Motivated Shift Supervisor enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
- Ability to work under pressure
- Ability to work in a team
- Fast Learner
- Multitasking skills
- Excellent customer service skills
- Friendly and outgoing attitude
- Time management skills
GPA: 3.66
- In-N-Out Burger Money Certification - 2018
- In-N-Out Burger Host Certification - 2018
Chester, PA, 07/2021 - Current
- Developed and maintained successful relationships with industry leaders.
- Verified operational viability by overseeing marketing and sales, budget controls and expense management.
- Built relationships with strategic partners leading to business development opportunities.
- Recruited and hired talented professionals with drive and dynamic skills to build success within organization.
Chicago, IL, 03/2021 - Current
- Greeted guests with pleasant smile and superior customer service.
- Worked with new employees on procedures and policies, including interacting with customers, cleaning areas and making orders.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Taught team members how to make latest drinks and correctly perform new procedures.
- Provided individualized instruction to match personal strengths, background and learning style of each employee.
- Addressed and resolved customer concerns to maintain brand loyalty.
City, STATE, 07/2016 - 07/2021
- Completed opening and closing duties to facilitate business operations.
- Built and maintained relationships with peers and upper management to drive team success.
- Coached team on company policies, procedures, and best practices to enhance operational efficiency, employee productivity and subsequently decrease labor costs.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
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School Attended
- Orange Coast College
- California Connections Academy
- Arizona State University
Job Titles Held:
- Board of Directors Member
- Barista Trainer
- Shift Supervisor
Degrees
- Associate of Science
- High School Diploma
- Bachelor of Science
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