Bus Operator Customer Transportassociate resume example

Transported school aged children according to a designated schedule;Assisted students off and on the bus;Conducted safety pre-trip and post-trip inspections. Take kids to and from school each morning and afternoon. Occasionally provided transportation for school sporting events and field trips as needed.

Responsible for the overall care and supervision of adolescent aged children. Provided for the physical and emotional needs of residents as directed. Worked with Group Home/TLP teams to ensure performance of team duties, and to receive supervision. Responsible for supervising and monitoring residents. Enforced and maintained consistency concerning policies, rules and licensing standards. Worked cooperatively with other staff in planning and supervision of recreational and leisure time activities within Group Home/TLP and community, assisting in planning and carrying out of therapeutic activities for assigned clients. Made frequent decisions regarding resident's activities and behaviors; coordinated coming and going of each individual in residence. Exercised control over admission of visitors and use of telephone; maintained proper privacy and security of residents and staff on duty. Taught and assisted residents in life skills. Performed required record keeping for daily logs and resident files; processed resident intakes and discharges. Maintained CPR and First Aid certifications.

• Scheduled and attended meetings with clients and prospective clients as requested.
• Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
• Collected confidential financial information from clients to construct comprehensive financial plans.
• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
• Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.

Interviewed and trained new staff members. Resolved customer issues: comments, questions or complaints. Monitored and ensured excellent customer service from employees, while consistently monitoring customer service. Also responsible for meeting monthly targets established for product budgets and labor costs. Organized and recorded daily, weekly, and monthly sales, goals, and budget plans. Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals. Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Conducted daily effective sales huddles with 2-person team to focus on behaviors that would convert to sales. Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues. Reviewed and analyzed operational records and reports to project sales and determine profitability. Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets. Coached sales team both collectively and individually to help each employee achieve monthly goals.

Responsible for assisting customers via telephone with a wide range of inquiries related to car rentals, hotel, and travel plans. Duties included: responding to routine to complex customer inquiries and complaints utilizing multiple systems. Offering first contact resolutions. Assessed customer needs. Promoted/suggested alternative products or services. Developed and maintained a broad knowledge of the organization, products and/or services.Coached and trained new hires within classroom settings. Promoted upsales of new products and promotions. Educated customers on company systems, form completion, and access to services. Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service. Maintained accurate and current customer account data with manual forms processing and digital information updates.