Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee offering excellent communication and good judgment. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Skills
Project planning
Spreadsheet management
Active Listening
First Aid/CPR
De-escalation Techniques
Building Customer Trust and Loyalty
Responding to Difficult Customers
Understanding Customer Needs
Time Management
Business Development
Excellent Communication
Work History
11/2021 to Current
Branch Team LeadNorthwest Federal Credit Union – Ashburn, VA,
Participating in selection process for future branch team member and leaders.
Resolved escalated customer and associate issues and counseled/ coached associates.
Oversaw business transactions and practices to comply with procedures and internal audit requirements.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Delegated tasks to support staff to organize and improve efficiency.
Supervised 13 team members and provided constructive feedback, resulting in higher morale and increased employee retention.
Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Established and updated work schedules to account for changing staff levels and expected workloads.
12/2018 to 11/2021
Sales AssociateChico's Fas, Inc. – Norcross, GA,
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Provided positive first impressions to welcome existing, new and potential customers.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Engaged with customers to effectively build lasting relationships.
Solved customer chClaireges by offering relevant products and services.
Increased sales by offering advice on purchases and promoting additional products.
Processed product returns and assisted customers with other selections.
Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Completed orders and organized product deliveries to meet customer timetables.
Loaded and unloaded merchandise using ladder, pallet jack, and forklift.
Marketed and sold full range of products and support services.
06/2016 to 10/2018
Customer Service AssociatePei Media – San Francisco, CA,
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Developed and actualized customer service initiatives to decrease wait times.
Maintained customer satisfaction with quick and professional handling of product returns.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Trained new personnel regarding company operations, policies and services.
Cross-trained and backed up other customer service managers.
Exhibited high energy and professionalism when dealing with clients and staff.
Managed timely and effective replacement of damaged or missing products.
Resolved returns issues over phone with multiple customers daily.
Investigated and resolved customer inquiries and complaints quickly.
Delivered prompt service to prioritize customer needs.
Educated customers about billing, payment processing and support policies and procedures.
Trained staff on operating procedures and company services.
06/2015 to 12/2015
Sales AssociateChico's Fas, Inc. – Northbrook, IL,
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Provided positive first impressions to welcome existing, new and potential customers.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Prepared merchandise for sales floor by pricing or tagging.
Increased sales by offering advice on purchases and promoting additional products.
Maintained customer satisfaction with quick and professional handling of product returns.
Processed product returns and assisted customers with other selections.
Tracked stock using company inventory management software.
Education
Expected in to to
No Degree: Nursing San Jacinto College District - Pasadena, TX GPA:
Expected in 06/2015 to to
High School Diploma: Deer Park High School - Deer Park, TX GPA:
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