LiveCareer-Resume

brand manager account resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced in sales planning, marketing strategies and advertising development over a [Number]-year career. Proficient in growing categories, managing inventory and tracking results to optimize campaigns. Creative, forward-thinking and profit-minded.

Skills
  • Budget Forecasting
  • Product Development Consultations
  • Market Trend Analysis
  • Strategic Planning and Alignment
  • Marketing Strategy Development
  • Social Media Strategy
  • Marketing Program Management
Work History
Brand Manager & Account, 06/2021 - Current
Arby's, Llc Syracuse, NY,
  • Manage a portfolio of 60 publishing companies along with their products, which consist of Comic books, Graphic Novels, Trade Paperbacks, Hardcovers, Manga Magazines and novels a portfolio of 60 publishing companies along with their products, which consist of Comic books, Graphic Novels, Trade Paperbacks, Hardcoverrs, Manga Magazines and novels
  • Build and strengthen relationships with publishers to better understand their needs and provide guidance
  • Provide account management for each publisher, managing their catalog each month, providing updates to shipping and pricing along with other metadata components
  • Prepare and coordinate daily email update alerting retailers of new products, shipping changes and special releases
  • Strategize with order processing, marketing, and receiving audit in order to streamline production, purchase order plans and marketing plans for product launches
  • Provide customer support and manage day to day account needs including order processing, shipping updates and allotment requests
  • Enter new product data from individual publishers for solicitations in Diamond's Monthly PREVIEWS catalog
  • Schedule and participate in monthly meetings with publishers to create timelines, review monthly revenue, generate marketing ideas for special product releases, and address product issues
  • Works with Order Processing, Marketing, the Receiving Audit departments, and warehouse staff to update/coordinate changes to shipping
  • Contact vendor regarding late shipping product or any infractions that may have occurred in shipping product
  • Work with Order Processing and Customer Service to answer queries and resolve problems with vendors shipment., I.E
  • Damage to stock, shortages, and overages
  • Monitor and track price changes, sell marketing services, and prepare supplier information on all new vendors.
  • Planned, implemented and tracked sales and marketing strategies to promote brand products.
  • Cooperated and worked closely with communications team to develop marketing strategies to boost brand awareness.
  • Improved and boosted brand image by implementing focused marketing campaigns and engaging in professional networking to support outreach.
  • Compiled product, market and customer data to generate informed sales and profit projections.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
Owner, Lead Trainer, 01/2016 - Current
Saints And Sinners (S & S) Fitness City, STATE,
  • Manage monthly expenses and budget to formulate new marketing strategies to build revenue
  • Schedule new leads for consultations to build a stronger relationship
  • Create and schedule marketing promos via social media platforms
  • Develop powerlifting, bodybuilding, strength and conditioning, and weight/fat loss programs for clients on an individual basis and monitor data points in order to track client progress and adjust programs as needed.
  • Maintained files and documents by preparing Excel spreadsheets to track and maintain relevant training data.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Designed specific workout systems for individual clients based on performance ability.
  • Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Educated club members about relationship between nutrition and fitness.
General Manager, 03/2013 - 05/2021
Retro Fitness City, STATE,
  • Utilize customer and employee feedback and KPI monitoring to make adjustments and cultivate a positive and efficient environment for employees and customers
  • Monitor the Club email system and serve as a liaison for the Owners, Head Coach and Front End Manager
  • Maximize member retention by ensuring high levels of customer service, cleanliness, and a variety of innovative and educational programs, continual upgrades and responsiveness to member feedback
  • Budgeting hours to schedule Front Desk, Childcare, Maintenance staff, Trainers and, Group Instructors.
  • Maintain registration system, set up promo codes and plans according to monthly promotions and prospecting events
  • Provide training for new employees on proper sales tactics, customer service techniques, and daily club operations
  • Responsible for quality control of customer accounts and management of customer service issues/complaints
  • Coordinate with corporate auditor to ensure all promos, programs
  • And standards are upheld to corporate standards.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Trained clients during strength training, cardio vascular exercise and stretching.
  • Designed specific workout systems for individual clients based on performance ability.
  • Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
  • Increased membership enrollment by using innovative sales and promotional techniques.
  • Recruited new participants each month with expertise in relationship-building and personal training.
Education
Bachelor of Science: Mass Communications, Public Relations and Communications, Expected in 2008
-
TOWSON UNIVERSITY - Towson, MD
GPA:
Status -

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Resume Overview

School Attended

  • TOWSON UNIVERSITY

Job Titles Held:

  • Brand Manager & Account
  • Owner, Lead Trainer
  • General Manager

Degrees

  • Bachelor of Science

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