Detail-oriented, service-seasoned Networking Administrator versed in Cisco infrastructure, Microsoft Systems, Microsoft Cloud, & Network Security. Bringing strong problem-solving abilities & team work ethic. Desiring to gain an entry-level position with room for growth & advancement.
Skills
Operations Design & Management
Reporting
Technical Support
Data Entry
Google Suite & MS Office
Familiar with the Agile methodology.
Skilled in public speaking and presentation.
Leadership
Team Management
Multidisciplinary collaboration
Cost reduction
Staff training and development
Project management experience
Experience
Networking Administration Student, 10/2020 to Current Live Nation Entertainment Inc – Pelham, AL,
On-track to receive CCNA, Microsoft AZ-900 Cloud, CompTIA Security+, & MD-100 & 101 Microsoft Desktop Admin Certifications by the end of the course in summer 2021.
Maintaining an A grade-point average.
Brand Ambassador, Digital Assistant, 11/2018 to 03/2020 Alight – IN, State,
Employed by Helen Agency, Promogo, Mirus, Encore & other organizations as a contracted jack-of-all trades with little to no supervision on & off-site.
Unsupervised event set up & execution.
Met sales targets, gathered data.
Devised data collection processes and procedures, including surveys, polls and questionnaires.
Received multiple offers of long-term full-time job opportunities directly from brands post-assignment.
Austin Operations Associate, 10/2017 to 11/2018 Sifted Co – City, STATE,
Pioneered the first Operations Management role in the company.
Managed a team of 30+ brand ambassadors & team leads.
Vetted, hired, & trained my team.
Reinforced the vision of the Sifted brand through continuous employee training.
Orchestrated daily operations, duties including: project management, data analysis, scheduling, maintained vendor & partner relationships, budgeting, event planning, reporting, etc.
Devised & implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
Improved profit margins by streamlining operations and workflow.
Assisted in the design and hiring process of a new leadership role in the company.
Leveraged Excel, Google Docs, & Slack to input & compile data gathered from customers & staff.
Handled all delegated tasks, including accidents on-site & equipment troubleshooting.
Worked closely with team members to deliver project requirements, develop solutions & meet deadlines.
Achieved cost-savings by developing operational procedures.
Collaborated with corporate leadership to discuss new growth opportunities.
Host, 05/2017 to 10/2017 Sifted Co – City, STATE,
Developed client and point of contact relationships; worked with Account Management to improve the client experience.
Assisted leadership in designing workflow and operations procedures for the Austin location.
Supervised customer activity to maintain service levels and support fellow coworkers.
Spearheaded a campaign to reduce Austin’s environmental impact with significant, measurable, budget-oriented results.
Customer Care Representative, 06/2016 to 11/2016 Godaddy Inc – City, STATE,
Multitasked between 5+ programs to build out customer information profiles.
Consulted with customers regarding small business online presence needs, email marketing, hosting options, & site security concerns.
Processed customer account changes, using GoDaddy's internal CRM.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques & positive customer support.
Devised incisive workarounds & resolutions for technical problems.
Researched, documented and escalated support cases when unable to resolve issues using available resources.
Certifications & Accomplishments
Microsoft Security Fundamentals Certified
Completed Project Management course at ITE Tech in Singapore in 2015.
Received two "Top in Sales" awards during employment with GoDaddy.
Received a "WowMe" award for accomplishments in customer service relations. Recognized by CEO Blake Irving during a company-wide monthly meeting.
Education
Associate: Business & Project Management, Expected in 2014 Cedar Rapids, Iowa, Kirkwood Community College - , GPA:
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