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Business Analyst Resume Example

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BUSINESS ANALYST
Career Overview
Business Analyst and consultant with a programming/analyst background who has implemented contractual service level agreement reporting program tools and application productivity programs based on Function Point analysis.  Led teams in India and Mexico as IBM Function Point Center of Excellence Manager.
Qualifications
  • Business analysis
  • Requirements gathering
  • Functional requirements
  • Process improvement
  • User acceptance testing
  • Advanced problem solving abilities
  • Quality assurance
  • Superb communication skills
  • Critical thinking
Accomplishments
  • Drove IBM contractual penalty reduction through client service level metrics tools implementation, system documentation and training.
  • Drove productivity gains for internal IBM and external contract client productivity programs using function point analysis.
  • Achieved certification from the International Function Point User's Group (IFPUG).
  • Promoted to Manager of IBM Function Point Center of Excellence of the Americas in 2012.
  • Global IBM Function Point Center of Excellence contributing member. 

 

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Work Experience
November 2006
to
Current
IBM Global Services Dallas, Texas Business Analyst
  • Consults and performs requirements gathering workshops to determine contractual Service Level Agreement (SLA) reporting needs and performs gap analysis. 
  • Tailors, tests and installs Service Level Measurement (SLM) data collection and reporting tools at client sites.
  • Creates supporting SLM tool documentation and desk procedures for the client.
  • Conducts SLM tool training for identified client resource(s).
  • Sizes functional and non-functional project requirements by utilizing function point analysis to determine productivity measures for application installations and maintenance.
  • Trains clients on productivity measurement programs.
  • Leads a staff of eight offshore function point analysts.


April 2006
to
November 2006
IBM Global Services Dallas, Texas System Environment Security Lead
  • Security access lead for both the mainframe and AS/400 system environments.
  • Trained additional system access management staff in the United States and Argentina and was a focal point for security problem escalations to IBM management.
October 1999
to
April 2006
IBM Global Services - Nissan Motor Acceptance Account Irving, Texas Business Analyst
  • Managed sixteen function point analysts across three United States Nissan sites and one Canadian Nissan site.
  • As Request for Service (RFS) Coordinator, managed project estimates and project requests between Nissan and IBM.
  • Collaborated with the business metrics office and process teams to help drive Nissan to achieve Capability Maturity Model Integration (CMMI) Level 3 rating.
  • Drove improved processes and procedures for the client.
September 1995
to
November 1999
Nissan Motor Acceptance Corporation Irving, Texas Programmer/Analyst
  • Collaborated with Project Manager(s) and users for requirements gathering, analysis, project design, project development, testing and implementation of mainframe environment projects for a leading automobile finance company.
July 1990
to
September 1995
United American Insurance Company Dallas, Texas Programmer/Analyst
  • Collaborated with Project Manager(s) and users for requirements gathering, analysis, project design, project development, testing and implementation of mainframe environment projects for a leading health insurance company.
Education and Training
University of Texas at Dallas Richardson, Texas Business Administration
Rock Valley College Rockford, Illinois Associate of Applied Science: Computer Science
Certifications
Certified Function Point Specialist (CFPS)
Skills
  • Function Point Specialist
  • Metrics Specialist
  • Automotive, Financial Services, Insurance, Manufacturing 
  • Mainframe Programmer/Analyst
  • AS/400, Mainframe, MVS, VSAM, VSE-ESA, COBOL, CICS
  • Windows 2000/NT/7/XP,
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Resume Overview

Companies Worked For:

  • IBM Global Services
  • IBM Global Services - Nissan Motor Acceptance Account
  • Nissan Motor Acceptance Corporation
  • United American Insurance Company

School Attended

  • University of Texas at Dallas
  • Rock Valley College

Job Titles Held:

  • Business Analyst
  • System Environment Security Lead
  • Programmer/Analyst

Degrees

  • Business Administration
    Associate of Applied Science : Computer Science

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