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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Safety-conscious Bus Operator with a career providing passenger assistance, communicating effectively with dispatch and reporting activities that appear suspicious. Multitalented individual committed to safe travel and transport. Ready to tackle new challenges with a terrific company.

Skills
  • Adjusting routes
  • GPS application
  • Bus inspections
  • Safe driving skills
  • Fare collections
  • Lights, brakes and wiper testing
  • Troubleshooting skills
  • Wheelchair assistance
  • Clean driving record
  • Basic repair procedures
  • Mobility support
  • Area knowledge
  • Traffic regulation observance
  • Vehicle maintenance
  • Shipping and receiving
  • Freight labeling
  • Wrapping and boxing
  • Inventory organization
  • Warehouse operations
  • Material handling
  • Materials handling and transport
  • Merchandise restocking
  • Cash register operation
  • Customer assistance
  • Cash drawer balancing
  • POS systems
  • Friendly, positive attitude
  • Reliable and trustworthy
  • Work ethic
  • Multitasking
Experience
Bus Operator, 06/2017 to Current
Quad/Graphics, Inc.Woburn, MA,
  • Took disabled individuals and senior citizens to any local destination.
  • Planned efficient routes and adjusted plans using GPS software and local road knowledge.
  • Kept shuttle and reception areas clean and organized.
  • Stayed up to date with local roads, traffic patterns and speed limits.
  • Answered questions and provided insight into local attractions and facility amenities.
  • Reported vehicle issues to dispatchers and company mechanics for immediate scheduling of repair work.
  • Provided accurate information regarding fares, schedule details and stowing of baggage and answered passenger questions.
  • Completed semi-skilled repairs and maintenance services to maintain vehicle in good working order.
  • Immediately provided help to passengers in distress, contacting dispatch to report incident, bus location and passenger symptoms.
  • Assisted passengers with stowing and retrieval of various items, including luggage, briefcases and wheelchairs.
  • Received and submitted passenger fares.
  • Followed schedules and routes to maintain timely arrivals and departures.
  • Transported passengers on predetermined routes while obeying traffic regulations.
  • Provided route, schedule and fare information to passengers.
  • Obeyed traffic laws and followed established traffic and transportation procedures.
  • Used navigation equipment and two-way radio while focused on safety and efficiency.
  • Operated bus professionally and interacted with passengers to foster pleasant rides.
  • Completed accident and incident reports accurately and legibly at end of scheduled shifts.
  • Obeyed DOT rules and regulations and local laws and stipulations to maximize safety.
  • Performed pre-trip visual inspection and testing of transit bus for mechanical problems prior to beginning scheduled run.
  • Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
Mobility Operator, 04/2014 to 06/2017
Huttig - Central FloridaLatrobe, PA,
  • Enhanced customer satisfaction by informing passengers about routes and payment options, scheduling and vehicle regulations.
  • Performed basic maintenance and cleaning duties, including fuel, oil and fluid checks, external washing, and cabin cleaning.
  • Monitored passenger safety during routes and enforced regulations to maintain best-in-class safety and service levels.
  • Paid close attention to route conditions and weather safety and rerouted vehicles to direct safe and efficient trips.
  • Kept detailed track of vehicle mileage and supply purchases to produce timely and accurate spending reports.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Mobility Operator, 05/2015 to 06/2017
DanaherSalt Lake City, UT,
  • Performed basic maintenance and cleaning duties, including fuel, oil and fluid checks, external washing, and cabin cleaning.
  • Kept detailed track of vehicle mileage and supply purchases to produce timely and accurate spending reports.
  • Monitored passenger safety during routes and enforced regulations to maintain best-in-class safety and service levels.
  • Enhanced customer satisfaction by informing passengers about routes and payment options, scheduling and vehicle regulations.
  • Paid close attention to route conditions and weather safety and rerouted vehicles to direct safe and efficient trips.
Warehouse Associate, 01/2012 to 04/2014
Tapestry, Inc.Concord, NC,
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Used logistics appointment scheduling software to track orders, provide updates and confirm deliveries.
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
  • Labeled customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Sustained zero-incident safety rating by monitoring usage of equipment and materials.
  • Logged unit quantities and entered data into inventory database.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Generated shipping documents, including packing lists and invoices.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Customer Service Associate, 07/2012 to 04/2014
Hyatt Hotels Corp.Jersey City, NJ,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Consulted with customers regarding needs and addressed concerns.
Sales Associate, 07/2011 to 08/2012
Macys Department StoreCity, STATE,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built trusting relationships with customers by making personal connections.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide store, products and services information.
  • Coordinated activities with other departments to ensure quality customer service.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Sold various products by explaining unique features and educating customers on proper application.
Cashier, 05/2010 to 09/2011
McDonald'sCity, STATE,
  • Operated cash register, collected payments and provided accurate change.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Helped customers find specific products, answered questions and offered product advice.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Received payments for products and issued receipts.
  • Worked closely with front-end staff to assist customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures and customer service.
Education and Training
High School Diploma: , Expected in 05/2011
Tri Cities High School - East Point, GA
GPA:

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Resume Overview

School Attended

  • Tri Cities High School

Job Titles Held:

  • Bus Operator
  • Mobility Operator
  • Mobility Operator
  • Warehouse Associate
  • Customer Service Associate
  • Sales Associate
  • Cashier

Degrees

  • High School Diploma

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