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boh service expo resume example with 16 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the restaurant industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers and co workers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, growing business, and having fun while doing it.

Skills
  • Work Area Inspections
  • Food Preparing, Plating and Presentation
  • Worker Training
  • Staff Motivation and Discipline
  • Ingredient Stocking
  • Special Event Cooking
  • Task Prioritization
  • Kitchen Staff Management
  • Back of House Operations
  • Supply Ordering and Procurement
  • Server Communication
  • Sanitizing Protocols
  • Orientation and Onboarding
  • Ingredient Weighing and Measuring
  • Food Allergen Safety
  • Inventory Management
  • Menu Item Memorization
  • Kitchen Sanitization
  • Kitchen Station Setup
  • Food Preparation
  • Food Safety Standards
  • Production Reporting
  • Safety Training
  • Organization and Prioritization
  • Performance Motivation
  • Production and Time Sequencing
  • Food Portion Specification
  • Professional Attitude
  • Work Station Assignments
  • Sauces Mixing
  • Sanitation Standards Compliance
  • Team Coordination
  • Restaurant Operation
  • Health Inspections
  • Attention to Detail
  • Ingredient Preparation
  • Work Schedule Creation
  • Service Training
  • Time Management
  • Timesheet Organization
  • Recipe Adherence
  • Equipment Cleaning and Maintenance
  • Labor and Food Cost Control
  • Integrity and Dependability
Work History
07/2015 to Current BOH SERVICE EXPO Chuy's Tex-Mex (El Paso) | City, STATE,
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Proficient in all Daily BOH stations..
  • Recommended products to customers, thoroughly explaining details.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prepared food items such as meats, poultry and fish for frying purposes.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Grilled meats and seafood to customer specifications.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Opened 4 new stores for the company across the nation as a Red Shirt Cooperate Trainer.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
01/2009 to 07/2015 Key Employee / Shift Leader. Pei Wei Asian Kitchen | City, STATE,
  • Opened and closed store 6 days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Completed store opening and closing procedures.
  • Trained and mentored new employees.
  • Counted out cash drawers and balanced totals.
  • 6 years seasoned wok cook
  • Mastered all Daily BOH prep and cleaning.
  • Opened 6 new stores for the company as a cooperate trainer.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Oversaw team of 30 employees.
  • Rotated stock according to dates and protocols.
07/2006 to 12/2008 BOH Team Leader Chuy's Tex-Mex (Arbour Trails) | City, STATE,
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Implemented new working processes to deliver multiple improvements.
  • Cross-trained and provided back up for customer service managers.
  • Worked under Doug Crawford.
  • Mastered all Daily BOH duties.
Education
Expected in 05/2004 to to Associates | Culinary Arts El Paso Community College, El Paso, TX GPA:
Expected in 05/2002 to to Diploma | General Studies Eastwood High School, El Paso, TX GPA:
Languages
English :
Native or Bilingual
Negotiated:
Spanish :
Native or Bilingual
Negotiated:

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Resume Overview

School Attended

  • El Paso Community College
  • Eastwood High School

Job Titles Held:

  • BOH SERVICE EXPO
  • Key Employee / Shift Leader.
  • BOH Team Leader

Degrees

  • Associates
  • Diploma

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