I am a dynamic and reliable Branch Manager with solid leadership skills built on 10 years of retail banking, customer service and relationship building experience. I motivate my team to exceed sales goals through consistent high standards of customer service and follow through on commitments. I am enthusiastic about building relationships with customers by helping them achieve their financial goals through pairing their needs with bank products.
Coursera: Introduction to Operations Management, University of Pennsylvania Wharton School of Business, online course
Coursera: A Crash Course in Data Science, Johns Hopkins University, online course
Seminars & Employer sponsored training: High Performance Leadership, Performance Management, Coaching, Diversity in the Work Force, Maintaining a Positive Workplace Environment, Conflict Resolution, High Impact Sales in addition to multiple sales and computer program trainings.
Ithaca Youth Bureau Advisory Board Member.
Audit reporting, Banking, Coaching, Commercial Lending, Conflict resolution, Customer satisfaction, Human Resources, Leadership, Marketing, Consumer Lending, HELOC processing, Mortgage lending, Operations Management, Time cards, Performance Management, Processes improvement, recruiting, relationship building, sales, underwriting, Partner referrals
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