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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
Detail-oriented professional with 14 plus years of high-quality technical & functional experience providing data management, business analysis and systems support and configuration. Collaborative, creative and critical thinking team player with strong interpersonal and leadership skills.
Skills
  • Microsoft Office Suite
  • SAP
  • Hybris
  • SQL Server
  • Full life cycle development
  • Web application implementation

  • Interpersonal skills
  • Managing multiple projects simultaneously
  • Team player
  • Results-oriented
  • Working with shifting priorities
  • Documentation
  • Education
    Colby-Sawyer College New London, NH Expected in Bachelor of Arts : Psychology - GPA :
  • Graduated with honors
  • Certifications

    Business Analysis Certification - Boston University (2011-2012)

    Subject Matter Expert Development Series (2010)

    Work History
    Keurig Green Mountain, Inc. - Business Analyst III, Master Data Management
    City, STATE, 11/2015 - Current
    • Identify process inefficiencies & implement process improvements to save time and manual intervention.
    • Create and maintain pricing conditions within SAP in support of the B2B channel and MBlock sales.
    • Support pricing and promotions for the B2C channel within SAP & Hybris.
    • Develop connected data quality reports for MDM customer, material and vendor teams.
    • Provide after-hours support for applications and project efforts.
    Keurig Green Mountain, Inc. - Supervisor, Order Management Application Analysis
    City, STATE, 05/2013 - 11/2015
    • Led a team of five Order Management Application Analysts supporting all B2B and B2C order management functions.
    • Executed data conversions and incorporated expertise in business process mapping activities of OM related elements for SAP and Hybris implementations.
    • Identified system and performance issues/opportunities and implemented application developments for break fixes and enhancements.
    • Acted as security liaison for STO roles and job functions.
    • Participated in other special projects, external audits, evaluations and process improvements.
    • Followed internal procedures for change/incident management and escalation.
    • Provided after-hours support for applications and project efforts when needed.
    • Supported and trained end users in the proper use of applications and system functionality.
    Keurig Green Mountain, Inc. - Order Management Application Analyst II
    City, STATE, 03/2011 - 05/2013
    • Collaborated inter-departmentally to plan and implement new technologies and functionalities.
    • Recommended and developed technical/functional designs for new application features.
    • Oversaw implementation of application developments to correct or enhance identified performance issues and opportunities.
    • Automated processes via external tools to handle repeatable tasks with large amounts of data.
    • Worked with internal & external partners to consolidate and transition OM & fulfillment operations.
    • Acted as security auditor for all order management related data elements.
    • Participated in special projects, external audits, evaluations and process improvements.
    • Provided after-hours support for applications and project efforts when needed.
    • Supported and trained end users in the proper use of applications and system functionality.
    Keurig Green Mountain, Inc. - Subject Matter Expert, Order Management
    City, STATE, 03/2006 - 03/2011
    • Collaborated with internal and external partners to gather requirements, map data and processes to fulfill system upgrade business goals.
    • Automated order entry processes to enable 3rd party call center order entry functionality.
    • Led data mapping and implementations with both internal and external resources of order management related data elements for multiple acquisitions and internal consolidations.
    • Acted as security auditor for all order management related data elements.
    • Participated in special projects, external audits, evaluations and process improvements.
    • Provided after-hours support for applications and project efforts when needed.
    • Supported and trained end users in the proper use of applications and system functionality.

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    Resume Overview

    School Attended

    • Colby-Sawyer College

    Job Titles Held:

    • Business Analyst III, Master Data Management
    • Supervisor, Order Management Application Analysis
    • Order Management Application Analyst II
    • Subject Matter Expert, Order Management

    Degrees

    • Bachelor of Arts

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