- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
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Professional Fraud Analyst. A Certified Fraud Examiner. A licensed insurance professional. A continuous student of Professional Development. A top performer. Dedicated to internal and external customer service. Extensive experience combining diligent compliance practices, reporting and risk management with deep operational experience. Superior account management and cross-functional communication abilities. Strong analytical and problem-solving skills. Ability to identify a problem, analyze the source and recommend viable solutions. Communicate information of a complex nature to all levels of management in an easy-to-understand business language. Demonstrate initiative, perseverance, and commitment in accomplishing objectives. Proficient in driving sales, managing profit margins, controlling costs, and maximizing profitability. Industrious [Job Title] with successful history developing [Type] intelligence to improve business operational planning and implementation. Applies vast knowledge of business best practices, regulatory standards and optimal control systems to support growth and success. Reliable quantitative analyst with accuracy in comprehension of company metrics.
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Crown Castle Usa Inc – Downers Grove, IL,
- Audit Daily Transactions and Distributions.
- Monitor and Track pattern recognition and traits of Domestic and Foreign bad actors.
- Work with other departments to implement client personal data breach corrections.
- Applied honed problem-solving skills to analyze and resolve fraud issues impacting business operations.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
- Recommended fraud improvements based on tracking and analysis of online and contact center data.
- Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.
- Developed fraud metrics derived from raw company data to track improvements in organizational efficiency.
- Reduced Fraudulent Distributions by 90%.
- Diminished process gaps and encouraged optimal productivity by closely supervising workflow of distribution processes and procedures.
Western Alliance Bancorporation – San Francisco, CA,
- Recommended Security Compliance operational improvements based on tracking and analysis of Suspicious On Line data activity.
- Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.
Western Alliance Bancorporation – Bloomington, MN,
- Metrics & Reporting for Contact Center Operations.
- Researched and compiled tailored analytics and reports for all senior management with Excel & PowerPoint.
- Provided Daily/Weekly/Monthly/Quarterly/Annual and Ad Hoc reports for Inbound Contact Center.
- Developed SharePoint sites for various Contact Center Teams.
- Coordinated Monthly Life and Retirement Contact Centers data for reporting to global operations within specified timelines.
Ameresco – Westborough, MA,
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Assisted customers by answering questions, responding to inquiries and handling telephone requests.
- Austin, Tx
The American College - Bryn Mawr, PA
Fellow Life Management Institute - ,
The American College - Bryn Mawr, PA
Lee College - Baytown, TX
GPA: 3.18
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School Attended
- The American College
- Fellow Life Management Institute
- The American College
- Lee College
Job Titles Held:
- Business Analyst II
- BUSINESS ANALYST
- Business Analyst
- Customer Service Professional
Degrees
- Certified Fraud Examiner (CFE) 12/2020 Association Certified Fraud Examiners (ACFE)
- Professional development completed in Financial Planning
- Professional development completed in Life Underwriting
- 03/15/2015 03/2015 LOMA ( Life Office Management Association)Professional development completed in Insurance Regulatory & Compliance
- LOMA (Life Office Management Association)Professional development completed in Life Insurance Operations Management
- Associate of Arts Degree
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