Dynamic leader with success spearheading tactical planning and leading teams through diverse operational requirements. Skilled trainer and mentor to subordinate personnel to improve productivity and technical understanding while maximizing team performance.
Experienced Boatswain Mate 3rd class bringing 6 years' experience in U.S. Navy. Technically astute and decisive with good problem-solving and organizational skills. Seek new professional challenges focused on customer service.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Highly organized, proactive and punctual with team-oriented mentality.
Skills
Intelligence management
Surveillance monitoring
Organizational skills
Work ethic
Working collaboratively
Multitasking
Maintenance & Repair
People skills
Leadership
Supervision
Friendly, positive attitude
Team management
Teambuilding
Conflict resolution
Engine and winch operation
Deck and boat seamanship
Ship terminology
Crew and passenger safety
Heavy equipment management
Boat safety maintenance
Experience
10/2016 to Current
Boatswain's Mate 3rd ClassEd Napleton Automotive Group – Brookfield, WI,
Contributed to boat operations by standing watch in lookout, helmsman and boatswain's mate positions.
Prepared for underway operations by repairing, maintaining and stowing equipment.
Trained and supervised personnel handling shipboard maintenance functions.
Responded to onboard operational and medical emergencies with calm, level-headed approach.
Managed cargo loading and unloading to meet schedules and keep vessels balanced.
Coordinated landing signals for helicopters on Cruiser Type ships.
Maintained peak performance in varying conditions and researched weather, wind, current and tide conditions to avoid and manage issues.
Steered boats along plotted routes to transport guests to destinations.
Communicated with passing vessels using visible and audible signals.
Managed administrative needs of group, including recordkeeping and report writing, with team of 32 Undesignated seaman.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Demonstrated leadership by making improvements to work processes and helping to train others.
Exceeded customer satisfaction by finding creative solutions to problems.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Improved operations by working with team members and customers to find workable solutions.
Performed onboard 3 United States aircraft carriers and 1 Crusier.
Completed more than 30+ Cargo Replenishment at Sea operations.
Completed more than 30+ Fueling at Sea operations.
Completed 7+ Vertical Replenishments at Sea.
Worked as the leading 3rd class with 15+ seaman under me.
While working closely under my supervisors, I made daily work lists for my department made up of 60+ personnel.
Handled daily administrative work for the department.
Submitted personnel awards, training certifications, daily attendance, etc to the command.
Prepared weekly trainings for my department as the Training Petty Officer to get personnel certified in different qualifications to enhance the overall quality of the department.
04/2021 to 06/2021
Bottle Service WaitressHypnotic's Lounge – City, STATE,
Delivered VIP bottle service in upscale environment, catering to large guest parties and VIP clientele.
Assembled VIP bottle service kits with garnishes, mixes and bottles to solicit to guests.
Managed reservations, parties and events to coordinate special occasions for guests.
Pampered guests with attentive hands-on food service to create repeat business.
Upsold menu items, promoting bottle list to bolster sales 20%.
Implemented high-level dining amenities to generate satisfaction.
Entered customer food orders into computer system.
Monitored customer movements and quickly cleared empty tables for future customers.
Provided sauces and drink refills requested by customers.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Processed customers' payments and provided receipts.
Greeted newly seated guests quickly and efficiently.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Sent orders to kitchen staff by POS system.
11/2015 to 08/2016
Service GreeterPublix – City, STATE,
Maintained cleanliness of front entry area.
Answered customers' questions about hours, current sales/promotions and other information.
Escorted customers to vehicles.
Assisted customers with getting groceries loaded in vehicles.
Collected empty carts and returned each to store to minimize loss and damage to store property.
Cleaned up spills, collected trash and swept and mopped floors.
Retrieved carts from returns and parking lot.
Checked prices and pulled product for customers.
Faced merchandise in freezers and shelves for display.
Notified supervisor of spills for quick clean-up and remediation.
Education and Training
Expected in 05/2016
High School Diploma: Central High School - Phenix City, AL, GPA:
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