Highly competitive, accomplished and entrepreneurial retail director with comprehensive experience in luxury watches, leather goods, apparel, footwear, accessories, as well as tabletop and home furnishings. Creative and bottom-line oriented, with a record of identifying emerging fashion trends, running profitable businesses, and servicing clients with an emphasis on repeat business. Responsible for successfully and strategically aligning team performance with company vision for annual product and sales goals. Sales-driven leader who creates a synergistic team with a high degree of enthusiasm for products and brands. Exceptional leadership, organizational, sales, strategic planning, interpersonal, communication and customer service skills. Consummate staff trainer and motivator, with ability to work as both a team leader and team member.
Responsible for all sales and operational aspects of the business, with specific focus on enhancing the customer service, team productivity and creating a luxury platform to promote the brand's history, heritage and values. * Achieved #1 sales in worldwide ranking for 2013. * Strategize and optimize inventory selection to generate growth and brand recognition, notably by promoting the core collection. * Understand and promote SAV, spare parts and client care. * Help implement and streamline operational, finance and retail processes and procedures. * Participate in training new members by creating and contributing to new training tools for the company. * Serve as liason with marketing department to plan and coordinate boutique and outselling events, with a focus on complicated timepieces, golf tournaments and contemporary art events. * Achieve excellent audit and internal control results. * Contribute to New Hire Orientation program and Monthly Employee Review Touch Base processes used by Human Resources Department for all retail employees.
Responsible for all aspects of the leased corner including sales goals, inventory, scheduling, payroll, recruiting, training, clienteling, customer service, audits, and P&L budget. Emphasized the Dior luxury, service, and overall business culture to both sales associates and a discriminating customer base. * Grew the business by 43% in 2011. * Exceeded plan by 27% in 2011 with projections of 34% over plan for 2012. * Recruited, trained and developed sales associates into the top #3 and #4 performers in North America, each generating over $1 million in 2011, with projected to double sales to over $2 million. * Elevated the boutique ranking to #2 in North America and ranked in the top 30 of Dior boutiques worldwide. * Achieved inventory shrinkage level of zero. * Worked closely with merchandising and visual teams to achieve the ideal product mix and presentation to maximize brand visibility. Generated $9,000 per square foot - four times the North American average. * Elected as mentor for first North America Trainee Manager. * Implemented a successful leased operations business model, establishing uniform and efficient operational standards. * Coordinated seasonal product training seminars for Saks associates and Saks Fifth Avenue Club, increasing inter-sell penetration from 7% to 22%. * Created and executed market strategies consistent with the evolution of the Dior brand image and standards through events, community outreach and augmented customer service. * Launched and implemented clienteling program aimed at retaining loyal clients and expanding client base through customer service and strategic approach opportunities.
Created a concept store with a unique lifestyle brand image, capturing a niche market for contemporary urban and resort wear. Launched Piada in 2003, directing all aspects including store planning, fixturing, buying, merchandising, advertising and public relations. Opened Shu-Fleur in 2008, doubling the square footage and focusing on contemporary footwear brands. Full P&L responsibility for both stores simultaneously for one year before merging them under the same roof, creating a destination shopping experience for fashion apparel, shoes and accessories. * Achieved profitability for Piada in less than one year with a fast-moving inventory. Consistently grew sales volume at least 20% a year. * Created relationships with well known contemporary brands such as Diane von Furstenberg, Catherine Malandrino, 7 For All Mankind, Citizens of Humanity, Sam Edelman, Charles David, Dolce Vita, as well as emerging designers. * Purchased apparel on buying trips in New York and Miami. Expanded trend research and buying into Europe, Las Vegas and the Caribbean. * Hired and trained sales staff in product knowledge and clienteling skills. Developed loyal customer base from start-up. * Developed advertising campaigns in local publications and through direct mail. Conceptualized and orchestrated special events and fashion shows to increase customer interest. Cultivated strong relationships with the press. * Following the store mergers, coordinated apparel, footwear and accessories, providing customers with a one-stop shopping venue and increasing shoe sales volume by 20%. * Sold business in 2010 and relocated to New York City. 917.399.5003 firstname.lastname@example.org
* Accountable for buying, merchandising, sales, client relationships and special events for a new concept store in luxury home furnishings, incorporating tabletop and furniture department, home goods and bridal registry. * Coordinated the introduction of new lines and designers through special events, advertising and marketing.
* Responsible for all retail operations for franchise including launch of new store, buying, selling, merchandising, accounting, payroll, advertising, marketing and brand development. * Served as liaison between San Juan and franchise headquarter office in Paris.
UNIVERSITY OF HARTFORD, Barney School of Business M.B.A., 1993 Overseas program in Paris
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