Practiced salesperson with eight-year history of success in the automotive industry. Consistently advances product knowledge while nurturing client relationships and delivering training to key personnel. Innovative, proactive and performance-focused.
Skills
Sales Projections
Sales Records Management
Product and Service Promotion
Sales Quota Management
Relationship Building
Time Management
Customer Complaint Resolution
Digital Sales
Lead Identification and Generation
Direct Sales
Document Management
Database Management
Brand Marketing
Inventory Management
Sales Conversion
Auto Financing
Contract Negotiation
Customer Order Management
Client Base Retention
Brand Development
Closing Techniques
Consultative Selling Techniques
Appointment Scheduling
Lead Generation
Customer Portfolio Management
DealerSocket Software
Experience
12/2019 to Current
Brand SpecialistHorizontal – Houston, TX,
Providing exceptional service throughout the customer’s experience.
Called and emailed leads to update on desired inventory, maintain interest and enhance sales.
Closed deals by working with finance and insurance team to provide customers with smooth, comprehensive service.
Provided quotes and financing options to customers by understanding financial status and interest rates.
Recorded sales orders, processed paperwork and delivered documentation to customers to finalize sales process.
Explained options and add-ons to increase customer knowledge and enhance profits per sale.
Jessicaimized used inventory quality by managing trade-ins.
Tracked updates to vehicles, changing markets and customer purchasing trends.
Managed sales negotiations and financing options.
Maintained high referrals and consistent repeat business due to first-rate customer service standards.
Communicating effectively both in-person and over the phone to discover the customer’s wants and needs.
Maintained highest level of knowledge for technical and complex company products, applications and services by studying product materials and attending out-of-state trainings.
01/2018 to 12/2019
Sales ConsultantNvr, Inc. – Gaithersburg, MD,
Greeted incoming customers and provided expert sales and service to drive revenue.
Responded to inquiries from potential customers via email and telephone.
Showcased vehicle features and took customers on test drives in local areas.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
Cultivated productive relationships with existing customers through exceptional follow-up after sales.
Listened to customers to understand needs and refer to optimal services.
Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
Worked with fellow sales team members to achieve group targets.
Improved overall customer purchasing experiences to promote steady revenue.
Drove substantial sales through suggestive selling and by promoting add-on purchases.
11/2017 to 12/2017
Floor Sales AgentTemecula Motorsports – City, STATE,
Performed persistent follow-up and client service by phone and email.
Self-trained on all new and used product by either seeking professional training or thorough internet research.
Accompanied customers during test drives to explain valuable features and monitor safe return of vehicles.
Recommended merchandise to customers based on needs and preferences.
Recorded sales orders, processed paperwork and delivered documentation to customers to finalize sales process.
Contacted customers after sale to provide owed add-ons, encourage repeat business and request referrals.
Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
09/2015 to 10/2017
Major Unit Sales Specialist and Social Media Marketing AgentNorth County House Of Motorcycles – City, STATE,
Oversaw day-to-day activity on website and overall performance to improve user experience, increase traffic and develop brand loyalty.
Developed clear, concise and visually appealing virtual presentations of products and services.
Updated social media and website often to draw in visitors and bolster strategic sales initiatives.
Offered customers with updated information on latest models, features and accessories by consistently researching.
Jessicaimized used inventory quality by managing trade-ins and sourcing more desirable vehicles at auctions.
Perform test rides with potential buyers, ensuring their safety and satisfaction.
Managed sales negotiations and financing options.
Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
Provided detailed delivery of each purchased vehicle.
Managed facilities and day-to-day operations.
Education and Training
Expected in 2010
High School Diploma: Carlsbad High School - Carlsbad, CA GPA:
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School Attended
Carlsbad High School
Job Titles Held:
Brand Specialist
Sales Consultant
Floor Sales Agent
Major Unit Sales Specialist and Social Media Marketing Agent
