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Brand Advisor Reserve Resume Example

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BRAND ADVISOR RESERVE
Professional Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 9+ years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Skills
  • Sales
  • Customer Complaint Resolution
  • Product Knowledge
  • Reservations and ticketing
  • Passenger assistance
  • Payment processing
  • Teamwork
  • Good listening skills
  • Flexible & Adaptable
  • Computer skills
  • Compassion
  • Inter-department collaboration
  • Personnel training and development
  • Team Leadership
  • Training and mentoring
  • Team Building
  • Customer-focused
  • Excellent time management skills
  • Complaint resolution
  • Microsoft Outlook, Word and Excel
  • Process improvement specialist
  • Effective problem solver
Work History
10/2017 to CurrentBrand Advisor ReserveCompany Name | City, State
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Monitored customer service operations to assess agent performance and provide feedback.
05/2011 to CurrentCustomer Service SpecialistCompany Name | City, State
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Educated customers on company systems, form completion, and access to services.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided information to customers regarding loyalty program and helped to open and activate new accounts.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Maintained customersatisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
01/2009 to 05/2011District ManagerCompany Name | City, State
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services.
  • Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
  • Maintained current contract files as prescribed by company contract policies and procedures.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Trained and motivated leasing staff during bi-monthly trainings.
  • Maintained sufficient number of units market-ready at all times.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Completed final move-out walk-throughs with tenants to identify any required repairs.
  • Maintained constant balance and accounting of property petty cash account.
Education
05/2003High School DiplomaJames Bowie High School, City
01/2011Associate of ArtsTarrant County College District, City, State
Expected in 09/2022Bachelor of Science | Elementary EducationGrand Canyon University, City, State
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Resume Overview

School Attended

  • James Bowie High School
  • Tarrant County College District
  • Grand Canyon University

Job Titles Held:

  • Brand Advisor Reserve
  • Customer Service Specialist
  • District Manager

Degrees

  • 05/2003 High School Diploma
    01/2011 Associate of Arts
    Expected in 09/2022 Bachelor of Science | Elementary Education

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