Hello, my name is Jessica Claire and I'm currently a Computer Science major studying Information and Security Systems, attending a local Community College called North West Vista 100% online/remote. I'm very familiar with several operating systems, and am currently enrolled in several coding and software courses and website design. We're currently working with notepad ++ and am gaining exceptional knowledge with python as well.I do really well with coding and with any type of computer in general and do well with windows 7,8, and 10 and am very familiar with migrations and "any computer technical support issues. I have excellent data transferring skills from any electronic device. I was head of the STEM club in junior high school as well as high school. I participated in Robotic engineering summer camps as an adolescent. I graduated high school with AP and honors in 2014 with a 3.8 GPA . I received 1st place in my sophomore year of high school's science fair out of 75 applicants. Getting this opportunity to work with ESC 20 will not only help myself with building a long term career with ESC 20 , but will let you experience my positive, hardworking , and analytical character traits to make any supervisors job easier as well as getting the job complete . I'm a very hard worker and learn equipment and technology terms faster than most. I'm a Team Player,communicate well, and love people, and am eager to learn new things. i'm Consistent and accept constructive criticism very well because it will only help with improvement.
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- Experience with human resources, payroll, financial accounting (Financial Accountability Resource Guide), fixed asset accounting, and warehouse operations
- Excellent problem-solving skills and creativity associated with business data support.
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills
- Input information regarding fraud investigations into detailed reports for submission to clients
- Proficient in electronic applications such as MS Office (e.g., word processing, electronic spreadsheets) and e-mail.
- Experienced with computers (PCs and/or MACs) to include desktop management, file management and operations, and working in a network environment.
- Examined various types of materials, including financial statements, written documents and audio files that could be used as evidence for fraud cases.
- Assist customers with placing orders, assisting with refunds, exchanges, and creating supervisor call back forms
- Helped customers with Locating items that would suit their individual & family needs such as upselling items with extra features and add-ons Assisted customers with returns, exchanges, and refunds
- Asked customers further questions to locate the correct items for their families, offering extra add-ons for upselling purposes to go along with the items
- Assisted customers with preventing home Foreclosure, and creating financial success plans
- Provided exceptional Customer Service to customers and clients
- Negotiated settlements and agreements between parties by providing mutual support and driving resolutions
- Assessed conflicts by analyzing all aspects and sides of situations with impartial viewpoint and consideration of applicable laws
- Devised innovative and targeted solutions for each case to achieve mutually satisfactory resolutions.
- Accurately prepared and processed forms to change customer service levels
- Continuously met or exceeded daily service quality and performance scores
- Demonstrated in-depth knowledge and understanding of the product line, pricing structure, and gross profit objectives
- Provided excellent Customer Service while assisting customers with cable, internet, and wifi technical support.
- Sold and promoted current sales in-store and upsold items so customers could save more money and receive multiple items to assist their wants
- Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Refer unresolved customer grievances to designated departments for further investigation
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Calculate total payments received during a time period, and reconcile this with total sales
- Supervise others and provide on-the-job training.
GPA: 3.8
- Honor Roll 2014
- Honoree of [Honor Name]
- Dean's List Spring,Fall 2014
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School Attended
- Northwest Vista College, University of Houston, HS
- Cabrillo Highschool
- UTSA
Job Titles Held:
- Business Analyst
- Account Resolutions Specialist
- Customer Service Associate
- Customer Service Sales Associate
Degrees
- Account management Certified Comp TIA A+ (Advanced in Technology and computers. Excellent
- Associate of Science
- High School Diploma
- Bachelor of Science
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