Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

I am a dedicated, focused, Business Analyst who excels at prioritizing, and completing multiple tasks simultaneously within the realm of business enterprise. I am seeking a role which will utilize my business development experience, which also includes business development and administration; abilities to create and maintain enterprise and relationships; business management, human resource administration, and operations within a business environment.

  • Strong Communication skills
  • Advanced Microsoft Office Suite 
  • Excel spreadsheets
  • Meticulous attention to detail
  • Results-oriented
  • Self-directed
  • Management
  • Professional and mature
  • Computer and Internet Savvy
  • Customer Dedicated
  • Strong interpersonal skills
  • Loyal Team Player
  • Human Resources
  • Self-Starter
  • Strong Problem Solver
  • Resourceful
  • SQL
  • SDLC


  • Performed administration tasks such as filing systems for data, developing spreadsheets, faxing reports
  • Answered multiple phone lines, transferred calls to corresponding departments, maintained customer accounts accordingly.

Business Management

  • Promoted to Store Manager after 4 months in the Sales Customer service Role position. Interviewed candidates and successfully staffed new store locations. Increased checkout accuracy from daily sales among teammates.


  • Demonstrated proficiencies in managing telephones, e-mails, faxes, and customer service within a high-volume call-center environment.

Customer Service and Building Relationships and Partnerships

  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Bus Operator/ Customer TransportAssociate, 10/2005 to Current
Trimet Public TransportationSuite 300 Portland, OR,

Responsible for the safe and convenient transportation of customers; while assisting public customers with transportation questions regarding intercity travel. Maintaining records of each day trips, schedule delays and mechanical difficulties, submitted as daily trip reports. Follow current regulations established by the U.S. Department of Transportation by maintaining records for the completion of vehicle inspection reports, the recording of distances traveled, and the keeping of a time log that indicates daily driving time and fulfilling other responsibilities.

Bus Operator, 03/2004 to 09/2005
American Title IncChandler, AZ,

Transported school aged children according to a designated schedule;Assisted students off and on the bus;Conducted safety pre-trip and post-trip inspections. Take kids to and from school each morning and afternoon. Occasionally provided transportation for school sporting events and field trips as needed.

Client Services Manager, 02/2003 to 03/2003
Jbs UsaArcadia, WI,

Responsible for the overall care and supervision of adolescent aged children. Provided for the physical and emotional needs of residents as directed. Worked with Group Home/TLP teams to ensure performance of team duties, and to receive supervision. Responsible for supervising and monitoring residents. Enforced and maintained consistency concerning policies, rules and licensing standards. Worked cooperatively with other staff in planning and supervision of recreational and leisure time activities within Group Home/TLP and community, assisting in planning and carrying out of therapeutic activities for assigned clients. Made frequent decisions regarding resident's activities and behaviors; coordinated coming and going of each individual in residence. Exercised control over admission of visitors and use of telephone; maintained proper privacy and security of residents and staff on duty. Taught and assisted residents in life skills. Performed required record keeping for daily logs and resident files; processed resident intakes and discharges. Maintained CPR and First Aid certifications.

  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
  • Collected confidential financial information from clients to construct comprehensive financial plans.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
Assistant Sales Manager, 03/2003 to 04/2004
Plumb GoldCity, STATE,

Interviewed and trained new staff members. Resolved customer issues: comments, questions or complaints. Monitored and ensured excellent customer service from employees, while consistently monitoring customer service. Also responsible for meeting monthly targets established for product budgets and labor costs. Organized and recorded daily, weekly, and monthly sales, goals, and budget plans. Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals. Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Conducted daily effective sales huddles with 2-person team to focus on behaviors that would convert to sales. Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues. Reviewed and analyzed operational records and reports to project sales and determine profitability. Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets. Coached sales team both collectively and individually to help each employee achieve monthly goals.

Customer Service/Reservations Agent, 07/2002 to 01/2003
Alamo/National CorporationCity, STATE,

Responsible for assisting customers via telephone with a wide range of inquiries related to car rentals, hotel, and travel plans. Duties included: responding to routine to complex customer inquiries and complaints utilizing multiple systems. Offering first contact resolutions. Assessed customer needs. Promoted/suggested alternative products or services. Developed and maintained a broad knowledge of the organization, products and/or services.Coached and trained new hires within classroom settings. Promoted upsales of new products and promotions. Educated customers on company systems, form completion, and access to services. Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service. Maintained accurate and current customer account data with manual forms processing and digital information updates.

Bachelor of Science: Business Administration/Management, Expected in 2016
Strayer University - Concord, NC

BS Business Administration with concentrations in Management

Classes include :

  • Organizational Leadership
  • Business Law
  • Business Systems
  • Accounting
  • Human Resource Management

High School Diploma: , Expected in 1998
Central Piedmont Community College - Charlotte, NC,

Classes included:

  • Computer Keyboarding
  • Communications
  • Internet Resources
  • Microsoft Office Software
  • Windows Operating Systems

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School Attended

  • Strayer University
  • Central Piedmont Community College

Job Titles Held:

  • Bus Operator/ Customer TransportAssociate
  • Bus Operator
  • Client Services Manager
  • Assistant Sales Manager
  • Customer Service/Reservations Agent


  • Bachelor of Science
  • High School Diploma

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