Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Results-oriented Business Analyst skilled at analyzing data to draw business-relevant conclusions using data visualization techniques and tools. Defines configuration specifications and business analysis requirements to lead organizations to successful product launches and increased revenues. Owns and develops client relationships by optimizing and enhancing integration to generate new business opportunities.
Skills
Business Analysis
Customer Interaction
Systems Analysis and Documentation
Client Needs Analysis
Global Systems Support
Customer Technical Support
Remote Systems Access
Troubleshooting
Experience
04/2011 to 05/2020
Business Analyst IICrown Castle Usa Inc – Mahwah Twp, NJ,
Kaizen/Kuban: IQS Steel Buy Processes
Liaison between IT, Business Partners and Vendors for all customer communications and modifications
Lead BA for production support issues and modifications
Process workflow: IQS Steel Buy Processes (IQS, Oracle, JD Edwards and EDI)
Lead IT support BA for business/IT for all IQS issue
Confirm all setups are complete and correct in JDE, IQS, and Oracle
Communication Lead for all Business and IT players for new Steel Buy Process
Determine Business strengths and weakness in workflow
Monitor and provide solutions for application and process workflow issues
Establish business requirements
Analyze and document business requirements for completeness and alignment with the business goals and objectives
Implement project support while adhering to project standards and the project manager
Assist in testing modification, and improvements
Understand and direct project goals, articulate and enforce these roles across the business and IT
Point of contact: Troubleshoot issues for IQS, Oracle R12.1.3, JD Edwards)
Facilitate and document all Business workflow processes
Troubleshoot/Resolve issues with Raw Material items, 863/856 EDI files, Skip Lots
Responsible for production support applications (IQS, Oracle, JD Edwards, EDI)
Collaborate with IQS programmer and business while modifications or improvements are being worked on
Develop internal and external meetings between business stakeholders and IT
Supporting internal customers with analysis and remediation of Production issues related to the Oracle 12, IQA, and JDE Enterprise applications.
Application Product Support Team members were on call after business hours (365 days a year)
Software Tools Used: SQL, PLSQL, Toad, Oracle, JD Edwards, IQS, EDI (856/863 files) , Project, Visio, Office 365, Outlook (365, client based, and remote access)
07/2009 to 04/2011
Senior Support Specialist IIWorthington Industries – City, STATE,
Comprise hardware/software support; network connection/access support and issue resolution
Comprehensive technical support: to executive management as well as internal and remote steel and cylinder group users (combining 2600+ total associates) and contractors; technical environment includes Microsoft platform with Linux and virtual servers, Windows 64 and XP operating systems, Oracle, MS Office, and Exchange 2003 clients communicating with Exchange 2010 servers.
Developed end-user capabilities, reduced volume of help desk calls, and improved system functionality
Trained management and sales department on use of network drives to save files (resolving issue with full mailboxes and large attachments as well as reducing impact to lose of files
Trained help desk staff enabling elevation to Tier 2 support
Develop documents “How To ” use and install Office Exchange 2003 and 2010 applications
Educated Help Desk employees how to use Altiris (inventory, installation, and imaging software)
Develop documents for software installations, and remote hardware/software issue troubleshooting and resolution.
Researched and resolved compatibility issue between Oracle ADI financial software clients, application module templates not compatible with Excel 2010
Recognized for contributions and assigned to main corporate offices; ultimately reduced call volume as well as elevated status of IT support teams throughout company
Develop documents for software installations, and remote hardware/software issue troubleshooting and resolution.
Established repository of knowledge comprising of 200+ training/troubleshooting/installation documents for Tier 2 and help desk staff; also improved use of Outlook 2003/2010 through creation of documentation enabling end-users to archive previous emails.
Create/Modify Active Directory accounts
Imaging with SCCM / Altiris or manually
Print Server monitor and setup
Frequently sought by supervisor, colleagues, and end-user to resolve challenging technical issues.
Project Work:
Tech Lead on Project Blue Sky company wide conversion. (Gather information regarding applications used in all facilities and hardware)
Travel to all WI facilities and offices to complete software/hardware standardization project
Spearheaded mobilization projects: Move from Novell to Windows environment (including conversion of PCs from Novell to Windows server); move from GroupWise (Novell) email to Microsoft Office Outlook 2003 and 2010. Tech Lead on Project Blue Sky company wide conversion.
Gather requirements for current software used on shop-floor, and determine if compatible with Windows 7/ Windows 10
Established scheduling and resources needed to complete each phase of the project (completed this project for Blue Sky in 2010 and Lead on the Windows 10 upgrade project in 2019
Windows 10 project- was lead tech while working my main job as a Business Analyst II
08/2004 to 05/2009
Helpdesk Support Analyst IInVentive Communications – City, STATE,
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