Safety-conscious Bus Operator with a career providing passenger assistance, communicating effectively with dispatch and reporting activities that appear suspicious. Multitalented individual committed to safe travel and transport. Ready to tackle new challenges with a terrific company.
Skills
Adjusting routes
GPS application
Bus inspections
Safe driving skills
Fare collections
Lights, brakes and wiper testing
Troubleshooting skills
Wheelchair assistance
Clean driving record
Basic repair procedures
Mobility support
Area knowledge
Traffic regulation observance
Vehicle maintenance
Shipping and receiving
Freight labeling
Wrapping and boxing
Inventory organization
Warehouse operations
Material handling
Materials handling and transport
Merchandise restocking
Cash register operation
Customer assistance
Cash drawer balancing
POS systems
Friendly, positive attitude
Reliable and trustworthy
Work ethic
Multitasking
Experience
Bus Operator, 06/2017 to Current Quad/Graphics, Inc. – Woburn, MA,
Took disabled individuals and senior citizens to any local destination.
Planned efficient routes and adjusted plans using GPS software and local road knowledge.
Kept shuttle and reception areas clean and organized.
Stayed up to date with local roads, traffic patterns and speed limits.
Answered questions and provided insight into local attractions and facility amenities.
Reported vehicle issues to dispatchers and company mechanics for immediate scheduling of repair work.
Provided accurate information regarding fares, schedule details and stowing of baggage and answered passenger questions.
Completed semi-skilled repairs and maintenance services to maintain vehicle in good working order.
Immediately provided help to passengers in distress, contacting dispatch to report incident, bus location and passenger symptoms.
Assisted passengers with stowing and retrieval of various items, including luggage, briefcases and wheelchairs.
Received and submitted passenger fares.
Followed schedules and routes to maintain timely arrivals and departures.
Transported passengers on predetermined routes while obeying traffic regulations.
Provided route, schedule and fare information to passengers.
Obeyed traffic laws and followed established traffic and transportation procedures.
Used navigation equipment and two-way radio while focused on safety and efficiency.
Operated bus professionally and interacted with passengers to foster pleasant rides.
Completed accident and incident reports accurately and legibly at end of scheduled shifts.
Obeyed DOT rules and regulations and local laws and stipulations to maximize safety.
Performed pre-trip visual inspection and testing of transit bus for mechanical problems prior to beginning scheduled run.
Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
Mobility Operator, 04/2014 to 06/2017 Huttig - Central Florida – Latrobe, PA,
Enhanced customer satisfaction by informing passengers about routes and payment options, scheduling and vehicle regulations.
Performed basic maintenance and cleaning duties, including fuel, oil and fluid checks, external washing, and cabin cleaning.
Monitored passenger safety during routes and enforced regulations to maintain best-in-class safety and service levels.
Paid close attention to route conditions and weather safety and rerouted vehicles to direct safe and efficient trips.
Kept detailed track of vehicle mileage and supply purchases to produce timely and accurate spending reports.
Prioritized and organized tasks to efficiently accomplish service goals.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Mobility Operator, 05/2015 to 06/2017 Danaher – Salt Lake City, UT,
Performed basic maintenance and cleaning duties, including fuel, oil and fluid checks, external washing, and cabin cleaning.
Kept detailed track of vehicle mileage and supply purchases to produce timely and accurate spending reports.
Monitored passenger safety during routes and enforced regulations to maintain best-in-class safety and service levels.
Enhanced customer satisfaction by informing passengers about routes and payment options, scheduling and vehicle regulations.
Paid close attention to route conditions and weather safety and rerouted vehicles to direct safe and efficient trips.
Warehouse Associate, 01/2012 to 04/2014 Tapestry, Inc. – Concord, NC,
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Used logistics appointment scheduling software to track orders, provide updates and confirm deliveries.
Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
Labeled customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
Sustained zero-incident safety rating by monitoring usage of equipment and materials.
Logged unit quantities and entered data into inventory database.
Examined packages and goods for damage and notified vendors of replacement needs.
Packed and labeled merchandise to prepare for loading and shipment to customers.
Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
Generated shipping documents, including packing lists and invoices.
Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Customer Service Associate, 07/2012 to 04/2014 Hyatt Hotels Corp. – Jersey City, NJ,
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Upheld strict quality control policies and procedures during customer interactions.
Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
Consulted with customers regarding needs and addressed concerns.
Sales Associate, 07/2011 to 08/2012 Macys Department Store – City, STATE,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Built trusting relationships with customers by making personal connections.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Answered incoming telephone calls to provide store, products and services information.
Coordinated activities with other departments to ensure quality customer service.
Met merchandise processing standards and maintained organized and accessible work area.
Sold various products by explaining unique features and educating customers on proper application.
Cashier, 05/2010 to 09/2011 McDonald's – City, STATE,
Operated cash register, collected payments and provided accurate change.
Assisted with purchases, locating items and signing up for rewards programs.
Promoted specific item options to drive sales and achieve add-on purchases.
Helped customers find specific products, answered questions and offered product advice.
Resolved customer complaints and escalated worsening concerns for remediation.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Received payments for products and issued receipts.
Worked closely with front-end staff to assist customers.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Trained new team members in cash register operation, stock procedures and customer service.
Education and Training
High School Diploma: , Expected in 05/2011 Tri Cities High School - East Point, GA GPA:
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