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Business Analyst Resume Example

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BUSINESS ANALYST
Summary

Solutions-oriented Business Analyst possessing unique combination of business analysis, quality assurance testing, project management and applications development experience in top-tier organizations. Successful provider of FRBNY Fedwire Securities financial services. Eager to provide subject matter expertise to all stakeholders.

Skills
  • Business process improvement
  • Staff training and development
  • User acceptance testing
  • Requirements gathering
  • Project Management
  • Business recovery and sustainability
  • Forecasting and planning
Experience
Business Analyst, FRBNY, January 2010-CurrentNYC, FRBNY
  • Identified bottlenecks in processes and implemented new and improved procedures and policies to ease friction and improve efficiency.
  • Defined scope, budget and goal of new projects.
  • Performed root cause analysis of data to develop counter-strategy and improve performance.
  • Met with and collaborated with clients in discussion sessions so that all parties were aware of project specifications pertaining to applications, databases and systems.
  • Evaluated new processes and solutions, tracked metrics and created trend models.
  • Provided status updates to keep upper management informed and to reach goals.
  • Led cross-functional teams in systems integration projects.
  • Planned, implemented and integrated updated system-oriented projects.
  • Defined technical integration strategy and developed integration plans.
Project Manager, TG/WPO, January 1997-January 2008NYC, FRBNY
  • Defined project plans and timelines, managed workflow and personnel and achieved completion deadlines on or before schedule.
  • Coordinated extensive planning required for complex contracts, including development of project milestones and budget.
  • Completed full-scale project plans, including overseeing engineering activities and design processes.
  • Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency .
  • Assisted immediate supervisor, along with other management staff in coordinating activities, updating team members and managing inquiries for consistent delivery of quality products and services.
  • Created project plans with established timelinesfor integral phases, assigned to appropriate teams, managed workflow and achieved RFP submissions and completion deadlines on or before schedule.
  • Monitored internal financial budgets to measure against projections.
  • Assessed project risks and devised mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external dependencies and potential roadblocks.
  • Collaborated with cross-functional teams to draft project schedules and plans.
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
  • Brought projects in on-time and in accordance with budget and quality standards.
  • Modified and reconstructed project plans to better align with organizational objectives.
Developer, TG/WPO, October 1988-December 1996NYC, FRBNY
  • Coordinated specifications and requirements for project technical needs.
  • Coordinated system installations, testing and code corrections.
  • Delivered end-user training on content management systems allowing staff to make easy updates and maintenance to website without developer assistance.
  • Assisted clients and internal staff with troubleshooting to quickly and effectively resolve software issues.
  • Executed scripts to communicate with back-end servers and provide real-time updates.
  • Modified existing software systems to enhance performance and add new features.
  • Tested all software prior to going live to alleviate bugs and troubleshoot issues.
  • Demonstrated exceptional interpersonal and communication skills, which improved team collaboration, customer relationships and team productivity
  • Designed user-friendly software interfaces to simplify overall management.
  • Determined job priorities for multiple projects and communicated sequencing, priorities and timelines to entire team.
  • Worked in team environment to produce high-quality programs and applications.
  • Analyzed solutions and coding fixes for software problems.
  • Tested newly created client code for bugs and issues to determine weaknesses.
  • Communicated highly technical concepts using easy to understand terminology.
  • Communicated with and gathered feedback from customers about progress updates and worked to resolve specific concerns.
Education and Training
Some College (No Degree)Liberal Arts, , College Of Staten Island Of The City University Of New York, Staten IslandNY
Some College (No Degree)Computer Programming, Cobol/JCL Certification, Chum Institute, NYC
Activities and Honors

Commissioner of the Federal Reserve Inter-departmental basketball and softball leagues.

Recognized as a major contributor to:

* the architecture and design of the Principal and Interest system using distributed software/platform for the very first time in the organization.

* reengineering of the Book Entry Securities System from early days of Share and Bess to National Book Entry System.

* migration of the National Book Entry System to a distributed platform, DNBES.

* documenting the activities and processes that make up the DNBES system.

Additional Information

Since joining the bank in late '88, I have been a member of the Fedwire Securities team. I began my career as a developer, graduated to a project team leader, and project manager, and rose to be a business analyst. I am considered a subject matter expert with extensive knowledge of the business and building blocks of the application, and how they all fit and work together. I am well rehearsed in the practices and procedures of the organization, and always align my goals with the objectives of the bank.

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Resume Overview

Companies Worked For:

  • FRBNY
  • TG/WPO

School Attended

  • College Of Staten Island Of The City University Of New York
  • Chum Institute

Job Titles Held:

  • Business Analyst
  • Project Manager
  • Developer

Degrees

  • Some College (No Degree)
    Some College (No Degree)

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