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Bookkeeping and payroll Resume Example

Resume Score: 90%

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BOOKKEEPING AND PAYROLL
Summary
Dedicated and focused professional who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Skills
  • Microsoft Office proficiency
  • Meticulous attention to detail
  • Results-oriented
  • Organized
  • Critical thinker
  • Strong problem solver
  • Schedule management
  • Self-starter
  • Strong interpersonal skills
  • Creative
Accomplishments
Promoted to customer service manager after 2 months of employment.
Increased office organization by developing more efficient filing system and customer database protocols.
Won “Employee of the Month” in 2002, after only being employed for 6 weeks.
Acted as the team's "go-to" person for challenging calls and as the primary mentor for new employees.
Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.
Led a GED program with a 91% success rate.



Experience
Bookkeeping and payroll, 03/2015 to Current James Veals － Lake City, FL
  • Maintained accounts receivable documentation electronically and on paper.
  • Processed bank reconciliations and financial reports to verify practice of proper due diligence.
  • Increased efficiency and alleviated work loads by creating a new Excel financial recording system.
  • Analyzed cost control and provided timely financial information to support corporate goals.
Customer Service and Patient Services, 02/2014 to 12/2014 Alorica － Palatka, FL
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Developed effective relationships with all call center departments through clear communication.
  • Formulated and enforced Service Center policies, procedures and quality assurance measures.
  • Provided cross training to 120 staff members.
  • Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
  • Properly directed inbound calls in phone queues to improve call flow.
  • Managed floor support for all agents.
  • HIPAA Certified.
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Graphic Design and Print Layout, 03/2008 to 06/2008 Bradford County Telegraph － Starke, FL
  • Designed unique print materials, including advertisements, brochures and logo designs.
  • Contributed ideas during strategic and conceptual brainstorming sessions.
  • Developed creative graphics that simplified complex messages.
  • Determined styles, size and arrangement of illustrations and graphics.
  • Prepared all materials for print.
  • Examined printed copy for correct ink density, position on paper and registration.
  • Maintained accounts receivable documentation electronically and on paper.
  • Processed subscription orders, online transfers and payments.
  • Handled incoming and outgoing correspondence, including mail, email and faxes.
  • Screened telephone calls and inquiries and directed them as appropriate.
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Juvenile Correctional Officer, 10/2007 to 02/2008 Union Juvenile Residential Facility － Raiford, FL
  • Assisted in restraining violent and unruly juveniles.
  • Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public.
  • Monitored juvenile behavior to prevent crime, escape attempts and other dangerous activities.
  • Safely transported juveniles to and from classes and groups.
  • Conducted internal security checks and distributed and made meals.
  • Continually monitored dormitories for inappropriate activity.
  • Counseled juveniles on day-to-day reality oriented problems.
  • Supervised juveniles during meals, visits, recreation, telephone calls and shower time.
  • Signed in all visitors and completed appropriate visitation log forms.
  • Informed juveniles and visitors of rules, safety and security procedures and responsibilities.
  • Maintained communications with all other areas of the facility at all times.
  • Maintained daily logs of shift activity.
  • Maintained correct physical head count at all times.
Correctional Officer, 10/2003 to 12/2006 Florida Department of Corrections － Raiford, FL
  • Assisted in restraining violent and unruly inmates.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public.
  • Safely transported inmates to and from work sites.
  • Maintained records and logs of man hours, materials and equipment used.
  • Conducted internal security checks.
  • Continually monitored dormitories for inappropriate activity.
  • Supervised the meal distribution and observed inmates during meals.
  • Verified warrants, conducted searches and fingerprinted inmates.
  • Conducted pre-trip and post-trip equipment inspections of transport vehicles and equipment.
  • Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
  • Apprehended escapees safely while following proper techniques.
  • Wrote daily reports that included recommendations for further treatment strategies and diagnostic efforts.
  • Supervised inmates during meals, visits, recreation, telephone calls and shower time.
  • Signed in all visitors and completed appropriate visitation log forms.
  • Received property from incoming and outgoing inmates, provided receipts and inspected items for contraband.
  • Routinely reviewed housing assignments and reassigned inmates when needed.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Maintained communications with all other areas of the facility at all times.
  • Enforced resident behavior management system and wrote incident reports for infractions.
  • Maintained correct physical head
  • Attended regular trainings and maintained appropriate certifications.
Education and Training
Corrections, 2004 Florida Gateway College ( Formerly Lake City Community College) － Lake City, FL
Law Enforcement and Justice Administration coursework
Coursework in Probation and Parole and Civil Law
Firearms Certification
NRA Range Safety Officer Certification
Defensive Tactics Certification
CPR and First Responder Certification

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GED: General studies, 2001 Union County High － Lake Butler , FL
Volunteer Work
Phoenix House
      June - August 2015
  • Youth education such as tutoring, SAT prep, college counseling
  • Family day events such as barbeques and games
  • Arts activities such as photography, music therapy, choir workshops, spoken word, creative writing, poetry
  • Speaking on my experience from the loss of my son and husband to drug abuse and overdose, as well as the importance of education and prevention.​



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Resume Overview

Companies Worked For:

  • James Veals
  • Alorica
  • Bradford County Telegraph
  • Union Juvenile Residential Facility
  • Florida Department of Corrections

School Attended

  • Florida Gateway College ( Formerly Lake City Community College)
  • Union County High

Job Titles Held:

  • Bookkeeping and payroll
  • Customer Service and Patient Services
  • Graphic Design and Print Layout
  • Juvenile Correctional Officer
  • Correctional Officer

Degrees

  • Corrections , 2004
    GED : General studies , 2001

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