Business Analyst and consultant with a programming/analyst background who has implemented contractual service level agreement reporting program tools and application productivity programs based on Function Point analysis. Led teams in India and Mexico as IBM Function Point Center of Excellence Manager.
User acceptance testing
Advanced problem solving abilities
Superb communication skills
Drove IBM contractual penalty reduction through client service level metrics tools implementation, system documentation and training.
Drove productivity gains for internal IBM and external contract client productivity programs using function point analysis.
Achieved certification from the International Function Point User's Group (IFPUG).
Promoted to Manager of IBM Function Point Center of Excellence of the Americas in 2012.
Global IBM Function Point Center of Excellence contributing member.
IBM Global ServicesDallas, TexasBusiness Analyst
Consults and performs requirements gathering workshops to determine contractual Service Level Agreement (SLA) reporting needs and performs gap analysis.
Tailors, tests and installs Service Level Measurement (SLM) data collection and reporting tools at client sites.
Creates supporting SLM tool documentation and desk procedures for the client.
Conducts SLM tool training for identified client resource(s).
Sizes functional and non-functional project requirements by utilizing function point analysis to determine productivity measures for application installations and maintenance.
Trains clients on productivity measurement programs.
Leads a staff of eight offshore function point analysts.
IBM Global ServicesDallas, TexasSystem Environment Security Lead
Security access lead for both the mainframe and AS/400 system environments.
Trained additional system access management staff in the United States and Argentina and was a focal point for security problem escalations to IBM management.
IBM Global Services - Nissan Motor Acceptance AccountIrving, TexasBusiness Analyst
Managed sixteen function point analysts across three United States Nissan sites and one Canadian Nissan site.
As Request for Service (RFS) Coordinator, managed project estimates and project requests between Nissan and IBM.
Collaborated with the business metrics office and process teams to help drive Nissan to achieve Capability Maturity Model Integration (CMMI) Level 3 rating.
Drove improved processes and procedures for the client.
Nissan Motor Acceptance CorporationIrving, TexasProgrammer/Analyst
Collaborated with Project Manager(s) and users for requirements gathering, analysis, project design, project development, testing and implementation of mainframe environment projects for a leading automobile finance company.
United American Insurance CompanyDallas, TexasProgrammer/Analyst
Collaborated with Project Manager(s) and users for requirements gathering, analysis, project design, project development, testing and implementation of mainframe environment projects for a leading health insurance company.
Education and Training
University of Texas at DallasRichardson, TexasBusiness Administration
Rock Valley CollegeRockford, IllinoisAssociate of Applied Science: Computer Science