LiveCareer-Resume

brand manager resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Accomplished Marketing professional with demonstrated success in developing and implementing strategic approaches to drive market growth and bottom-line profitability. Strong communicator with natural leadership talent and high energy. Impactful and successful manager proficient in building teams and motivating personnel to new levels of performance.

Skills
  • Growth tracking
  • Promotion development
  • Budget formulation
  • Sales monitoring
  • Brand-building strategies
  • Performance monitoring
  • Product Launch
  • Event planning and execution
  • Competitive and Trend Analysis
  • Customer Relationship Management (CRM)
  • Internet and E-mail Marketing 
  • Retail Marketing
Experience
02/2020 to 07/2020
Brand Manager Ancient Nutrition Franklin, TN,
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Devised, developed and directed negotiation of key business relationships.
  • Strategized approaches to meet objectives and capitalize on emerging opportunities.
  • Drove brand development, maintenance and optimization while working closely with sales workforce to effectively align products with consumer demands.
  • Developed brand identity with distinctive graphic style and tone for all company communications.
  • Participated in meetings with brand development teams to identify opportunities to extend programs.
  • Conferred with advertising managers to develop and implement marketing plans.
  • Planned, developed and led negotiation of key business partnerships.
  • Forecasted sales numbers and product profitability to determine ideal strategies.
12/2017 to 07/2020
Customer Service Manager Curbell Inc Cincinnati, OH,
  • Devised, developed and directed negotiation of key business relationships.
  • Drove brand development, maintenance and optimization while working closely with sales workforce to effectively align products with consumer demands.
  • Participated in meetings with brand development teams to identify opportunities to extend programs.
  • Conferred with advertising managers to develop and implement marketing plans.
  • Planned, developed and led negotiation of key business partnerships.
  • Recommended product changes to enhance customer interest and maximize sales.
  • Forecasted sales numbers and product profitability to determine ideal strategies.
  • Oversaw and mentored business development personnel to optimize performance.
10/2015 to 09/2017
Contact Center Supervisor Accenture Pittsburgh, PA,
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Delivered consistent one-on-one and group training sessions to help Team Leads and Sales/Customer Service Representatives improve skills and selling techniques.
  • Ran weekly, monthly, and annaul reports to assess individual and team performance and note areas requiring improvement.
  • Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
  • Led staff meetings for team of 31 to communicate sales and marketing directives.
  • Reviewed customer complaints to determine appropriate methods for resolution.
  • Automated office operations, managed client correspondence and tracked records.
  • Recruited, hired and trained 50+ employees for marketing and sales department.
  • Mentored newly hired employees by explaining tactics for building sales pipelines.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Used video conferencing solutions to communicate and train personnel in remote offices.
08/2013 to 10/2015
Customer Service Representative Shutterfly, Inc. Lewisville, TX,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize musical sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered 64+ inbound calls per day and directed to designated individuals or departments.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Reviewed account and service histories to identify trends and issues.
  • Documented conversations with customers to track requests, problems and solutions.
Education and Training
Expected in
: Aeronautical Engineering
University of Southern Indiana - Evansville, iN,
GPA:
  • Minor in Spanish
Expected in 05/2012
High School Diploma:
Speedway Senior High School - Speedway, IN
GPA:

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Resume Overview

School Attended

  • University of Southern Indiana
  • Speedway Senior High School

Job Titles Held:

  • Brand Manager
  • Customer Service Manager
  • Contact Center Supervisor
  • Customer Service Representative

Degrees

  • Some College (No Degree)
  • High School Diploma

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