Bus Driver resume example with 12+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Experienced leader, managing teams of 11 to 125 members. Expert in customer relations with leadership in escalated customer issues. Possess organization, managerial, and team building skills.
Highlights
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Accomplishments
Leadership Development Workshop Situational Leadership II Seven Habits of Highly Effective People Performance Planning & Evaluation Performance-Based Interviewing Relating to Customers Influencing Others Nonviolent Crisis Intervention.
Experience
Bus Driver, 08/2009 to 02/2014 City Of Pflugerville, Tx – Pflugerville, TX,
Transported students Pre-K - 12th grade utilizing safety and management skills.
Effectively transformed a group of 50+ elementary students from a reputation of chaotic behavior to becoming winners of school's award for route with best behavior.
Demonstrated excellent stress management and ability to diffuse escalated issues.
Maintained good rapport with transportation staff, teachers, students and parents by demonstrating professionalism, effective communication, and leadership skills.
Utilized team building techniques to maintain a positive environment for students.
Practiced superior customer service by perceiving students' needs through listening and observation skills and providing nurturing and encouragement when needed.
Early Childhood Coordinator, 01/2011 to 08/2012 Pojoaque Valley School District – Santa Fe, NM,
Managed team of 25 paid workers and 125 volunteers, providing coverage for 4 nurseries, 3 pre-k classes, and 2 special needs classes during church services.
Participated on strategic planning team for annual events prepared for 1000+ children.
Demonstrated managerial and leadership skills through volunteer trainings, workers' meetings, event coordinating, recruitment practices, and team building.
Coordinated scheduling of all workers/volunteers by determining upcoming needs and ensuring replacements were obtained for emergency coverage.
Maintained a team of loyal volunteers through encouragement, motivational emails, mentoring, and counseling.
Built rapport with parents and volunteers through effective customer service skills.
Customer Service Specialist, 01/2007 to 05/2009 Mcdonald's – Champaign, IL,
Demonstrated excellent customer service by resolving issues through effective communication and anticipating customer needs.
Quickly built rapport with customers to present a positive company image.
Helped maintain a positive team environment by assisting co-workers and being actively involved in team meetings.
Demonstrated self-sufficiency by using analytical skills and taking responsibility for each call.
Maintained above average stress management, keeping the needs of the customer first.
Consistently met and exceeded expectations for customer satisfaction and call time.
Customer Care Specialist, 10/2004 to 09/2006 Quench Usa – Braintree, MA,
Provided superior service to natural gas customers in multiple markets by demonstrating excellent customer service skills.
Utilized project and time management skills while participating on corporate team, creating and preparing all customer service training material for outsourcing to India.
Practiced leadership skills by assisting co-workers with customer questions, escalated calls, and acting as Team Lead.
Assigned as Project Leader to oversee correction of 3000+ accounts for system conversion.
Demonstrated flexibility and clerical skills by handling administrative functions for the customer care team.
Efficiently and effectively responded to customer inquiries received via email, maintaining a 24hr or less turn-around time.
Customer Relations Supervisor, 12/2000 to 12/2002 Baptist Community Services – Amarillo, TX,
Managed teams of 11-18 call center retention associates through coaching and development.
Ensured customer satisfaction by diffusing escalations and using problem solving abilities.
Maintained excellent retention rates through team building, regular meetings, and effective communication.
Practiced managerial skills in absence of manager by participating in Director conference calls and meetings; conducting interviews; making hiring and termination decisions.
Worked with management team to develop improvement in service levels.
Successfully increased team compliance from an 88% to 95% average.
Administrative Assistant, 12/1998 to 12/2000 Drivetime – Charleston, SC,
Appointed by manager to oversee training for new associates.
Demonstrated leadership skills by acting as back-up to supervisor and handling escalated customer calls.
Provided administrative support for customer relations department by efficiently creating monthly performance reports, department & associate statistic reports.
Education
Bachelor of Science: Business Administration Small Business Management and Entrepreneurship, Expected in 6 2013 DeVry University - , GPA: Business Administration Small Business Management and Entrepreneurship
Skills
administrative, administrative support, analytical skills, back-up, call center, clerical, coaching, conversion, counseling, customer relations, customer satisfaction, excellent customer service, customer service, customer service skills, customer service training, customer care, email, hiring, hr, image, team building, leadership skills, Team Lead, listening, Director, managerial, management skills, meetings, mentoring, natural gas, problem solving, Project Leader, rapport, recruitment, safety, scheduling, strategic planning, stress management, supervisor, time management, transportation
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