obtained clearance from customs and other agencies.
  • Requested and compiled necessary customs invoices, certificates of origin and cargo-control documents.
  • Built strategic business partnerships by cultivating relationships with employees and experts.
  • Cultivated strong industry relationships with competitors and suppliers to promote cooperative interactions and improve industry insights.
  • Controlled business direction changes and provided support during restructurings.
  • Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
04/1997 to 12/2016 CEO Dynamite | Appleton, WI,
  • Organized various spiritual events for upto 100 guests which included events like meditation camps, religious weddings, gurmat camps, etc.
  • Booking and negotiating for desired venues, negotiating favorable agreements with different vendors and decorators to keep cost low and fulfill budget requirements.
  • Supervised events from start to finish using effective crowd management method and communication skills
  • Maintained accurate notes of changes and requests for each event.
  • Staffed events by maintaining a roster of available personnel.
  • Supervised staff of 20-25 personnel by implementing work rules and disciplinary actions.
09/2010 to 08/2015 Call Center Supervisor Aki-Home | Ontario, CA,
  • Delivered constructive call process feedback.
  • Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Reduced process lags and effectively trained staff on customer satisfaction protocols and first call resolution best practices.
  • Worked with training team to maintain frontline agent and tier I and II agent product support and certification training initiatives.
  • Managed 40 employees, including scheduling for frontline, tier I and tier II agents and product specialists to ensure optimal productivity.
  • Defined and documented office procedures by updating SOPs and planning comprehensive training for administrative support staff.
Education and Training
Expected in 06/1988 BBA | Business Administration Delhi University, Delhi India, GPA:

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Resume Overview

School Attended

  • Delhi University

Job Titles Held:

  • Fulfillment Associate
  • CEO
  • CEO
  • Call Center Supervisor


  • BBA

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