brand sales associate resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

A knowledgeable and dedicated customer service professional with 6+ years of experience working in fast-paced, customer-oriented environments. Ability to adapt quickly and showcase strong interpersonal skills, analytical thinking and efficiency needed to problem solve. Well versed in processing accurate sales transactions with proven skills in promoting customer loyalty, satisfaction and attentiveness to individual needs. Highly organized, hardworking and dependable candidate with efficiency in managing multiple tasks and priorities with a positive attitude. Ready to learn and eager to help a team achieve company goals and successes.

  • Strong Team Leader & Team Player
  • Keeping and Maintaining records
  • Interpersonal skills
  • Quick to Learn and Adapt
  • Patient
  • Attention to detail
  • Time Management
  • Call Answering and Routing
  • Influential, Persuasive and Empathetic
  • Clear Written and Oral Communication
  • Online systems
  • Efficient and Organized
  • Policy and Procedure Adherence
Work History
Brand/Sales Associate, 07/2017 - 10/2020
Diamond Resorts Corporation Payson, AZ,
  • Greeted high volumes of customers daily, helped locate merchandise and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Worked to meet or exceed over 50% of special targets for credit card applications, special donations and specific product promotions daily.
Receptionist, 09/2017 - 06/2020
Paradies Lagardère Travel Retail San Diego, CA,
  • Welcomed up to 20-25 visitors per day; offered assistance navigating through office spaces as well as supplying refreshments during their wait.
  • Accepted deliveries, sorted and distributed all incoming mail.
  • Maintained calendars for appointments and employee time off.
  • Answered phones promptly and directed calls to appropriate employees.
  • Scheduled and confirmed client consultations and appointments.
  • Kept accurate and detailed records of client visits, calls and messages received.
  • Kept reception area and all common areas neat and tidy to ensure positive impressions for new and existing clients.
  • Restocked and kept record of all office supplies and placed purchase orders to maintain stock levels.
  • Operated all office equipment including, central telephone, printer, fax machine and handheld devices.
Sales Associate/Cashier, 07/2016 - 07/2017
Sears City, STATE,
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Connected with customers to support positive transaction experiences and address service concerns.
  • Operated POS terminals and cash drawer balancing.
  • Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
  • Provided warranty information to customers purchasing covered items and services.
  • Addressed discrepancies in bagged purchases by providing missing items and compensatory products.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Kept shelves stocked with popular items by tracking trends and requesting new orders.
  • Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
  • Maintained presentable customer areas with diligent cleaning and proactive recovery management.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reviewed and resolved differences between accounting information and cash drawer.
Associates Degree of Arts: English Literature, Expected in 06/2018
Olympic College - Bremerton, WA,
Status -
High School Diploma: , Expected in 2016
Olympic High School - Bremerton, WA
Status -

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Resume Overview

School Attended

  • Olympic College
  • Olympic High School

Job Titles Held:

  • Brand/Sales Associate
  • Receptionist
  • Sales Associate/Cashier


  • Associates Degree of Arts
  • High School Diploma

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