Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Dedicated Billing Manager adept at public and community relations, staff development, revenue cycle management and project management.
Education and Training
Brookline Phoenix, Az Expected in 2010 ā ā Certificate : Medical Billing - :
Member of Student Ambassador Club
National Honor Society
4.0 GPA
University of Phoenix Phoenix, Arizona Expected in 2005 ā ā Bachelor's : Business Management - :
Business Management
3.75 GPA
Skill Highlights
- Proven patience and self-discipline
- Conflict resolution
- Personal and professional integrity
- Relationship and team building
- Staffing management ability
- In-depth claims knowledge
- Sound decision making
- Critical thinking proficiency
Professional Experience
Greatcall - Billing Supervisor
San Diego, CA, 2011 - Current
San Diego, CA, 2011 - Current
- Created departmental goals, and objectives and made recommendations to reduce costs.
- Administered, directed and coordinated the activities of the billing department.
- Served as liaison between management, clinical staff and the community.
- Directed the installation of improved work methods and procedures to achieve company objectives.
- Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
- Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
- Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
- Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.
- Minimized staff turnover through appropriate selection, orientation, training, staff education and development.
Wks Restaurant Group - Assistant Manager
Troy, MO, 10/2009 - 2011
Troy, MO, 10/2009 - 2011
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Efficiently resolved problems or concerns to the satisfaction of all involved parties.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
- Developed and maintained exceptional customer service standards.
- Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
- Optimized profits by controlling food, beverage and labor costs on a daily basis.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Consistently obtained highest rating from the county health department.
Wks Restaurant Group - Assistant Manager
Abenicio Salazar Historic District, NM, 01/2007 - 10/2009
Abenicio Salazar Historic District, NM, 01/2007 - 10/2009
- Efficiently resolved problems or concerns to the satisfaction of all involved parties.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
- Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
- Developed and maintained exceptional customer service standards.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Built sales forecasts and schedules to reflected desired productivity targets.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Werner Enterprises Inc - Business Owner
El Paso, TX, 05/2014 - 01/2014
El Paso, TX, 05/2014 - 01/2014
- I directed the start up of my own commercial cleaning company.
- I was responsible for recruiting new employees by reviewing applications, conducting interviews and performing hiring procedures.
- I trained all new employees on proper cleaning procedures and techniques.
- I marketed my cleaning business to various businesses to gain accounts.
- I maintained cost controls to ensure a profit was made.
- I developed strong relationships will all 10 cleaning accounts to ensure complete satisfaction of my company's services.
- I was responsible for invoicing clients monthly.
- I maintained payroll for 4 employees.
- I performed all accounting procedures of monthly revenues.
- I ensured cleaning tasks were completed on a daily basis in accordance with company standards.
Wks Restaurant Group - Customer Service Manager
Albuquerque, NM, 04/2005 - 07/2006
Albuquerque, NM, 04/2005 - 07/2006
- Addressed customer inquiries and resolved complaints.
- Opened a new store location and assisted in recruiting and training new staff.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Completed weekly schedules according to payroll policies.
- Delivered excellent customer service by greeting and assisting each customer.
- Trained staff to deliver outstanding customer service.
- Determined staff promotions and demotions, and terminated employees when necessary.
- Stocked and restocked inventory when shipments were received.
- Reorganized the sales floor to meet company demands.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Native New Yorker - Assistant Manager
City, STATE, 06/2003 - 02/2005
City, STATE, 06/2003 - 02/2005
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
- Efficiently resolved problems or concerns to the satisfaction of all involved parties.
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
- Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
- Ensured proper cleanliness was maintained in all areas of the bar and front of house.
- Optimized profits by controlling food, beverage and labor costs on a daily basis.
- Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
- Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
- Counseled and disciplined staff when necessary.
- Consistently obtained highest rating from the county health department.
- Attempted to limit problems and liability related to customers' excessive drinking.
U.S. Air Force - Supply Management
City, STATE, 07/1996 - 07/2000
City, STATE, 07/1996 - 07/2000
- Effective decision-maker in high-pressure environments.
- I maintained inventory of over 300 aircraft parts on a weekly basis.
- I managed and ordered mission essential F-16 parts for grounded aircraft.
- I ensured Air Force personnel received proper training on policies and procedures.
- I maintained Product Quality Deficiency Reports for defective aircraft parts received from suppliers.
- I briefed supervisor on a daily basis of current status changes concerning broken aircraft parts at various repair facilities on base.
- I assisted supervisor in the preparation of PowerPoint presentation for squadron meetings.
- I provided customer service to flight line personnel in a timely manner.
Skills
accounting, Air Force, Assistant Manager, balance, billing, coaching, clients, customer satisfaction, excellent customer service, customer service, Department of Health, documentation, fast, faxes, Financial Management, hiring, Insurance, inventory, invoicing, legal, marketing, Medical Billing, meetings, merchandising, office, 97, PowerPoint, Office Administration, payroll, personnel, policies, profit, purchasing, Quality, recruiting, safety, sales, staffing, supervisor, employee training,enthusiastic people person, great organizational skills, advanced problem-solving, people skills
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Resume Overview
School Attended
- Brookline
- University of Phoenix
Job Titles Held:
- Billing Supervisor
- Assistant Manager
- Assistant Manager
- Business Owner
- Customer Service Manager
- Assistant Manager
- Supply Management
Degrees
- Certificate
- Bachelor's
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