Responding to customer inquiries and concerns and creating positive solutions.
Recognizing and referring cross-sell opportunities.
Interviewing and processing consumer loan/credit line requests for customers, and obtaining referrals from loan customers.
Quoting rates, terms and programs for loan customer requests.
Monitoring customer satisfaction and service quality, handling feedback from clients.
Sales Manager January 2006 to March 2009Ginalli Milano － Irvine
Hired and trained all sales staff for new store location.
Monitored customer preferences to determine focus of sales efforts.
Created and directed sales team training and development programs.
Wrote sales slips and sales contracts.
Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
COMPUTER TECHNICIAN February 2005 to March 2006MIA TECH CENTER － IRVINE
Perform data entry.
install and configures computer workstations and local area networks, operates them,.
monitors their performances, diagnoses and solves their problems.
Workstations include Windows and Macintosh equipment.
Bachelor of Arts : Business Administration Project Management, 2012In Progress
National University － Irvine, CBusiness Administration A, U S A
Coursework in Business Administration and Management Project Management
California Institute of Technology － Pasadena, CA, U S A
Coursework in Business Administration and Management
Sales and Marketing Increased annual gross sales by 15%.
Developed direct mass mailings which resulted in 8% growth of customer base.
Product Roll-Out Responsible for marketing for product launch including public relations, direct mail pieces, trade shows, sales training and e-mail campaign.
Developed highly effective sales training strategies as Sales Manager of a 12 person team.
Exceeded sales objectives in 2009 through 2013.
ENTREPRENEUR'S OF ORANGE COUNTY
PERSONAL GROWTH OF ORANGE COUNTY
Society for Marketing Professionals (SMP)
Business Administration and Management, contracts, Credit, clients, customer satisfaction, data entry, Dependable, financial, focus, local area networks, Macintosh, money, Windows, monitors, optimization, quality, Retail, Selling, sales, team player, Vietnamese