, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Skills
Patient advising
Emotional awareness
Cross-functional collaboration
Treatment plans knowledge
Effective customer communication
Community outreach
Collaboration
Patient relationship management
Document management
Quality improvements.
Interdisciplinary teamwork
People skills
Organizational skills
Flexible
Time management
Relationship building
Working collaboratively
Reliable and trustworthy
Experience
09/2018 to CurrentBlended Case ManagerBeacon Light Behavioral Health System | Tionesta, PA,
Collaborated with various healthcare providers to facilitate delivery of services.
Determined and coordinated appropriate level of care to meet individual needs.
Reviewed effectiveness of treatment for individual and family situations.
Developed appropriate care plans for at-risk individuals and high-risk families.
Referred clients to external resources for additional support.
Selected and compiled relevant information and resources for clients to support individuals in overcoming mental and emotional problems.
Created client treatment plans based on assessments and goals.
Educated family members and helped each support clients by improving coping techniques.
Developed and optimized treatment plans to help clients continue to progress.
Assessed mental and physical conditions of clients by consulting with professionals and completing assessments.
Adhered to HIPAA confidentiality requirements by safeguarding files.
Educated clients, families, and caregivers on diagnosis, treatment, and disease management, equipping them with tools to achieve and maintain optimal psychiatric and mental health.
Interacted with clinical staff and external resources such as school or community personnel.
Delivered seamless care, minimizing misuse and diversion through close collaboration with peers.
01/2016 to 09/2018Homemaker Accurate Home Care | Austin, MN,
Supported families in completing documents with accuracy for human service programs.
Attended meetings and participated in staff development training activities.
Conducted assessments of family strengths, needs and barriers.
Completed accurate legible documentation for client profile as outlined by policy, reports and observations.
Visited clients at home to distribute community referral and resource information.
Built and maintained strong relationships with clients by successfully resolving issues and responding promptly to phone inquiries.
Educated clients on various resources, services and programs to maximize care.
Collaborated with social workers to support clients.
Maintained confidential client documentation to prevent data compromise and comply with HIPAA regulations.
Answered questions and responded to inquiries to deliver high level of service to clients.
Located housing and other support services for displaced individuals working through daily issues.
Observed safety protocols to minimize accidents.
Recommended improved life choices to enhance client outcomes.
01/2012 to 05/2016Home Health AideSunrise Senior Living | Lombard, IL,
Improved patient outlook and daily living through compassionate care.
Supervised medication administration, personal hygiene and other activities of daily living.
Facilitated best care by developing strong and trusting rapport with patient.
Fostered independence in disabled individuals while closely monitoring safety at all times.
Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
Answered questions and assisted with health system coordination, patient rights and privacy of personal information.
Documented client progress in charts and logbooks.
Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
Maintained clean and well-organized environment to promote client happiness and safety.
Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
Tracked and reported clients' progress based on observations and conversations.
Managed various daily job tasks, including patient transportation and appointment scheduling.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
Delivered high level of assistance with cooking, meal preparation and shopping.
Administered necessary medications as directed by care plan.
Assisted with personal care needs of clients in private homes while supporting patient independence and well-being.
Helped clients stay happy and healthy by providing mental and emotional support.
Helped clients stay happy and healthy by providing mental and emotional support.
06/07 to 08/11Residential CounselorThe May Institute Inc | Abington, MA,
Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
Helped residents living with Prader Willi Syndrome and IDD conditions with personal needs.
Completed daily resident welfare checks and coordinated with facility staff to meet all resident needs.
Developed and deepened relationships with residents and fellow staff.
Conducted weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Assisted residents with personal care, ambulation and general care needs.
Administered psychotropic drugs and other medications, adhering to medication schedules.
Delivered seamless care, minimizing misuse and diversion through close collaboration with peers.
Supervised medication administration, personal hygiene and other activities of daily living.
Delivered high level of assistance with cooking, meal preparation and shopping.
Fostered independence in disabled individuals while closely monitoring safety at all times.
Maintained clean and well-organized environment to promote client happiness and safety.
Documented client progress in charts and logbooks.
Helped residents stay happy and healthy by providing mental and emotional .
Greeted residents and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
Education and Training
Expected in 06/2004High School Diploma | Jasper Troupsburg High School , Jasper,NY, GPA:
Expected in | Human Servces Corning Community College, Corning, NYGPA:
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