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Safety-conscious Bus Operator with a career providing passenger assistance, communicating effectively with dispatch and reporting activities that appear suspicious. Multitalented individual committed to safe travel and transport. Ready to tackle new challenges with a terrific company.
- Adjusting routes
- GPS application
- Bus inspections
- Safe driving skills
- Fare collections
- Lights, brakes and wiper testing
- Troubleshooting skills
- Wheelchair assistance
- Clean driving record
- Basic repair procedures
- Mobility support
- Area knowledge
- Traffic regulation observance
- Vehicle maintenance
- Shipping and receiving
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- Freight labeling
- Wrapping and boxing
- Inventory organization
- Warehouse operations
- Material handling
- Materials handling and transport
- Merchandise restocking
- Cash register operation
- Customer assistance
- Cash drawer balancing
- POS systems
- Friendly, positive attitude
- Reliable and trustworthy
- Work ethic
- Multitasking
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Bus Operator, 06/2017 to Current
Quad/Graphics, Inc. – Woburn, MA,
- Took disabled individuals and senior citizens to any local destination.
- Planned efficient routes and adjusted plans using GPS software and local road knowledge.
- Kept shuttle and reception areas clean and organized.
- Stayed up to date with local roads, traffic patterns and speed limits.
- Answered questions and provided insight into local attractions and facility amenities.
- Reported vehicle issues to dispatchers and company mechanics for immediate scheduling of repair work.
- Provided accurate information regarding fares, schedule details and stowing of baggage and answered passenger questions.
- Completed semi-skilled repairs and maintenance services to maintain vehicle in good working order.
- Immediately provided help to passengers in distress, contacting dispatch to report incident, bus location and passenger symptoms.
- Assisted passengers with stowing and retrieval of various items, including luggage, briefcases and wheelchairs.
- Received and submitted passenger fares.
- Followed schedules and routes to maintain timely arrivals and departures.
- Transported passengers on predetermined routes while obeying traffic regulations.
- Provided route, schedule and fare information to passengers.
- Obeyed traffic laws and followed established traffic and transportation procedures.
- Used navigation equipment and two-way radio while focused on safety and efficiency.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Completed accident and incident reports accurately and legibly at end of scheduled shifts.
- Obeyed DOT rules and regulations and local laws and stipulations to maximize safety.
- Performed pre-trip visual inspection and testing of transit bus for mechanical problems prior to beginning scheduled run.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
Mobility Operator, 04/2014 to 06/2017
Huttig - Central Florida – Latrobe, PA,
- Enhanced customer satisfaction by informing passengers about routes and payment options, scheduling and vehicle regulations.
- Performed basic maintenance and cleaning duties, including fuel, oil and fluid checks, external washing, and cabin cleaning.
- Monitored passenger safety during routes and enforced regulations to maintain best-in-class safety and service levels.
- Paid close attention to route conditions and weather safety and rerouted vehicles to direct safe and efficient trips.
- Kept detailed track of vehicle mileage and supply purchases to produce timely and accurate spending reports.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Mobility Operator, 05/2015 to 06/2017
Danaher – Salt Lake City, UT,
- Performed basic maintenance and cleaning duties, including fuel, oil and fluid checks, external washing, and cabin cleaning.
- Kept detailed track of vehicle mileage and supply purchases to produce timely and accurate spending reports.
- Monitored passenger safety during routes and enforced regulations to maintain best-in-class safety and service levels.
- Enhanced customer satisfaction by informing passengers about routes and payment options, scheduling and vehicle regulations.
- Paid close attention to route conditions and weather safety and rerouted vehicles to direct safe and efficient trips.
Warehouse Associate, 01/2012 to 04/2014
Tapestry, Inc. – Concord, NC,
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Used logistics appointment scheduling software to track orders, provide updates and confirm deliveries.
- Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
- Labeled customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Sustained zero-incident safety rating by monitoring usage of equipment and materials.
- Logged unit quantities and entered data into inventory database.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Generated shipping documents, including packing lists and invoices.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Customer Service Associate, 07/2012 to 04/2014
Hyatt Hotels Corp. – Jersey City, NJ,
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Upheld strict quality control policies and procedures during customer interactions.
- Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
- Consulted with customers regarding needs and addressed concerns.
Sales Associate, 07/2011 to 08/2012
Macys Department Store – City, STATE,
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Answered incoming telephone calls to provide store, products and services information.
- Coordinated activities with other departments to ensure quality customer service.
- Met merchandise processing standards and maintained organized and accessible work area.
- Sold various products by explaining unique features and educating customers on proper application.
Cashier, 05/2010 to 09/2011
McDonald's – City, STATE,
- Operated cash register, collected payments and provided accurate change.
- Assisted with purchases, locating items and signing up for rewards programs.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Helped customers find specific products, answered questions and offered product advice.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Received payments for products and issued receipts.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer service.
High School Diploma: , Expected in 05/2011
Tri Cities High School - East Point, GA
GPA:
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