bodily injury attorney rep adjuster resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Extensive background in claims management services, negotiation, and business management. Outstanding presentation and leadership skills; able to manage team in absence of Management. Expertise in organization and analysis; adept at multi-tasking. Licensed to adjust claims in several states including; MI, FL, GA, for all lines.

  • Relationship Building
  • Property Owner Representation
  • Claims Evaluation
  • Claims Processing
  • Property Damage Assessment
  • Critical Thinking
  • Regulatory Compliance
  • Legal Documentation and Reporting
  • Complex Problem Solving
  • Coverage Assessment
  • Title Examination
  • Settlement Negotiations
  • Conflict Resolution
  • File and Record Management
  • Decision Making
  • Fraudulent Claims Investigation
  • Information Confidentiality
  • Public Speaking
  • Report and Records Review
  • Litigation Management
  • Sourcing and Compiling Information
  • Computer Skills
  • Expense Control
  • Coaching and Mentoring
  • Staff Management
  • Reserves Adjustment
  • MS Office
  • Team Training
  • Risk Assessment Software
  • Calm Under Pressure
  • CGI-AMS BureauLink Enterprise
  • Payment Processing
  • Team Leadership
  • Reserves Recommendations
  • Accident Investigations
  • Settlement Determinations
  • Documentation Review
  • Coverage Assessments
  • Client Interviewing
  • Claim Form Analysis
  • Active Listening
  • Complex Mathematics
  • Evidence Collection and Preservation
  • Insurance Fraud
  • Liability Determination
  • Verbal and Written Communication
  • Case Presentation
  • Trend Evaluations
  • Fraud Patterns
  • Training & Development
  • Reliable & Trustworthy
  • First Aid/CPR
  • People Skills
  • Team Management
  • Flexible Schedule
Bodily Injury Attorney Rep Adjuster, 08/2018 to Current
Hippo InsurancePalo Alto, CA,
  • I manage, handle and process approximately 200 complex multi-state bodily injury, uninsured and underinsured motorist, and property damage claims which entail inspecting motor vehicles involved in motor vehicle accidents, and Inspecting damage to property as a result of motor vehicle accident, included but not limited too: trailers, homes, commercial property, etc
  • Conduct thorough investigations gathering information to determine exposure and liability to proportionate appropriate negligence
  • Analyze accident and/or incident to determine if the alleged injury could be caused by the accident and/or incident
  • Review medical records to ensure the treatment received was appropriate for the injury Monitor reserve to assure the reserve is appropriate for the exposure Ensure customer service for our insured and potential insured Assist colleagues with Facts training I review est
  • For damages to property as a result to ensure the estimate is within the company guidelines and rates to ensure the estimate is in compliance with state statutes, regulatory compliance guidelines and automobile tort laws
  • Negotiate and resolve claims using fair claims settlement practices
  • Due to the complexity of some claims may also use legal dispute resolution options
  • Identify and address subrogation by placing parties on notice of right to recovery in a timely manner handling recoveries to completion
  • Mange and resolve claims promptly in compliance with the time compliance regulatory guidelines required by each state.
Litigation Adjuster, 08/2017 to 08/2018
Addus Homecare CorporationAnderson, IN,
  • Upon receipt of a new assignment I review the pleadings and/or any amendments then refer the case out to a referral attorney
  • I confirm with the referral attorney that answer and affirmative defenses have been filed
  • Once this has been completed I monitor the court website for the scheduling orders, and any other court orders
  • I respond on the company's behalf to interrogatories to question related directly to the company
  • Attended deposition if necessary on a case by cases basis; review the deposition transcripts of each case to determine if they will make good witnesses or not
  • Discuss the plaintiff medical with referral attorney to determine expose and if the injuries meet thresholds
  • Instruct referral attorney to file summary disposition motions on cases that are non-threshold
  • Instruct the referral attorney on filling motions, surveillance, and investigation
  • Attend case evaluation/mediation/facilitation/settlement conferences and trials
  • Notify the company when theirs circumstances other than the facts of the case that present exposure, i.e
  • Aggravated liability, bad venue, etc
  • Implement training for new litigation specialist.
Operations Manager, 01/2013 to 12/2017
Bob's Discount FurnitureDc1, DC,
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Devised processes to boost long-term business success and increase profit levels.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
Sales Supervisor, 02/2011 to 01/2013
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Effectively coached team members to reach weekly and monthly sales goals.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education and Training
No Degree: , Expected in 01/2017 to PDCA Plan-do-check-act - 2017Liberty University, Lynchburg, VA (online Stud,
Associate of Arts: Business Administration, Expected in 05/2015 to IVC - Imperial, CA,
High School Diploma: , Expected in 05/2010 to St John's Military School - 110 W Otis Ave, Salina, KS 67401,
  • I have recognized a few times in our internal news for playing a key roles in uncovering claims rings
  • I've received awards for perfect attendance for the past 5 years.

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Resume Overview

School Attended

  • PDCA Plan-do-check-act
  • IVC
  • St John's Military School

Job Titles Held:

  • Bodily Injury Attorney Rep Adjuster
  • Litigation Adjuster
  • Operations Manager
  • Sales Supervisor


  • No Degree
  • Associate of Arts
  • High School Diploma

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