(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
  • To offer the best customer services skills to a company that can provide longevity and stability. Seeking company that presents an opportunity for growth and a great learning experience. Solid team player with upbeat and positive attitude. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
  • Customer Service
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Task
  • Microsoft Power Point
  • tech support
  • Verbal communication
  • Excellent repor with all customers
  • Active listening skills
  • Strong organizational skills
  • Home-Base Experience
  • Call Center Expertise
  • Well Spoken/Articulate
  • Patience and the ability to deliver Superior Customer Service.
  • Multi-Cultural Experience
  • Ability to Multi-Task 
  • National Telecommunication Skills
  • Seasoned in conflict resolution
HS, college Prep, Benedictine High School Detroit, MI Expected in 1992 High School Diploma : Pre-College - GPA :
3.0 GPA
H.S Diploma Achieved
Related Coursework in College Prep
  • Exceeded corporate target for customer satisfaction for 12 months in a row.
  • Managed call flow with up to 20-100 calls in queue per minute. 
  • Reduced technical escalations to management by 70% to only 10% per day.
  • Exceeded monthly goals by successfully handling more than approximately 300 calls per week.
  • Awarded a Customer Excellence Award upon the completion of a project that created opportunities for more business.
  • Received award for customer service recognition and ability to work well with the other team members.
  • Top representative in department with customer satisfaction surpassing 60%.
  • Met monthly sales goals for 8 months straight.
  • Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Hooker Furniture Corporation - Bridal Consultant
High Point, NC, 11/2011 - 01/2012
  • Worked as lead Consultant with Bridal Parties and Individuals.
  •  Working with the customer to achieve the goals and details for their special day.
  • Worked in Inventory of Merchandise including floor display and set ups. Handle customer complaints to avoid escalations and unsatisfied customers.
  • Taking care of the customer in a timely manner with attention and expertise.
  • Administered all point of sale opening and closing procedures.
  • Guided customers in choosing items that reflected personal style and shape.
  • Explained information about the quality, value and style of products to Influence customer buying decisions.
  • Replenished floor stock and processed shipments to ensure product availability for customers.
  • Computed sales prices, total purchases and processed payments.
  • Described merchandise and explain operation of merchandise to customers.
Cognizant Technology Solutions - Sales Rep/ Vendor
Bentonville, AR, 04/2010 - 01/2013
  • Computed sales prices, total purchases and processed payments.
  • Sales, vendor sites and ordering specialist.
  • Attend and present at trade shows and special events.
  • Described merchandise and explain operation of merchandise to customers.
  • Recommended merchandise based on customer needs.
  • Guided customers in choosing items that reflected personal style and shape.
  • Explained information about the quality, value and style of products to Influence customer buying decisions.
Ford Motor Co - Assembly
City, STATE, 02/2002 - 04/2007
  • Assembly of Automobiles
  • Inspection and Provisions
  • Followed checklists to verify that all important parts were examined.
  • Examined vehicles to determine the extent of damage or malfunctions.
  • Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.
  • Assembled components with hand and power tools.
  • Cleaned and finished sub-assemblies or assemblies using hand or power tools.
  • Performed and submitted first piece for inspection.
  • Inserted and positioned materials and clamped, spliced and fitted parts using hand and power tools.
ATT/SBC Global - Technical Support
City, STATE, 01/2012 - 11/2013
  • Provided base level IT support to company personnel.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Built and maintained successful relationships with service providers, dealers and consumers. Helped customers track and ship packages, responding to an average of 50 per day.
  • Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
  • Referred difficult issues to upper management while maintaining positive rapport with customer.
  • Informed customers about issue resolution progress.
  • Supported customers having data connectivity issues.
EAN Services INC - Local and National Reservation Agent
City, STATE, 11/2014 - 10/2014
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified time frames.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Developed effective relationships with all call center departments through clear communication.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
    Properly directed inbound calls in phone queues to improve call flow.
  • Handle calls in a timely manner with Precise and Clear direction.
  • Joyce Meyers Hands of Hope
  • Word of Faith Christian Center Fellowship and Volunteer
  • Girls Scouts Gold and Silver Awards
  • Faith Group Meetings /Outreach Support volunteer
  • Basketball Mom
  • Fashion and Design
  • Sewing
  • Youth Support
  • Customer Consulting
  • Customer Service,
  • Microsoft Excel
  • Microsoft Power Point
  • Microsoft Word
  • Retail Sales
  • Tech support
  • Microsoft Office
  • Cash handling Shipping and receiving
  • HTML
Additional Information
  • Homeless Shelter Support Volunteer/ Donations
  • Non-Profit Organization for Displaced Women 
  • Community Support Advocate

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School Attended

  • HS, college Prep, Benedictine High School

Job Titles Held:

  • Bridal Consultant
  • Sales Rep/ Vendor
  • Assembly
  • Technical Support
  • Local and National Reservation Agent


  • High School Diploma

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