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Practiced salesperson with eight-year history of success in the automotive industry. Consistently advances product knowledge while nurturing client relationships and delivering training to key personnel. Innovative, proactive and performance-focused.
- Sales Projections
- Sales Records Management
- Product and Service Promotion
- Sales Quota Management
- Relationship Building
- Time Management
- Customer Complaint Resolution
- Digital Sales
- Lead Identification and Generation
- Direct Sales
- Document Management
- Database Management
- Brand Marketing
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- Inventory Management
- Sales Conversion
- Auto Financing
- Contract Negotiation
- Customer Order Management
- Client Base Retention
- Brand Development
- Closing Techniques
- Consultative Selling Techniques
- Appointment Scheduling
- Lead Generation
- Customer Portfolio Management
- DealerSocket Software
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12/2019 to Current Brand Specialist Horizontal – Houston, TX,
- Providing exceptional service throughout the customer’s experience.
- Called and emailed leads to update on desired inventory, maintain interest and enhance sales.
- Closed deals by working with finance and insurance team to provide customers with smooth, comprehensive service.
- Provided quotes and financing options to customers by understanding financial status and interest rates.
- Recorded sales orders, processed paperwork and delivered documentation to customers to finalize sales process.
- Explained options and add-ons to increase customer knowledge and enhance profits per sale.
- Jessicaimized used inventory quality by managing trade-ins.
- Tracked updates to vehicles, changing markets and customer purchasing trends.
- Managed sales negotiations and financing options.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Communicating effectively both in-person and over the phone to discover the customer’s wants and needs.
- Maintained highest level of knowledge for technical and complex company products, applications and services by studying product materials and attending out-of-state trainings.
01/2018 to 12/2019 Sales Consultant Nvr, Inc. – Gaithersburg, MD,
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Responded to inquiries from potential customers via email and telephone.
- Showcased vehicle features and took customers on test drives in local areas.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Listened to customers to understand needs and refer to optimal services.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Worked with fellow sales team members to achieve group targets.
- Improved overall customer purchasing experiences to promote steady revenue.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
11/2017 to 12/2017 Floor Sales Agent Temecula Motorsports – City, STATE,
- Performed persistent follow-up and client service by phone and email.
- Self-trained on all new and used product by either seeking professional training or thorough internet research.
- Accompanied customers during test drives to explain valuable features and monitor safe return of vehicles.
- Recommended merchandise to customers based on needs and preferences.
- Recorded sales orders, processed paperwork and delivered documentation to customers to finalize sales process.
- Contacted customers after sale to provide owed add-ons, encourage repeat business and request referrals.
- Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
09/2015 to 10/2017 Major Unit Sales Specialist and Social Media Marketing Agent North County House Of Motorcycles – City, STATE,
- Oversaw day-to-day activity on website and overall performance to improve user experience, increase traffic and develop brand loyalty.
- Developed clear, concise and visually appealing virtual presentations of products and services.
- Updated social media and website often to draw in visitors and bolster strategic sales initiatives.
- Offered customers with updated information on latest models, features and accessories by consistently researching.
- Jessicaimized used inventory quality by managing trade-ins and sourcing more desirable vehicles at auctions.
- Perform test rides with potential buyers, ensuring their safety and satisfaction.
- Managed sales negotiations and financing options.
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
- Provided detailed delivery of each purchased vehicle.
- Managed facilities and day-to-day operations.
Expected in 2010 High School Diploma:
Carlsbad High School - Carlsbad, CA
GPA:
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