billing supervisor resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Dedicated Billing Manager adept at public and community relations, staff development, revenue cycle management and project management.
Education and Training
Expected in 2010 to to
Certificate: Medical Billing Brookline - Phoenix, Az GPA:
Member of Student Ambassador Club
National Honor Society
4.0 GPA
Expected in 2005 to to
Bachelor's: Business Management University of Phoenix - Phoenix, Arizona GPA:
Business Management
3.75 GPA
Skill Highlights
Proven patience and self-discipline
Conflict resolution
Personal and professional integrity
Relationship and team building
Staffing management ability
In-depth claims knowledge
Sound decision making
Critical thinking proficiency
Professional Experience
2011 to Current
Billing SupervisorGreatcall – San Diego, CA,
Created departmental goals, and objectives and made recommendations to reduce costs.
Administered, directed and coordinated the activities of the billing department.
Served as liaison between management, clinical staff and the community.
Directed the installation of improved work methods and procedures to achieve company objectives.
Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.
Minimized staff turnover through appropriate selection, orientation, training, staff education and development.
10/2009 to 2011
Assistant ManagerWks Restaurant Group – Troy, MO,
Scheduled and directed staff in daily work assignments to maximize productivity.
Efficiently resolved problems or concerns to the satisfaction of all involved parties.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Developed and maintained exceptional customer service standards.
Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
Optimized profits by controlling food, beverage and labor costs on a daily basis.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Consistently obtained highest rating from the county health department.
01/2007 to 10/2009
Assistant ManagerWks Restaurant Group – Abenicio Salazar Historic District, NM,
Efficiently resolved problems or concerns to the satisfaction of all involved parties.
Scheduled and directed staff in daily work assignments to maximize productivity.
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
Developed and maintained exceptional customer service standards.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Built sales forecasts and schedules to reflected desired productivity targets.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
05/2014 to 01/2014
Business OwnerWerner Enterprises Inc – El Paso, TX,
I directed the start up of my own commercial cleaning company.
I was responsible for recruiting new employees by reviewing applications, conducting interviews and performing hiring procedures.
I trained all new employees on proper cleaning procedures and techniques.
I marketed my cleaning business to various businesses to gain accounts.
I maintained cost controls to ensure a profit was made.
I developed strong relationships will all 10 cleaning accounts to ensure complete satisfaction of my company's services.
I was responsible for invoicing clients monthly.
I maintained payroll for 4 employees.
I performed all accounting procedures of monthly revenues.
I ensured cleaning tasks were completed on a daily basis in accordance with company standards.
04/2005 to 07/2006
Customer Service ManagerWks Restaurant Group – Albuquerque, NM,
Addressed customer inquiries and resolved complaints.
Opened a new store location and assisted in recruiting and training new staff.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Completed weekly schedules according to payroll policies.
Delivered excellent customer service by greeting and assisting each customer.
Trained staff to deliver outstanding customer service.
Determined staff promotions and demotions, and terminated employees when necessary.
Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet company demands.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
06/2003 to 02/2005
Assistant ManagerNative New Yorker – City, STATE,
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
Efficiently resolved problems or concerns to the satisfaction of all involved parties.
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
Ensured proper cleanliness was maintained in all areas of the bar and front of house.
Optimized profits by controlling food, beverage and labor costs on a daily basis.
Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
Counseled and disciplined staff when necessary.
Consistently obtained highest rating from the county health department.
Attempted to limit problems and liability related to customers' excessive drinking.
07/1996 to 07/2000
Supply ManagementU.S. Air Force – City, STATE,
Effective decision-maker in high-pressure environments.
I maintained inventory of over 300 aircraft parts on a weekly basis.
I managed and ordered mission essential F-16 parts for grounded aircraft.
I ensured Air Force personnel received proper training on policies and procedures.
I maintained Product Quality Deficiency Reports for defective aircraft parts received from suppliers.
I briefed supervisor on a daily basis of current status changes concerning broken aircraft parts at various repair facilities on base.
I assisted supervisor in the preparation of PowerPoint presentation for squadron meetings.
I provided customer service to flight line personnel in a timely manner.
Skills
accounting, Air Force, Assistant Manager, balance, billing, coaching, clients, customer satisfaction, excellent customer service, customer service, Department of Health, documentation, fast, faxes, Financial Management, hiring, Insurance, inventory, invoicing, legal, marketing, Medical Billing, meetings, merchandising, office, 97, PowerPoint, Office Administration, payroll, personnel, policies, profit, purchasing, Quality, recruiting, safety, sales, staffing, supervisor, employee training,enthusiastic people person, great organizational skills, advanced problem-solving, people skills
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