Business Continuity Manager resume example with 3+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Skills
Policies implementation
Staff training and development
Recruiting
Talent acquisition
Analytical Skills
Leadership
Problem Solving
Microsoft Office Suite expert
Fluent in hindi, punjabi, gujrati
Experience
10/2016 to CurrentFulfillment AssociateOld National Bank | Dundee, MI,
Accepted, processed and quickly filled orders.
Operated handheld scanners to track merchandise throughout fulfillment process.
Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
Unloaded merchandise from trucks and moved to designated areas for inspection and stocking.
Located merchandise from shelves and storage areas to fill orders.
Wrapped and moved pallets to designated carrier area.
Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.
01/2007 to 12/2016CEOBose | Plano, TX,
Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
Led organization by establishing business direction and actualizing operational plans to meet goals.
Monitored shipments and obtained clearance from customs and other agencies.
Requested and compiled necessary customs invoices, certificates of origin and cargo-control documents.
Built strategic business partnerships by cultivating relationships with employees and experts.
Cultivated strong industry relationships with competitors and suppliers to promote cooperative interactions and improve industry insights.
Controlled business direction changes and provided support during restructurings.
Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
04/1997 to 12/2016CEODynamite | Appleton, WI,
Organized various spiritual events for upto 100 guests which included events like meditation camps, religious weddings, gurmat camps, etc.
Booking and negotiating for desired venues, negotiating favorable agreements with different vendors and decorators to keep cost low and fulfill budget requirements.
Supervised events from start to finish using effective crowd management method and communication skills
Maintained accurate notes of changes and requests for each event.
Staffed events by maintaining a roster of available personnel.
Supervised staff of 20-25 personnel by implementing work rules and disciplinary actions.
09/2010 to 08/2015Call Center SupervisorAki-Home | Ontario, CA,
Delivered constructive call process feedback.
Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Reduced process lags and effectively trained staff on customer satisfaction protocols and first call resolution best practices.
Worked with training team to maintain frontline agent and tier I and II agent product support and certification training initiatives.
Managed 40 employees, including scheduling for frontline, tier I and tier II agents and product specialists to ensure optimal productivity.
Defined and documented office procedures by updating SOPs and planning comprehensive training for administrative support staff.
Education and Training
Expected in 06/1988BBA | Business AdministrationDelhi University, Delhi India, GPA:
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