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Brand Representative Resume Example

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BRAND REPRESENTATIVE
Professional Summary

Fast food professional focused on greeting all customers in a friendly, welcoming manner. Seeking added responsibilities to help restaurant operations run smoothly. Hardworking server with background in quickly taking orders, maintaining excellent customer service, and preparing food. POS systems knowledge. Food service worker with exceptional interpersonal skills. Reliable, punctual and works well under pressure. Crew Member offering a positive attitude and flexible schedule. Works well independently or with others as a team.

Guest service professional focused on creating a positive and welcoming atmosphere. Detail-oriented and proficient multi-tasker. Reliable, works well with other, dedicated team player who learns quickly. Experience with ride operations.

Skills
  • Organized
  • Results-oriented
  • Dependable
  • Proficient in customer service
  • Excellent multi-tasking ability
  • Quick learner
  • Friendly and helpful
  • Dedicated team player
  • Late-night shift availability
  • Guest-oriented
Work History
Brand Representative, 10/2015 to 10/2015
Abercrombie & Fitch – Orlando, Florida, United States
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Folded and arranged garments in attractive displays.


Car hop/Server, 01/2016 to Current
Sonic Drive-In – Saint Cloud, Florida, United States
  • Answered telephone calls and responded to inquiries.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Greeted customers and provided excellent customer service.
  • Pleasantly and courteously interacted with customers.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Prepared fountain drinks and ice cream items.
  • Prepared all food orders within a 2-3 minute time frame.
  • Assembled food orders while maintaining appropriate portion control.
  • Verified that prepared food met all standards for quality and quantity.
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets.
  • Handled currency and credit transactions quickly and accurately.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
  • Strictly followed all cash, security, inventory and labor policies and procedures.
  • Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
  • Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
  • Reported to all shifts wearing a neat, clean and unwrinkled uniform.
  • Reported to each shift on time and ready to work.
  • Performed all position responsibilities accurately and in a timely manner.
  • Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
  • Prepped items for later use to save staff time during busy hours.
  • Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
  • Diligently restocked work stations and display cases.


Ride Operator/Park Operations, 10/2016 to Current
SeaWorld Parks & Entertainment – Orlando, FL
  • Ensures the proper use of safety practices and procedures while operating the attraction in addition to opening and closing procedures, to include: loading and unloading the ride, providing safety instructions, patron surveillance and assisting guests with special access
  • Welcome and greet guests, screen for ride requirements and special needs.
  • Provide guest and attraction information, monitor the queue and make appropriate adjustments and record ride counts.
  • Maintain a clean and safe work environment by constantly monitoring the immediate area and/or surroundings.
  • Responsible for ensuring a neat and organized work area, trash removal and keeping the area free of debris to include: the proper maintenance of equipment and ride vehicles
  • Stand for prolonged periods of time outside
  • Regularly required to ride the attraction to ensure show quality and proper working conditions
  • CPR, First Aid, and AED Certified
  • Regularly clean up bodily fluids, including blood and vomit
Education
Associate of Arts: General Studies, 2016
Valencia College - Kissimmee
  • 3.8 GPA

Bachelor of Science: Psychology, Current
University of Central Florida - Orlando, FL
  • 3.6 GPA
  • Recipient of Bright Futures Scholarship
Hobbies
Ballroom dancer for 5 years. Trains with the University of Central Florida Ballroom Knights as a technique instructor.
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Resume Overview

Companies Worked For:

  • Abercrombie & Fitch
  • Sonic Drive-In
  • SeaWorld Parks & Entertainment

School Attended

  • Valencia College
  • University of Central Florida

Job Titles Held:

  • Brand Representative
  • Car hop/Server
  • Ride Operator/Park Operations

Degrees

  • Associate of Arts : General Studies , 2016
    Bachelor of Science : Psychology , Current

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