Highly motivated, flexible, hard working individual committed to pursuing a long term career with Graton Resort & Casino. Exceptional level of versatility and proficiency gained from managerial and dealing skills in Casino gaming. Dedicated to providing excellent customer service and ensuring operational and procedural efficiency according to Casino policies and standards.
January 1998 Trained and instructed incoming blackjack dealers with no previous dealing experience. Successfully trained not only the fundamentals of blackjack dealing but Casino policy and procedures relating to that position.
Open and close games verifying table bankroll with Supervisor. Perform table fills and credits. Handle money transactions giving players appropriate gaming cheques. Keep game integrity with payout accuracy for multiple table games. Aware of player buy-ins to ensure Title 31 compliance. Maintain strong customer relations with Casino guests to assure playing satisfaction, including instructing players with no gaming experience on all aspects of all games. Observe and report any suspicious activity. Learn new games introduced to Casino in a timely manner. Follow Casino policies, procedures and standards.
Supervised table games ensuring dealer accuracy, integrity and compliance with Casino policies and procedures. Opened and closed games as business dictated. Provided table gains and losses for Casino reporting. Ensured fills and credits were completed accurately. Verified money and cheque transactions. Completed appropriate forms to comply with Title 31. Assigned dealer rotation and re-routes. Monitored dealer hours for reporting. Excellent customer relations and services to provide playing satisfaction.
Supervised poker room on a part-time basis. Opened games as business dictated. Ran morning poker tournaments. Oversaw all aspects of the poker room. Ensured dealer accuracy and integrity of all games.
Assigned to open and close tables as needed. Maintained game accuracy and integrity for multiple poker games. Dealt all games in poker room. Dealt poker tournaments as requested. Maintained strong customer relations with Casino guests to assure playing satisfaction. Complied with all Casino policies and procedures.
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