Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Skills
  • Patient advising
  • Emotional awareness
  • Cross-functional collaboration
  • Treatment plans knowledge
  • Effective customer communication
  • Community outreach
  • Collaboration
  • Patient relationship management
  • Document management
  • Quality improvements.
  • Interdisciplinary teamwork
  • People skills
  • Organizational skills
  • Flexible
  • Time management
  • Relationship building
  • Working collaboratively
  • Reliable and trustworthy
Experience
09/2018 to Current Blended Case Manager Beacon Light Behavioral Health System | Tionesta, PA,
  • Collaborated with various healthcare providers to facilitate delivery of services.
  • Determined and coordinated appropriate level of care to meet individual needs.
  • Reviewed effectiveness of treatment for individual and family situations.
  • Developed appropriate care plans for at-risk individuals and high-risk families.
  • Referred clients to external resources for additional support.
  • Selected and compiled relevant information and resources for clients to support individuals in overcoming mental and emotional problems.
  • Created client treatment plans based on assessments and goals.
  • Educated family members and helped each support clients by improving coping techniques.
  • Developed and optimized treatment plans to help clients continue to progress.
  • Assessed mental and physical conditions of clients by consulting with professionals and completing assessments.
  • Adhered to HIPAA confidentiality requirements by safeguarding files.
  • Educated clients, families, and caregivers on diagnosis, treatment, and disease management, equipping them with tools to achieve and maintain optimal psychiatric and mental health.
  • Interacted with clinical staff and external resources such as school or community personnel.
  • Delivered seamless care, minimizing misuse and diversion through close collaboration with peers.
01/2016 to 09/2018 Homemaker Accurate Home Care | Austin, MN,
  • Supported families in completing documents with accuracy for human service programs.
  • Attended meetings and participated in staff development training activities.
  • Conducted assessments of family strengths, needs and barriers.
  • Completed accurate legible documentation for client profile as outlined by policy, reports and observations.
  • Visited clients at home to distribute community referral and resource information.
  • Built and maintained strong relationships with clients by successfully resolving issues and responding promptly to phone inquiries.
  • Educated clients on various resources, services and programs to maximize care.
  • Collaborated with social workers to support clients.
  • Maintained confidential client documentation to prevent data compromise and comply with HIPAA regulations.
  • Answered questions and responded to inquiries to deliver high level of service to clients.
  • Located housing and other support services for displaced individuals working through daily issues.
  • Observed safety protocols to minimize accidents.
  • Recommended improved life choices to enhance client outcomes.
01/2012 to 05/2016 Home Health Aide Sunrise Senior Living | Lombard, IL,
  • Improved patient outlook and daily living through compassionate care.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Fostered independence in disabled individuals while closely monitoring safety at all times.
  • Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
  • Answered questions and assisted with health system coordination, patient rights and privacy of personal information.
  • Documented client progress in charts and logbooks.
  • Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Tracked and reported clients' progress based on observations and conversations.
  • Managed various daily job tasks, including patient transportation and appointment scheduling.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Administered necessary medications as directed by care plan.
  • Assisted with personal care needs of clients in private homes while supporting patient independence and well-being.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Helped clients stay happy and healthy by providing mental and emotional support.
06/07 to 08/11 Residential Counselor The May Institute Inc | Abington, MA,
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Helped residents living with Prader Willi Syndrome and IDD conditions with personal needs.
  • Completed daily resident welfare checks and coordinated with facility staff to meet all resident needs.
  • Developed and deepened relationships with residents and fellow staff.
  • Conducted weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Assisted residents with personal care, ambulation and general care needs.
  • Administered psychotropic drugs and other medications, adhering to medication schedules.
  • Delivered seamless care, minimizing misuse and diversion through close collaboration with peers.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Fostered independence in disabled individuals while closely monitoring safety at all times.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Documented client progress in charts and logbooks.
  • Helped residents stay happy and healthy by providing mental and emotional .
  • Greeted residents and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
Education and Training
Expected in 06/2004 High School Diploma | Jasper Troupsburg High School , Jasper,NY, GPA:
Expected in | Human Servces Corning Community College, Corning, NY GPA:

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Resume Overview

School Attended

  • Jasper Troupsburg High School
  • Corning Community College

Job Titles Held:

  • Blended Case Manager
  • Homemaker
  • Home Health Aide
  • Residential Counselor

Degrees

  • High School Diploma

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