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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

To work in a dynamic professional environment with a growing organization.Where my creative skills and innovative thinking will be utilized to benefit the organization.

Highlights

A+ Certification,

Microsoft Windows NT Certification

Teltronics/PBX Telephone systems Certification

Education
Grambling State University Grambling, Louisiana Expected in Bachelor of Arts : Political Science - GPA :

Coursework in Law and Political Science

Accomplishments

Managed the budgets for 13 government construction contracts.

Managed all IT needs for 13 offsite General Services Administration managed buildings

Experience
Medical Science - Budget Analyst
Gaithersburg, MD, 2011 - 2015
  • Reviewed and approved requisitions for recurring and non recurring projects, funds availability and accounting data accuracy; Negotiated budget funding amounts, timing, and changes with program managers; Monitoring budget and reprogrammed funds as needed, obligated funds, processed purchase orders and inputted contract modifications for both recurring service contracts and construction projects using the Pegasys financial system; Performed Agency audits including Unliquidated Orders (ULO) Review, Pegasys/Comprizon Review, Public Buildings Service Score Card Review, KPMG and PWC requests in accordance with federal government regulation; Monitored and tracked outstanding invoices for the Repair and Alterations Program/Construction Projects; Sent daily notifications to associates and senior management regarding overdue invoices and processed accordingly; Analyzed data obtained from the agencies financial information systems: FMIS, Pegasys, VITAP, Fund Status Report, etc., to develop reports and briefing materials utilized by agency officials in budget reviews; Reviewed and edited agency and office budget submissions for reasonableness, accuracy, and conformance with procedures and guidelines; Assisted in the preparation of budget estimates and justifications; Interpreted directives and circulars providing information and advice to program managers .
Tkc Holdings - Site Administrator
Portland, ME, 2007 - 2011
  • Diagnosed and resolved computer related problems such as PC/laptop hardware problems, e-mail, Internet, VPN, printer issues and network access problems; Setup and configured laptop and desktop hardware, network printers, software and peripherals; Setup and Maintained Servers and performed tape backups using Backup Exec software managed LAN accounts for users using Active Directory
Bamboohr - Help Desk Technician
Austin, TX, 2006 - 2007
  • Provided problem resolution via telephone and remote desktop for GSA issued equipment in a call center environment ;Created LAN accounts for users using Active Directory Re-imaged PC ;Configured and delivered all computer hardware, software and peripherals ;Diagnosed and resolved end-user network or local printer problems, PC hardware problems, e-mail, Internet, dial-up, and local-area network access problems ;Created detailed documentation of user incidents/change order tickets;Developed status reports on all assigned tickets.
Verizon Avenue - Internet Help Desk
City, STATE, 2004 - 2006
  • Troubleshot Winpoet and Macpoet connectivity issues on Windows and Macintosh operating systems including Win 9x, NT, Me, 2k, XP and Mac OS 8.x - 10.3 ;Troubleshot DHCP and PPPoE connectivity issues across multiple platforms; Telneted into routers, switches, dslams, redback servers and access points to troubleshoot PPPoE and DHCP connections; Troubleshot ADSL modem problems and isolated issues that required Network Operations trouble ticket and/or dispatch; Assisted customers with installing software, configuring various types of routers and the cleaning of computers viruses, spyware and adware ; Troubleshot outgoing SMTP and incoming POP 3 servers: Responded to customer requests, inquiries, and complaints via email or telephone and completed unresolved tickets in 48 hours
Associates For Renewal In Education - Program Assistant Administrator
City, STATE, 2002 - 2004
  • Assisted Program Coordinator managing a $500K budget Compiled information for eligible applicants for the program Payroll Administrator for 650 participants through the Department of Employment Services: Monitored centers for compliance and accuracy of the Job service program; Completed reports to the CFO and the Executive Director Performed follow-up services via telephone, home visits and job visitation;Organized the collection and analysis of data for proprietary database; Performed general duties as needed in administrative office
ACS Government Services - Support Engineer/ Tech Lead
City, STATE, 1998 - 2002
  • Supplied IT Support to 160+ off site service centers; Developed and implemented training courses for new associates; Administered user accounts using Active Directory; Supported Compaq laptops, HP printers and scanners ; Managed software; Replaced broken NIC cards, Motherboards, and VGA cards; Maintained both the PBX phone system and Lotus Notes email system ; Troubleshot Network services including servers, routers and hubs; Cloned computers using rapid deploy.
Software

Windows NT, Windows 2000, XP , Windows 7, Server 2000, NT server, Microsoft Office suite, Rapid Deploy, HelpTrack, Remote Desk, CA Service Desk, Pegasy, Comprizon,VITAP, FMIS and RITA


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resume Strength

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Resume Overview

School Attended

  • Grambling State University

Job Titles Held:

  • Budget Analyst
  • Site Administrator
  • Help Desk Technician
  • Internet Help Desk
  • Program Assistant Administrator
  • Support Engineer/ Tech Lead

Degrees

  • Bachelor of Arts

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