Motivated Shift Supervisor enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Skills
Ability to work under pressure
Ability to work in a team
Fast Learner
Multitasking skills
Excellent customer service skills
Friendly and outgoing attitude
Time management skills
Education and Training
Orange Coast CollegeCosta Mesa, CA, Expected in 05/2021 – –Associate of Science:Business Administration - GPA:
GPA: 3.66
California Connections Academy San Juan Capistrano, CA, Expected in 01/2018 – –High School Diploma: - GPA:
Arizona State UniversityTempe, AZExpected in 06/2023 – –Bachelor of Science:Corporate Accounting - GPA:
Certifications
In-N-Out Burger Money Certification - 2018
In-N-Out Burger Host Certification - 2018
Experience
Caesars Entertainment Corporation - Board of Directors Member Chester, PA, 07/2021 - Current
Developed and maintained successful relationships with industry leaders.
Verified operational viability by overseeing marketing and sales, budget controls and expense management.
Built relationships with strategic partners leading to business development opportunities.
Recruited and hired talented professionals with drive and dynamic skills to build success within organization.
Tarkett - Barista Trainer Chicago, IL, 03/2021 - Current
Greeted guests with pleasant smile and superior customer service.
Worked with new employees on procedures and policies, including interacting with customers, cleaning areas and making orders.
Enthusiastically engaged customers during busy periods to keep mood light and fun.
Taught team members how to make latest drinks and correctly perform new procedures.
Provided individualized instruction to match personal strengths, background and learning style of each employee.
Addressed and resolved customer concerns to maintain brand loyalty.
In-N-Out Burger - Shift Supervisor City, STATE, 07/2016 - 07/2021
Completed opening and closing duties to facilitate business operations.
Built and maintained relationships with peers and upper management to drive team success.
Coached team on company policies, procedures, and best practices to enhance operational efficiency, employee productivity and subsequently decrease labor costs.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Delegated tasks to employees and monitored activities and task completion.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
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