LiveCareer-Resume

brand ambassador resume example with 14 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
I am a professional bartender and brand ambassador with an extensive knowledge of spirits and sales with an ability to engage customers of all types. Friendly, open and committed to building a customer base by providing a positive service experience. I am driven with a wide range of hands-on sales expertise. I have a history of working across the hospitality sector, from upscale restaurants and boutique hotels to local watering holes and large music venues. Looking to bring my mixology proficiency and engaging customer service skills to a challenging environment.
Experience
09/2015 to Current
Brand Ambassador Electrameccanica Vehicles Corp. Ltd. Mission Viejo, ,
  • Greeted customers with a warm greeting.
  • offered samples of the product being tasted.
  • Maintained full knowledge of wine being promoted.
  • Poured samples using standard pour according to specifications.
  • Verified that customers were of legal age.
  • collected photos, stats, and feedback for event recaps.

09/2014 to 04/2015
Promotional Specialist Penn National Gaming Washington, PA,
  • Provided customers with a friendly outgoing greeting.
  • Extensive knowledge of product or products being promoted.
  • Experienced in on and off premise events.
  • Experienced in samplings, conventions, and other special events
  • Maintained appearance appropriate to event.
  • utilized giveaways and other merchandize.
  • collected photos, stats, and feedback for event recaps.

11/2013 to Current
Server Alaska Denali Travel Denali National Park & Preserve, AK,
  • Greeted guests in a timely and professional manner.
  • Waited on multiple customers at the bar and throughout the bar area.
  • Maintained full knowledge of beverage lists and promotions.
  • Enthusiastically and appealingly described drink specials to guests.
  • Verified that guests at the bar were of legal age.
  • Refused service to intoxicated guests.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Provided friendly and attentive service.
  • Trained new servers
  • Aloha POS
  • Learned and performed choreographed dances every night.

03/2009 to 06/2013
Front Desk/V bar Bartender Hotel Valencia City, STATE,
  • Greeted and welcomed all hotel guests with a smile.
  • Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
  • Made and confirmed reservations.
  • Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Verified customers\' credit and established how the customer would pay for the accommodation.
  • Computed bills, collected payments and made change for guests.
  • Recommended top dining and entertainment options for guests in San Antonio and surrounding area.
  • Greeted and registered guests and issued keys.
  • Managed food delivery for 200+ guests for special events
  • Stocked service stations with items such as ice, napkins, and straws
  • Provided friendly and attentive service and exceptional hospitality.
  • Waited on multiple customers at the bar and throughout the bar area.
  • Received beverage orders from wait staff and delivered beverages to guests.
  • Carefully followed safety and sanitation policies handling food and beverages.
  • Set up glassware and liquor prior to events.
  • Ensured liquor was secured at the end of shifts.
  • Upheld strict cash handling procedures.
  • Refused service to intoxicated guests.
  • Verified that guests at the bar were of legal age.
  • Prepared hot and cold beverages to the highest standard while providing guests with legendary customer service.
  • Set up bar for operation, obtained cash bank and stocked the service bar.

12/2006 to 03/2009
Server/Bartender Chili\'s City, ,
  • Consistently provided professional, friendly and engaging service.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Displayed enthusiasm and knowledge about the restaurant\'s menu and products.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Quickly recorded transactions in MICROS system to deliver prompt service.
  • Routinely cleaned work areas, glassware and silverware throughout each shift.
  • Immediately reported accidents, injuries or unsafe work conditions to manager.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Provided friendly and attentive service.
  • Waited on multiple customers at the bar and throughout the bar area.
  • Received beverage orders from wait staff and delivered beverages to guests.
  • Maintained full knowledge of beverage lists and promotions.
  • Carefully followed safety and sanitation policies handling food and beverages.
  • Verified that guests at the bar were of legal age.
  • Refused service to intoxicated guests.


Skills
  • Engaging personality
  • Attending multiple customers
  • Responsible alcohol service
  • Handling difficult customers
  • Clear and effective communication
  • Preparing garnishes
  • Changing beer kegs
  • Fast learner
  • Liquor, beer and wine knowledge
  • Able to bend, squat and reach
  • Micros POS
  • Aloha POS
  • Positive attitude
  • Relationship building
  • Product knowledge
  • Merchandizing understanding
  • Flexible schedule
  • Professional demeanor
  • Interpersonal skills
  • High energy
  • Multi-tasking strength
Education
Expected in Current
Associate of Science: Nutrition
San Antonio College - 1300 San Pedro Ave, San Antonio, TX
GPA:

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Resume Overview

School Attended

  • San Antonio College

Job Titles Held:

  • Brand Ambassador
  • Promotional Specialist
  • Server
  • Front Desk/V bar Bartender
  • Server/Bartender

Degrees

  • Associate of Science

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