10/2015 to 02/2016Bottle GirlClub FATE － Hallandale, FLDelivered bottles within established timeframes. Collected cash and/or credit cards to process. Familiarized with bottles on sale at certain times. Worked together with barracks and bartender. Established a communication with guest to confirm loyalty. Served each party with a pleasant attitude. Maintained an neat personal appearance. Cleaned up designated section after hours. Ensured that alcohol was consumed in designated areas. Stopped service to any adult furnishing alcohol beverages to a minor. Mastered checking of ID's. Mastered checking of fake bills. Open and closed tabs if necessary.
04/2015 to CurrentWaitress/BartenderSeminole Classic Casino － Hollywood, FLMaintained full knowledge of bar and menu items and made recommendations. Delivered quality beverage service to guest in a responsible manner. Maintained familiarity with the latest in mixology, bar equipment and sanitation procedures. Prepared mixed drinks; poured wine, beer and nonalcoholic beverages. Prepared coffee and espresso drinks. Broke down bar after events and returned leftover liquor, glassware and banquet carts. Collected money and made change. Processed cash, credit card and voucher payments. Stopped service to any adult furnishing alcoholic beverages to a minor. Maintained bar stocks, replenishing daily as necessary. Performed closing duties including cleaning, sanitizing and replenishing. Cleaned and filled ice bins. Maintained a neat personal appearance. Served each guest with a sincere, positive, pleasant and enthusiastic attitude. Made engaging connections with guests to create loyalty.
04/2013 to 09/2013Sales AssociateTillys － Davie, FLMet incoming customers and provided immediate assistance. Retrieved alternate items and sizes on request. Listened to customer needs and preferences to provide accurate advice. Completed purchases with cash, credit and debit payment methods. Trained all new sales employees on effective techniques. Increased purchase totals by recommending additional items. Reviewed purchases for fraudulent activities. Worked flexible schedule to accommodate changing customer levels. Organized items in visually appealing manner. Answered incoming telephone calls with professional and knowledgeable responses. Set aside on-hold reservations. Created attractive displays. Developed and executed sales promotions. Maintained up-to-date knowledge of customer buying habits. Awarded top sales in various occasions. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions. Verified that all merchandising standards were maintained on a daily basis. Counted in all inventory during closing shift to prevent anything from missing.
10/2012 to 04/2015Cashier/Customer ServicePublix － Davie, FLAssessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Bagged merchandise by following standard procedures. Organized register supplies. Worked with customer service to resolve issues. Rotated stock to maintain freshness. Updated register logs. Weighed food to determine correct pricing. Operated cash register with proficiency. Maintained gift certificate documentation. Provided professional and courteous service at all times. Worked overtime shifts during busy periods. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Organized weekly sales reports for the sales department to track product success. Trained 4 new employees quarterly. Cross-trained and provided back-up for other customer service representatives when needed.Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning. Prepared and sold broad range of customized merchandise to individuals and commercial accounts. Expressed appreciation and invited customers to return to the store. Managed quality communication, customer support and product representation for each client. Worked under strict deadlines and responded to service requests and emergency call-outs. Served as the company's only bilingual Spanish/English customer service representative. Assisted customers with store and product complaints. Maintained adequate cash supply in cash drawers in multiple checkout stations. Assisted customers in finding out-of-stock items. Processed merchandise returns and exchanges.
2014High School DiplomaHollywood Hills High School － Hollywood, FL, United StatesRecipient of Bright Futures Scholarship. Student government representative. Bartending certification from ABC Bartending Schools.
Associate of Arts: Occupational TherapyBroward College － Davie, FL, United StatesCoursework in Child Development and Education. Microsoft PowerPoint Certification. Microsoft Office Applications Certification. Lab hours at hospitals and rehab centers.
