Seeking to provide top-quality support to ensure a competitive advantage in the global marketplace.
Recognized for playing an instrumental role in exceeding company expectations for turn around time during 4th quarter at 95% in 4 days. Achieved a strong relationship with agents/sales of company partners in exceeding groups expectation of service, and increased sales relations.
BPO Team Leader02/2015 to 02/2017Allied Benefit SystemsChicago, IL
Managed and motivate BPO Onboarding Team to meet team goals
Auditor of documentation and group implementation.
Interact with PPO Network management, clients, agents and sales
Executed and met project deadlines
Strong sense of urgency; able to resolve escalated issues immediately.
Developed and executed implementation workflow/processes.
Maintain 95% within 4 days TAT for implementation of groups, 5% above agreement with client.
Manage over 3000 clients and brokers.
BPO Implementation Specialist05/2013 to 02/2015Allied Benefit SystemsChicago, IL
Infrastructure for O drive and folders.
Developed a more efficient system for emails/BPO Workflow and manual
Enhanced and improved maintenance of agent/group information with DW (Data Warehouse program)
Assistant to Account management team and VP of Administration.
Re-pricing Coordinator06/2009 to 06/2013Allied Benefit SystemsChicago, IL
Re-pricing of HCFA and UB's claims. Developed relationships with PPO network management vendors: Select Health Partners, Encore, Multiplan, Medicare, DHS and Aetna claims.
Correspond with Examiners regarding status of RRT referrals.
Solely responsible for all Aetna claims, 30,000 lives. Implemented workflow and first manual of Aetna process.
Improved and decreased errors with auditing process
Verification of Provider/Facility PPO status.
Administrative Assistant/HR Assistant04/2004 to 04/2009Employment AgenciesChicago, IL
EZ-Movers - Long Distance Dispatcher Assistant.
Long Distance scheduling of drivers/trucks.
Administrative paperwork for pickup and delivery.
Data entry of information of customers.
Spreadsheet upkeep of scheduled deliveries.
Interact with customers and drivers in regards to pickups/deliveries and/or payments.
Rainbow Hospice - Receptionist.
Front desk duties.
Incoming and outgoing faxes.
Assist PCM, Clinical secretary, RN, Social workers.
Handle all incoming calls, to both main office and ARK location.
Process all faxes accordingly.
Keep accurate track of overnight calls, and team faxes.
General Administrative duties.
Data entry of all purchase orders, using scanning system, batch invoices and close file.
Administrative Assistant II/HR Coordinator08/2002 to 01/2004CNA InsuranceChicago, IL
Assist management in coordination of organizational administration activities (performance review, cost center updates, customer issues) and within scope of authority, resolve problems and issues independently and proactively.
Responsible for the daily operations of the field office, assuring employees were up to date with pertinent information; work closely with the Office of Building in any issues.
Prepare and process, submit reports, timekeeping and other payroll and business operations processes; train staff or management on timekeeping and other administrative processes.
Expense reports submission.
Review; approve all invoices/billing for process.
Submission of checks for payments.
Utilize SAP program.
Assist management in special projects.
Attend meetings, seminars and record notes or provide information when needed.
Schedule and coordinate meetings, conferences, travel arrangements and maintain group or manager's business calendar.
Manage the process of on-board additions/transfers to staff to assist the manger in ensuring a smooth transition.
Responsible for the day to day coordination and routine administration with LAN activities for field office.
Interface with internal and external contacts regarding business unit administration issues and concerns.
Demonstrate the ability to organize and balance the responsibilities of budget control (travel, supplies, invoice processing).
Excellent interpersonal skills, with the ability to interact with internal/external business partners and staff at all levels.
Excellent organizational skills to prioritize and coordinate multiple tasks.
Producers License: Life and Health2013KaplanChicago, IL
B.A: Business Administration2018Kaplan UniversityChicago, IL
Associate of Science: Business Administration1992Northwestern Business CollegeChicago, ILBusiness Administration
Pastoral Counseling2014New Hope Counseling SchoolChicago, IL
B.A. (nonaccrediated): Ministry and Biblical Studies2014International School of MinistryChicago, IL
Administrative duties: Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Letters and Memos, , Multi-Task Management, Organizational Skills, Prioritization, Scheduling, Service Orientation, Telephone Skills, Time Management, Travel Arrangements, Type 85 WPM, Typing, Vendor Management, Documentation auditor. Hospice Assistant, Human Resources assistant. Invoice processing, Order entry, Re-pricing of claims, Receptionist, Recruiting and trainer. People skills: great enthusiastic people person, advanced problem-solving, great organizational skills. Computer skills: MS Office, Data entry, RIMS, SAP, Outlook, Data Warehouse Maintenance, Provider Maintenance Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word.
Producers License : Life and Health 2013 B.A : Business Administration 2018 Associate of Science : Business Administration 1992 Pastoral Counseling 2014 B.A. (nonaccrediated) : Ministry and Biblical Studies 2014
Create a job alert for [job role title] at [location].