branch manager vice president resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

  • Community relations
  • Employee motivation
  • Loss prevention
  • Resourcefulness
  • Creative thinking
  • Hiring and recruitment
  • Customer service-oriented
  • Persuasive communication style
  • Flexible
  • Critical thinking
  • Multitasking
01/2020 to Current
Branch Manager Vice President Bank Of The West City, STATE,
  • Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
  • Developed culture of success rewarding performance, productivity and sales results.
  • Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
  • Reduced bank losses by setting successful risk management policies.
01/2014 to 11/2019
HR Relations, Admin, HR Recruiter Capstone Pinto Valley Mine City, STATE,
  • Communicated duties, compensation, benefits and working conditions to all potential candidates, enabling better understanding of job expectations.
  • Brought in well-qualified, multifaced job candidates to fill open positions.
  • Contacted all job applicants to inform of application status.
  • Reviewed referral candidates and contacted qualified individuals to request applications.
  • Negotiated candidate salaries and prepared employment contracts.
  • Planned and executed recruitment events to bring in area candidates.
  • Organized applicant drug tests and obtained results.
  • Created and maintained strong alliances with local colleges and trade schools to establish trusted relationship and continuous funnel of applicants.
  • Performed professional and technical recruiting in areas of skilled trade, finance and IT.
  • Strengthened operational efficiencies and traceability by developing organizational systems for maintaining confidential employee records and reports.
  • Placed more than 25 candidates annually, including those seeking highly-targeted leadership positions.
  • Filled 10 positions that were vacant for over a years time.
  • Tracked personal and financial information of employees.
04/1998 to 01/2014
Payroll Clerk, Office Manager, Warranty Admin Horne Dodge Chrysler Jeep Nissan City, STATE,
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Efficiently handled any payroll discrepancies with employees.
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
  • Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
  • Onboarded new employees in time reporting and payroll systems.
  • Managed payroll for temporary, hourly, and salaried employees.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Processed rehires, transfers, terminations, garnishments and withholdings.
  • Established employee payroll files and updated existing files with new information.
  • Kept thorough records of service actions and customer information.
  • Stayed up to date on factory announcements and recalls.
  • Calculated accurate wages, including overtime, salary increases and bonuses.
  • Protected payroll operations and maintained employee confidence by keeping information private.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Organized claims paperwork and booked appointments with customers.
  • Identified, researched and resolved issues with hours worked.
  • Managed office inventory and placed new supply orders.
  • Received, filed and processed paperwork and documents for on-boarding employees.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Corrected payroll transactions by voiding checks and issuing stop payment orders.
  • Managed weekly payroll duties and submitted data to payroll contractor.
  • Reconciled deliverables, monitored schedules of open claims and collaborated with accounting staff to pursue payments.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Administered payroll for large staff weekly using ADP software.
  • Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies.
  • Changed employee tax status and withholding information as necessary.
  • Edited employee banking records when ACH changes warranted.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Supervised proper processing of garnishments, including child support and wage assignments.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
  • Classified, sorted and filed correspondence, articles, records and other documents to maintain organized filing system.
  • Verified available hours against listed amounts when calculating leave time.
  • Followed all IRS guidelines and state regulations when submitting payroll taxes.
  • Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
  • Prepared manual checks and initiated direct deposits for select employees.
  • Analyzed accounts to discover discrepancies and resolve all issues promptly.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Directed and oversaw office personnel activities.
  • Tracked and applied tax liens, child support and other types of wage garnishments to paychecks.
  • Managed logistics of incoming and outgoing components shipments.
  • Prepared reports by compiling summaries of earnings, taxes, deductions, leave, disability and nontaxable wages.
  • Determined payroll liabilities by calculating employee federal and state income, social security taxes and employer's social security, unemployment and workers compensation payments.
  • Compiled financial, accounting and auditing reports and tables for cash receipts, expenditures, accounts payable, receivables and profits and losses.
  • Supplied proper annual tax forms including W2, 1099s, and 1095s.
  • Improved accuracy of payroll journal entries by developing and implementing payroll reconciliation tool.
  • Constructed leave pay schedules, processed payroll garnishments and worked closely with human resources to pay out bonuses, severances, service awards and special payments.
  • Prepared purchase orders and expense reports.
  • Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
  • Increased employee satisfaction by signifcantly by accurately handling payroll help desk and answering questions regarding correct and accurate payroll time entry.
01/1990 to 04/1998
Cashier, Title Clerk, Warranty Clerk, Rental Car McSpadden Ford City, STATE,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Investigated and solved accuracy issues on titles, odometer readings, and power of attorney.
  • Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Collected purchase funds and verified confirmed lienholder payoff before processing title.
  • Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Inspected items for damage and obtained replacements for customers.
  • Received payments for products and issued receipts.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Explained vehicle warranties and extended service contracts to buyers and administered paperwork.
Education and Training
Expected in 05/1992
High School Diploma:
Globe High School - Globe, AZ
Expected in
Eastern Arizona College - Globe, AZ,

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Resume Overview

School Attended

  • Globe High School
  • Eastern Arizona College

Job Titles Held:

  • Branch Manager Vice President
  • HR Relations, Admin, HR Recruiter
  • Payroll Clerk, Office Manager, Warranty Admin
  • Cashier, Title Clerk, Warranty Clerk, Rental Car


  • High School Diploma
  • Some College (No Degree)

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