Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Energetic and personable with over 20 years of exceptional customer care and service.
Provide a friendly, relaxing wine experience that informs and delights all different people.
Enthusiastic and knowledgeable about wine and love talking about all of the varietals, the nose, the palate, the food pairings and all other aspects of the wine tasting experience.
Innovative approach to wine and spirit tastings that builds relationships with customers, heightens brand awareness and explodes sales.
A blend of laughter, information, and delicious wines allows me to achieve amazing sales results.
Organization, and sanitation play a big role in my wine tasting experiences.
Familiar with planning events, and helping customers plan events with extensive care and knowledge.
Demonstrated exceptional service and selling skills.
Highly visible on the sales floor to customers and associates, especially during peak times.
Provided sales leadership by seeking out and helping to communicate daily and weekly sales goals.
Readily taught and inspired store customers and staff with wine knowledge.
In charge of weekly wine tasting events. (Set up, clean up), supervising the tasting personnel.
Primary point of contact for all customers needing assistance planning events(small or large).
Assisted in maintenance of the store to ensure cleanliness and organization at all times.
Maintain about 100 clients on a regular basis.
Superb verbal,writing,and listening skills.
Extensive knowledge of past and current hairstyles and trends.
Cut, color, and style clients' hair with precision and expertise.
Consistently receive positive performance reviews from guests.
Expert in time management.
Expanded client base yearly through direct referrals.
Use of computer programs and software to ensure organization, track records, sales and client formulas, and personal information.
Expressed appreciation and invited customers to return to the store.
Attended local, regional and national trade shows for product development training and marketing strategies.
Promptly responded to general inquiries and appointment making from clients via phone, text, e-mail.
Licensed Cosmetologist, State of Illinois-Current
Aveda product sales Certification
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