Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Detail-oriented, service-seasoned Networking Administrator versed in Cisco infrastructure, Microsoft Systems, Microsoft Cloud, & Network Security. Bringing strong problem-solving abilities & team work ethic. Desiring to gain an entry-level position with room for growth & advancement.

  • Operations Design & Management
  • Reporting
  • Technical Support
  • Data Entry
  • Google Suite & MS Office
  • Familiar with the Agile methodology.
  • Skilled in public speaking and presentation.
  • Leadership
  • Team Management
  • Multidisciplinary collaboration
  • Cost reduction
  • Staff training and development
  • Project management experience
Networking Administration Student, 10/2020 to Current
Live Nation Entertainment IncPelham, AL,
  • On-track to receive CCNA, Microsoft AZ-900 Cloud, CompTIA Security+, & MD-100 & 101 Microsoft Desktop Admin Certifications by the end of the course in summer 2021.
  • Maintaining an A grade-point average.
Brand Ambassador, Digital Assistant, 11/2018 to 03/2020
AlightIN, State,
  • Employed by Helen Agency, Promogo, Mirus, Encore & other organizations as a contracted jack-of-all trades with little to no supervision on & off-site.
  • Unsupervised event set up & execution.
  • Met sales targets, gathered data.
  • Devised data collection processes and procedures, including surveys, polls and questionnaires.
  • Received multiple offers of long-term full-time job opportunities directly from brands post-assignment.
Austin Operations Associate, 10/2017 to 11/2018
Sifted CoCity, STATE,
  • Pioneered the first Operations Management role in the company.
  • Managed a team of 30+ brand ambassadors & team leads.
  • Vetted, hired, & trained my team.
  • Reinforced the vision of the Sifted brand through continuous employee training.
  • Orchestrated daily operations, duties including: project management, data analysis, scheduling, maintained vendor & partner relationships, budgeting, event planning, reporting, etc.
  • Devised & implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
  • Improved profit margins by streamlining operations and workflow.
  • Assisted in the design and hiring process of a new leadership role in the company.
  • Leveraged Excel, Google Docs, & Slack to input & compile data gathered from customers & staff.
  • Handled all delegated tasks, including accidents on-site & equipment troubleshooting.
  • Worked closely with team members to deliver project requirements, develop solutions & meet deadlines.
  • Achieved cost-savings by developing operational procedures.
  • Collaborated with corporate leadership to discuss new growth opportunities.
Host, 05/2017 to 10/2017
Sifted CoCity, STATE,
  • Developed client and point of contact relationships; worked with Account Management to improve the client experience.
  • Assisted leadership in designing workflow and operations procedures for the Austin location.
  • Supervised customer activity to maintain service levels and support fellow coworkers.
  • Spearheaded a campaign to reduce Austin’s environmental impact with significant, measurable, budget-oriented results.
Customer Care Representative, 06/2016 to 11/2016
Godaddy IncCity, STATE,
  • Multitasked between 5+ programs to build out customer information profiles.
  • Consulted with customers regarding small business online presence needs, email marketing, hosting options, & site security concerns.
  • Processed customer account changes, using GoDaddy's internal CRM.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques & positive customer support.
  • Devised incisive workarounds & resolutions for technical problems.
  • Researched, documented and escalated support cases when unable to resolve issues using available resources.
Certifications & Accomplishments
  • Microsoft Security Fundamentals Certified
  • Completed Project Management course at ITE Tech in Singapore in 2015.
  • Received two "Top in Sales" awards during employment with GoDaddy.
  • Received a "WowMe" award for accomplishments in customer service relations. Recognized by CEO Blake Irving during a company-wide monthly meeting.
Associate: Business & Project Management, Expected in 2014
Cedar Rapids, Iowa, Kirkwood Community College - ,

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  • Cedar Rapids, Iowa, Kirkwood Community College

Job Titles Held:

  • Networking Administration Student
  • Brand Ambassador, Digital Assistant
  • Austin Operations Associate
  • Host
  • Customer Care Representative


  • Associate

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