LiveCareer-Resume

business account executive resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Relentless Sales Account Executive with Number years of diverse experience with small and medium businesses. Well-versed at building broad sales pipelines that produce excellent revenue results. Particularly strong working in fast-paced environments and closing sales with satisfied small business customers.

Driven and passionate Account Executive with Number years of experience and special interest in selling to small businesses with high potential for mutually-beneficial partnerships. Dedicated to developing long-term relationships with customers. Focused on building intimate knowledge of products and services as well as unique small-business needs.

Diligent and forward-thinking professional with organized and competitive nature focused on always growing customer base and increasing revenue numbers. Persuasive communication style, strategic planning strength and top conflict resolution strengths.

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.

Skills
  • Contract negotiations
  • Time management
  • Business Development
  • SalesForce
  • Strategic marketing
  • B2B sales
  • Prospecting
  • Strategic Planning
  • Microsoft Office
  • Negotiation
  • Network development
  • Account development
  • Customer Relations
  • Retention strategies
  • Lead prospecting
  • Revenue Generation
  • Account servicing
  • Product promotions
  • Staff Training
Work History
Business Account Executive, 08/2019 - 11/2020
Mountain American Credit Union Pocatello, ID,
  • Tracked territory sales activity and revenue growth using Software.
  • Developed bottom-up forecasting plans for territory to address quarterly sales goal attainment for Product or service.
  • Developed in-depth knowledge of each client's business through research and regular on-site meetings.
  • Contributed long-term sales strategy ideas to team to promote continuing business success.
  • Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.
  • Achieved sales among top Number% of salespeople in company for Number years.
  • Researched potential customer markets thoroughly before beginning personal contacts.
  • Participated in monthly training on latest technology trends and products in industry.
  • Converted Number% qualified leads to new business within first year.
  • Established close relationships with Number new small business prospects within first Number months with company.
  • Recorded and maintained sales prospect and sales data continually and accurately within Software customer relationship management system.
  • Partnered with Job title to develop strategy to combat increased competitive presence within territory.
  • Developed and managed strong and growing pipelines of prospective small business customers.
  • Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
  • Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions.
  • Reached average of Number% of sales goals each year.
  • Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
  • Mastered and constantly improved in sales techniques, including prospecting, proposal, exceptions, closing, follow-up and upsell.
Sales Consultant, 01/2018 - 08/2019
Morton Buildings, Inc. Montrose, CO,
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Stayed knowledgeable on latest Product or Service innovations and technological advancements through Timeframe training.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
  • Created detailed sales presentations to communicate product features and market data.
  • Responded to telephone and in-person requests for information.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Provided sales and customer service assistance to walk-in traffic
  • Established new customer accounts through perseverance, dedicated cold calling and exceptional service.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Performed Timeframe follow-up with existing customers to provide additional support and address any concerns.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
  • Maximized customer retention by resolving issues quickly.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Presented Product or service using interactive materials such as videos, charts and slideshows.
Bar Manager, 09/2014 - 06/2018
Legends Alpharetta, GA,
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
  • Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
  • Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Poured and prepared mixed drinks for over Number customers daily and created new libations drawing in clientele.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining Number% accuracy.
  • Increased profits with enhanced inventory oversight and strategic pricing adjustments.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
  • Merged productivity initiatives while complying with restaurant policies and procedures.
  • Determined business needs by acquiring client feedback for process improvements.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Stayed up-to-date on state laws regarding alcoholic beverage services and maintained Number% compliance for inspections.
  • Guaranteed optimal beverage stock by assessing Timeframe inventory and collaborating with owners for corrective action planning to limit expenses.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
  • Closed out cash register with Number% accuracy and prepared cashier report.
  • Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing Number% improvement over prior onboarding process.
  • Handled $Amount cash on daily basis, which built trustworthiness and loyalty with owners.
  • Checked ID cards and verified bar guests were of legal age.
  • Conducted Timeframe inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Assistant Department Manager, 06/2011 - 08/2014
Kaiser Permanente Alpharetta, GA,
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Coached Number sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings Number%.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with Software.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions.
  • Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
  • Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Maximized productivity and profitability by balancing sales and expenses.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Rotated merchandise and displays to feature new products and promotions.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Communicated with managers of other departments to maintain transparency.
Education
Bachelor Of Applied Arts And Science: Political Science, Expected in 06/2015
-
California State University - Los Angeles - Los Angeles, CA
GPA:
Status -

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Resume Overview

School Attended

  • California State University - Los Angeles

Job Titles Held:

  • Business Account Executive
  • Sales Consultant
  • Bar Manager
  • Assistant Department Manager

Degrees

  • Bachelor Of Applied Arts And Science

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