Dedicated R&D Coordinator with 3 years of experience working with Directors and Managers in a fast paced environment over Ambulatory products as well as Health Quality Measures, and Interface. Impeccable written and verbal communication skills and excellent interpersonal skills.
Excellent research skills, quick learner
Exceptional Work Ethic and a drive to consistently learn new strategies
Organizational planning and coordinating
Microsoft Word, Excel
Exemplary Customer Service & Satisfaction with a primary focus on building customer rapport
Enthusiastic people person
Great organizational skills
Lead and Train all new hires
Convey enthusiasm; motivate others
NextGenHorsham, PABusiness Analyst, R&D Coordination10/2014 to Current
Monitor Known Issues with development support analysts and developers using SalesForce, Outlook, Quality Center,Sharepoint and Jira.
Streamlined the EHR Core Hotfix and KBM Special Projects approval and delivery process as well as the beta testing process.
Monitor Support Queues and assist developers as needed.
Liaison between Development and all other departments within NextGen.
Consult with clients on escalations or status requests from known issues.
Interface with clients, development and product management on client assessment feedback.
Lead, organize and manage the Patient Portal teams daily scrum meetings as well as sprint planning meetings
Serve as a point of contact for the development teams looking for direction from the patient portal, KBM to EHR, new software products & development support analyst.
NextGenHorsham, PAClient Support04/2013 to 10/2014
Managed incoming phone calls to the Customer Support Department.
Responsible for initial triage of inbound incidents that have been generated by phone or web.
Accurately documenting incidents in the support tracking database and assigning them to the appropriate personnel.
Monitor the Support Fax email box and create/update tickets based on voice mail messages, faxes and emails received in this mail box.
Maintain client contact information.
Monitor phone software for CSA availability.
Exercise discretion and independent thinking to make recommendations and advise customers regarding the processing of their support call requests, password requests.
Scheduled core upgrades in outlook based on client availability and type of upgrade needed.
Provided website support to enable clients to gain access to the Client Support Center.
FirstLabChalfont, PAPHM Administrative Support01/2011 to 01/2013
A team member of a professional health monitoring program provides case management, flexible testing and random selection for a client base of state licensure agencies nationwide.
Maintains case notes in a proprietary, web-based case management system.
Assists in meeting the requirements of clients, including discreet participant notification service, coordinating nationwide collections, paperless participant documentation, coordinating MRO service, and program support.
Responsible for coordinating testing of medical professionals (participants) to eliminate drug abuse and responds to client requests for results of tests, no-call reports, and noncompliance with daily reporting and monthly tests.
Resolves state board issues.
Follow up with appropriate data entry into a confidential database.
Perform admin review of COC's and participant entries as required.
Logs and tracks collection errors for QC.
Provide team support to three Account Managers.
HIPAA certified for confidentiality.
Peruzzi Automotive GroupHatfield, PAInternet Sales 01/2007 to 01/2008
Built strong customer relationships through friendly and professional customer service and technical assistance.
Perform sales calls to prospective and existing clients for the purpose of onsite appointments, schedule test drives, vehicle overview, and marketing service packages.
Respond to incoming sales calls and customer inquiries concerning vehicle inventory, pricing, specialized services, and delivery options.
Receive continuous universal training in sales techniques and computer based applications and software.
Macy's, IncKing of Prussia, PASales Consultant01/2006 to 01/2008
Assist customers in the selection and purchase of skin care and beauty products.
Make product recommendations based on described symptoms or desired results.
Perform onsite demonstration of products for customers to ensure proper use.
Meet and exceed daily sales goals as required by management.
Argus Research Laboratories, IncHorsham, PALaboratory Technician01/1998 to 05/2001
Perform designated animal husbandry tasks on animals.
Prepare facility and individual labs for upcoming inspections and major events.
Train and ensure all new hires are familiar with operations and processes.
Monitor critical room temperatures and humidity levels of laboratory.
Maintain and record all entries in required log books.
Organize workstations for staff.
Education and Training
PROFESSIONAL ACCREDITATIONEHR - Nextgen Certified Professional
High School Diploma:General StudiesSouderton Area High School, Souderton, PA