Experienced Finance Professional with a strong background in all aspects of accounting and financial management.
Ability to multi-task and prioritize responsibilities for several high visibility deliverables. Excellent organizational and analytical skills with a demonstrated ability to effectively communicate with all levels of an organization.
Strategic Planning & Expansion
Customer Relations Management
User acceptance testing
Business Requirements Document (BRD)
Company NameCity, StateBusiness Analyst04/2012 to Current
Responsible for the support of computer applications used by the Division of Benefits and Medical Eligibility (DBME) for delivery of services for the Nutrition Assistance (Food Stamps), Temporary Assistance for Needy Families (TANF) Cash Assistance and AHCCCS/Medicaid Medical Assistance programs.
Researching, interpreting Federal and State regulations for the Nutrition Assistance, Cash Assistance programs.
Analyze and successfully separate policy and procedures to create proper business rules in structured English for new systems database to support the Affordable Health Care Act (ACA).
Partners with policy and systems teams to resolve questions, assess user needs, and recommend changes to create an internal training/instructor guide and make necessary changes to internal procedures.
Performed execution of User Acceptance Testing (UAT) including developing test plans, tracking/reporting test outcomes with focus on identifying defects. Coordinating production migrations and validating correct implementation of deliverables. Reviewing key indicators to locate and correct problems.
Communicate with system developers and venders on the process mapping of Business rules to Business Requirement documents (BRD's).
Local Office visits to assist participants apply for State Assistance while document new system issues.
Company NameCity, StateRegional Performance Manager10/2007 to 04/2012
consultative support to an Account Development Region on strategic growth and
expansion initiatives; tracked analysis of account performance of Corporate
Regional leaders on portfolio alignment and optimization.
recommendations that identified business trends and opportunities.
monthly detailed analysis and tactical suggestions to improve profitability and
charge volume growth.
Worked in tandem
with a team of twenty two (22) Managers to develop and share success in Margin
and Charge volume growth.
responsibility over all Regional forecasting and goal setting annually.
Produced monthly reports on regional activity;generated
standard key performance indicator reports; supported Business Unit reviews.
Company NameCity, StateManager Client Incentive Payments03/2006 to 10/2007
Directed a team of
five (5) Analysts responsible for processing Corporate Card incentive payments
for over 1,500 clients, provided ongoing feedback, direction, support, and
business partners and other key stakeholders to successfully meet payment
deadlines exceeding $250M in financial incentive annually; acquired incentive
payment approvals from leadership across the Lead Financial Officers (LFO) and
Global Client Group Business.
Control (QC) client settlements; ensured accuracy and compliance with Audit and
tracked metrics to ensure adequate improvement as per targets established.
reporting and performed account reconciliations.
Acted as Subject
Matter Expert of a project team tasked with the automation of a $1.2M Card
Company NameCity, StateSr. Financial Analyst09/1999 to 03/2006
Ensured the accuracy and timely delivery of incentive calculation and payments to contracted Corporate Card customers in US as well as Global Markets.
Trained internal and external customers on Corporate Card profitability and incentive calculations.
Analyzed client contracts and prepared annual QC client settlements; enforced compliance with and adhered to Audit and Sarbanes Oxley requirements.
Established and maintained cohesive relationships with all levels of organizational management; worked cross-functionally with Senior-Level and Mid-Level Managers to successfully identify, communicate, and resolve client issues.
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Job Titles Held:
Regional Performance Manager
Manager Client Incentive Payments
Sr. Financial Analyst
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