Strong interpersonal and communication skills with a demonstrated ability to develop and maintain sound business relationships. Proven ability to assume challenging roles, perform in highly visible positions, work under pressure to meet deadlines and produce strong sustainable results. Aggressive and energetic self-starter; effective working both independently and as a team member. Consistent success in surpassing productivity and performance objectives.
Responsible for the overall success of the branch team and serve as the face of Wells Fargo in the community, lead with ethics, integrity and embrace diversity.
Effectively demonstrate all aspects of the Wells Fargo Customer Experience Culture, including the Customer Experience Road map process.
In-depth knowledge about products and systems, model behaviors, coach the team to success, and use initiative and good judgment to manage the branch's budget and lead to achieve projected results.
Support the Service Manager by observing, coach, and provide feed backs.
Currently in charge of hiring, coaching, training, and developing all branch team members to achieve consistently high performance objectives.
Take a balanced approach by minding the branch compliance requirements, effectively scheduling the branch team, coaching and developing all team members, consistently addressing team/performance issues, and holding team members accountable for the delivery of exceptional customer service, sales expectations, and operational integrity.
Proactively initiated, developed, and managed long-term, profitable relationships by managing existing client relationships to identify future needs and proactively address them.
Profiled prospects and clients to identify additional financial needs and refer to appropriate financial partners.
Delivered superior quality service in person or by phone such that client needs are met on a consistent, positive basis
Proactively and reactively contacted clients and prospects daily by phone or in person to identify additional client financial needs and strengthen client relationships.
Supported team sales process by acting upon or referring identified client needs to other lines of business, including but not limited to, retail loan, mortgage, investments, private banking, insurance, small business, merchant services, and other areas.
Participate in team sales efforts such as team call nights, sales meetings, and debriefs and employed BB&T supported sales techniques and processes whenever possible to better serve the client and branch team.
Established customer service guidelines in the Administrative Operation Store. Achieved annual sales goals and quotas based on volume, gross margin, payroll, shortage, and expenses, ranking in the top 10% percentile of historical sales volume.
Significantly reduced store management turnover from 13% to 2% through accurately and effectively hiring, training, and motivating competent employees.
Successfully utilized turnaround management abilities to transform least profitable store to most profitable store over a short time period.
Monitored the productivity of the outbound sales department. Manage and supervise a team of 28 people or more and coordinated the daily operational objectives of performing store functions in an efficient timely manner while meeting quality performance standards.
Supervised sales and daily operations within the store to ensure efficiency and productivity and clearly communicated duties and responsibilities to staff members.
Developed, retained, and provided a positive role model by maintaining current and complete knowledge of all company policies, operations, procedures, and services.
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