Effective Front End Customer Service with 25-30 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.
Volunteered at St. John's Elementary School
Board Member for the Parent Teacher Group as a Vice President and Treasurer
Extended After School Care Aide
El Camino High School Volunteer
Participation and support in the SFO Full - Scale Terrorist Attack Exercise
SFO Terrorism Emergency Exercise
Employee of the Week - for San Mateo School District
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