· Client-focused Sales Representative with 3+ years of
providing solutions to customers. Solid understanding with
costumer service area. Areas of expertise include.
· Adaptability and responsiveness
· Communicates effectively
· Listening skills
· Service oriented
· Reading comprehension.
· Answering Ongoing and incoming calls daily.
Knowledgeable of word, Excel, and outlook.
03/2016 to Current
Bottle Service Manager1015 Folsom Night Club － San Francisco, CAArrived on time and ready to work in proper attire, clocked in and stay alert during pre-shift meetings.Responded to reservation inquiries ASAP (preferably within one hour during regular daytime hours) but must be within 12 hours maximum.Hire, Train, Manage and Schedule bottle service staff (Busser, Server, Hostess positions).Inventory reporting, tracking, controls and loss prevention.Emphasize our rules for entry to guests and screen them for information relevant to entry and alert Security of these details and consult them prior to processing to discuss eligibility for entry.Working with media to update 1015 and PURA bottle service social media platforms.Marketing to new customers and following up with past clientele.Creating promotions to boost bottle service business.Maximizing perceived value to our guests through excellent customer service.Worked front desk during all events processing reservations with Hostess assistance.Take all cash and credit card payments directly and keep them safe and organized in envelopes.Checked on all tables during down time between reservations to ensure we are giving the highest quality customer service possible. Had to work weekends, holidays, and weekends.
05/2015 to 08/2016
Sephora Makeup ArtistSephora － San Francisco, caBeauty consultant,Makeup artist,Translator,and Trained new cashiers. Also, Answered calls/Personal shopper
02/2013 to 03/2015
Sales ManagerEscama Studio － San Francisco, CA
Answered incoming calls, Kept and up to date agenda,
collected signatures, and sent e-mails
Organized meetings,weekly check ins, and conference calls
to Brazil. Translator-Portuguese to English
Inventory organizer, created invoices/returns, made international shipments, and Managed Sales. Made 36 to 50 sale calls a day. Knowledgable with quickbooks software. Checked in with sales representatives, attended trade shows, and personal assistant.
09/2015 to 03/2016
Bottle ServiceRuby Skye － San Francisco, CA
Checked in guests, Organized table reservation, Made cocktails, and upsold bottles. Facilitated Corporate events and Trained new employees.
City College Of San Francisco
Portuguese/Spanish Well spoken and courteous written and verbal communications.Understanding of basic math, payment processing, spreadsheets and use of formulas.Ability to use email programs, google docs, and social media platforms proficiently.Exemplary customer service and positive attitude.Ability to handle customer complaints and offer solutions to issues that may arise.Creative and proactive in regards to sales, promotions, and customer outreach.Inventory, Marketing, meetings, Excel, outlook, word, organizer, Quickbooks, Sales, and a team player.