brand ambassador resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Established Brand Ambassador with 2 years of experience using brand management techniques to effectively market and sell products. Confidently speak to groups about services and products. Professional and upbeat when answering customer questions.
Skills
Relationship management
Directorship
Customer relations
Relationship building
Microsoft Office
Organization
Team management
Multitasking
Supervision
Work ethic
MS Office
Experience
Brand Ambassador, 01/2020 - Current Cava – Fayetteville, NC,
Promoted positive company image through superior customer service experiences.
Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
Built relationships and personalized future client development opportunities by collecting customer data.
Met and exceeded goals for high-volume personal sales through clientele development and product knowledge.
Organized and carried out promotional events, including setting up and tearing down event sites and interacting with customers.
Determined opportunities and maximized sales within specific market by staying current on industry trends.
Reinforced branding initiatives by coordinating presentations and creating marketing campaigns to maximize outreach.
Bolstered brand awareness by creating and executing marketing campaigns utilizing trade shows, round-tables and webinars.
Created positive and rewarding client experiences through warm and friendly customer interactions.
Collaborated with customer service team members to assist with product information and provide outstanding service.
Replenished product stock to maintain appropriate levels and meet expected sales demands.
Monitored sales activity and assessed customer satisfaction with purchases.
Drove marketing decisions using insights learned through up-to-date knowledge of product categories.
Advised clients on travel documentation and procurement options, minimizing travel stresses.
Coordinated transportation and tour logistics to surpass client expectations.
Processed tourist and business visas, complying with national and international guidelines.
Researched and targeted prospective customers to support business development objectives.
Delivered exceptional service level by listening to concerns and providing appropriate solutions.
Answered inbound sales calls and reached out to potential customers to answer questions and set appointments.
Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Handled travel arrangements for groups, couples, executives and special needs clients.
Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
Asked open-ended questions to best understand client needs and determine best travel offerings.
Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently.
Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
Cultivated Clairevalue-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
Researched and created memorable and exquisite travel itineraries for high-level clients, celebrities, politicians and business executives.
Communicated security issues and protocols to clients traveling to unstable countries or locations.
Promoted product branding initiatives, ensuring travel brochures and promotional literature are displayed prominently.
Sales and Marketing Manager, 02/2014 - 02/2017 Jea Senior Living – Peoria, IL,
Contributed expertise to build successful marketing strategies, including direct, partner and social media approaches.
Motivated and mentored employees to increase knowledge, skills and career potential within company.
Integrated communications campaigns to create awareness, develop pipeline and bring in new customers.
Facilitated improvement in sales outcomes by holding performance evaluations to assess team members' strengths and weaknesses and counsel on improvement strategies.
Directed branding, sales enablement and PR strategies to support implementation of comprehensive marketing strategies.
Defined marketing collateral and program strategies by working closely with product management teams.
Managed canvassing strategies to generate appointments for outside sales team.
Education and Training
GED: , Expected in 04/1991 - Warwick High School - Newport News, VA GPA: Status -
: Computer And Information Sciences, Expected in 06/1998 - Monroe College - The Bronx, NY GPA: Status -
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