Experienced Herbal and Supplement Consultant with 13 years of experience helping clients to assess acute and chronic medical conditions and to restore health through effective supplementation and lifestyle changes. Good listener, creatively resolving health imbalances with intuition and knowledge.
- Written and verbal communication
- Identifying problems, solving customer issues
- Supplement knowledge and sales
- Expertise in western Herbs
- Positive Interpersonal skills
- Creating a positive learning environment
- Intuitive, knowledge-based advising
- Strong researching skills
- Retail merchandising and custom Signage
- Cash Register skills and balancing at end of day
- Special orders, mail orders
- Inventory management and ordering
Graduated with honors
- MountainOceanSpirit.etsy.com
Wilmington, DE, 10/2006 - 02/2019
- Worked with clients to assess the areas out of balance in their health, creating a comprehensive list of supplements that could help, assisting them with choosing one or two to begin with, but also encouraging them to use their own intuition.
- Built a personal rapport with clients, creating a community of health and wellness.
- Assessed customer needs to develop effective bulk herb and otherwise product inventory.
- Proactively researched various supplements and herbs on my own time, and attended trainings to learn and accurately communicate new information.
- Took weekly inventory and ordered from 8 different Bulk Herb and Tea suppliers.
- Offered consistent customer service, listening and resolving customer complaints.
- Closed and balanced the registers, documented closing paperwork, made bank deposits, and locked up store at the end of the night.
- Trained and mentored new hires, resulting in a stronger staff team, a more peaceful atmosphere and increased productivity.
- Supervised and assisted cashiers and sales team.
- Recognized and tapped staff talents and strengths to fill store needs.
City, STATE, 03/2000 - 09/2005
- Expertly assisted customers in outfitting their kitchens in line with their cooking preferences and habits.
- Continually expanded my knowledge of kitchen tools and electronic product lines.
- Assisted with artistic product displays and cooking demonstrations to showcase functionality.
- Researched product's technical specifications, attended trainings and accurately communicated the information.
- Created thank you note campaign, logged addresses, and hand wrote thank you notes to customers as a follow-up.
- Reorganized product sections to make more visually appealing and created artistic signage.
City, STATE, 06/1998 - 09/1998
- Scheduled client appointments, kept up with communication through letters and phone calls, and welcomed clients with coffee and small talk to provide exceptional service.
- Organized client portfolios and communicated with Executive Financial Planner to prepare him for his clients each day.
- Made copies, kept files, kept calendar.
City, STATE, 06/1996 - 03/1997
- Built customer relationships with personalized, friendly service.
- Assisted nearly 30 customers each hour and remained poised and professional even in high-stress situations.
- Created and logged cashier's checks, deposits, pay outs, traveler's checks and accurately transferred monies.
- Promoted credit cards and services to each customer to consistently achieve sales targets.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Became a trusted second in the bank's money vault.
- Assisted customers in the vault to access their security deposit boxes.
- Checked amount details and fraud markers for transaction papers such as checks and money orders, including fraudulent cash.
My third passion is natural healing. I am very interested in the metaphysical and the rise of energy medicine. In time, I hope to become a Reiki practitioner, using sound healing and Qi Gong. Coupled with my knowledge of the healing plant kingdom, I hope to bring better balance and healing to many more people.
I lived in Spain for a year and am currently improving my Spanish Language knowledge.
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School Attended
- Los Gatos High School
- West Valley College
- Belmont University
- Cabrillo College
- Foundations of Herbalism, Christopher Hobbs
Job Titles Held:
- Bulk Herb Buyer, Consultant, Cashier, Key Closer, Trainer
- Product Specialist, Customer Service Expert
- Executive Assistant to Financial Planner
- Bank Teller
Degrees
- High School Diploma
- Associate of Arts
- Continued Education
- Continued Education
- Herbal Certificate
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