Manager with 12 years of background in customer service, finance, leadership and branch management. Vast knowledge of finance, regulatory requirements and general bank operations. Enthusiastic and energetic in leading staff to exceed sales goals, while delivering excellent customer service. A dedicated team player experienced in overseeing operations of individual and multi-unit facilities, developing successful programs to improve profitability. Diligent and driven individual who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills.
BBA:Banking2015Strayer University, Charlotte, NC
High School Diploma:College Preparatory1999Holly Hill Roberts High School, Holly Hill, SC
BB&T, Steele CreekCharlotte, NCBranch Banking Coordinator04/2013 to Current
Supervise and participate in daily operational functions of the branch's Teller area
Ensure timely and efficient completion of client transactions
Proactively manage the daily sales/quality referral process
Assist HR with recruiting, interviewing, and selecting oncoming associates
Research Out of Balance Transactions/Daily Reports/Completed corrections in a timely manner, with daily Vault Operations/Cash Master
Assist with Risk Management practices while being responsible for staffing and scheduling of branch
Complete Staff Development/Performance Reviews/Salary Administration Ensure operating procedures are followed as outlined in the Branch Operational Manual (BOM).
Embassy Suites, South TryonCharlotte, NCGuest Service Agent04/2012 to 06/2015
Greets, registers, and assigns rooms to guests, while maintaining
confidential information as it relates to guest records.
Promptly and effectively deals with guest requests and complaints.
Answers and routes calls as appropriate; takes guest messages with
Responsible for cash drawer contents, transactions during shift, and
night drops as necessary.
Maintains accurate records including cash flows, registration cards,
reservation cards, and property walks.
Answers inquiries pertaining to hotel services, registration of
guests, and travel directions.
experience OnQ Software.
Wells FargoRock Hill, SCService Manager II07/2007 to 02/2012
Ensure policies, procedures and security guidelines are followed Educate customers on products, services and alternative solutions.
Maintained compliance of vault, deposit logs, & risk mitigation Conducted on the spot coaching to ensure tellers convey quality customer service.
Exhibited effective leadership skills in motivating teams to meet company goals.
Assisted in Hiring, Terminating, Training Created/Maintained/Delivered Performance Evaluations of Employees Performed initial Audits/Reports randomly on a monthly basis.
Hampton InnSantee, SCManager/Auditor02/2004 to 06/2007
Processed guest payments for room charges, food and beverage charges and phone charges.
Greeted and registered guests and issued room keys.
Delivered requested items to guests' rooms.
Processed credit card transactions during the checkout process.
Supervised front desk staff.
Monitored the appearance and performance of the front desk staff.
Fostered strong working relationships with all hotel departments.
Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
Recorded guest comments or complaints, referring customers to managers as necessary.
Directed personnel, training and labor relations activities.
Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.