Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Certified Scrum Master (International Scrum Institute).
Amazon Web Service Solution Architect Associate Level (In Progress)
Technical Expertise

  • Methodologies - Agile, SCRUM, Hybrid Scrum Water Fall 
  • Visualizing Tools - MS Visio, Rational Rose, Spot fire, Click views, Tableau, IBM Cognos, Share Point, Mock-Up Screens
  • ETL tools - Informatica
  • Database - MS Access, Oracle, MS SQL Server and MY SQL
Work History
Business Analyst and Scrum Master, 08/2015 - Current
American Express City, STATE,
Project Description:
Corporate Wide Compliance Risk Management System (CWCRM)
End users provides with rating at three level - Inherent Risk, Quality Risk Management and Residual Risk. These ratings are cascaded to process level for final rating and generating mitigation plan.
PEGA (7.1.8) UI was used along with ORACLE as data repository. Server logs were monitored for load threshold and system usage using System Management Application (SMA)

Roles and Responsibilities

  •  Performed GAP analysis and derived requirements for system enhancement. 
  •  Gathered requirements from business director and VP.
  •  Coordinated with End user to bring the requirement and scope of the project in sync.
  • Coordinated with technical lead for feasibility analysis.
  • Collaborated with project stakeholders throughout SDLC phases to ensure timely delivery of business solutions, used Agile Scrum Methodology.
  • Defined the in-scope and out of scope requirements for the project team to avoid scope creep.
  • Assisted Product owner to prioritize product backlog items.
  • Developed Business Requirements Document (BRD), Business Process Documents, Functional Requirements Document (FRD), Use case diagrams, other Unified Modeling Language UML diagrams.
  • Helped QA team in business validation for SIT.
  • Created Test Plan, Test cases for User Acceptance Testing.
  • Coordinated between end user and developer to resolve any defect identified during uat.
  • Involved in End user training and the Documentation.
  • Assisted in manual testing by comparing the data displayed on the PEGA UI to the database.
  • Generated reports using HPQC for defect tracking.
  • Effectively communicated stakeholders with the project plan, progress, assumptions and dependencies throughout the project.
  • Assisted Business in providing access to the end users with different roles over the Pega platform.
  • Worked along with Director and end user with data issues in Production.
  • Assisted director in manipulating and massaging raw data received from source in SIT and UAT.
  • Used SQL quires to compare massaged data with raw data for accuracy.
  • Worked closely with DB team in creation of tables in oracle db.
  • Used on Rally for requirement and issue tracking. 
M.S: Project Management, Expected in December 2017
University of Harrisburg - ,
Project Management
Diploma: , Expected in
- ,

Complete Business Accountant: , Expected in August 2012
- ,

Bachelor of Commerce: Science and Commerce, Expected in March 2013
Sinhgad College of Art - Pune,
Science and Commerce

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School Attended

  • University of Harrisburg
  • Sinhgad College of Art

Job Titles Held:

  • Business Analyst and Scrum Master


  • M.S
  • Diploma
  • Complete Business Accountant
  • Bachelor of Commerce

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