Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Reliable, dedicated and committed bilingual administrative professional seeking a position in a challenging environment with potential for advancement and personal growth. Ability to multitask. Self motivated and detail oriented with a proven ability to build strong relationships. Excellent internal / external customer service. Work well under pressure with minimal to no supervision. Proven ability to organize and accomplish a number of simultaneous projects within time constraints. Demonstrated ability to work independently to efficiently complete multiple assignments. Adapt at proactive problemsolving and follow through. Proven ability to interact effectively with clients and staff at all levels. Proficient in a number of different computer applications. Proven track record in secretarial and general office operations. Handson team member who is known for going the extra mile. Excellent organizational skills, accuracy and attention to detail. Highly skilled in drafting documents and communications Welldeveloped scheduling and organizational skills. Strong background in developing and maintaining data management systems. Performance driven professional able to efficiently handle competing demands. Extensive experience in planning and coordinating the entire department's administrative functions.
Core Qualifications
Type 65 words per minute. Working knowledge and experience of the following computer programs: QuickBooks Pro Contractors Edition 2012, Microsoft Word, Excel, Powerpoint, Outlook, Prophesy, and CEO. Payroll Accounts Payable / Accounts Receivable Invoicing 10Key Scheduling Routing Excellent customer service, phone skills and money management.
Billing Supervisor, 01/2014 to 01/2015
GreatcallSan Antonio, TX,
  • Review and match invoices.
  • Issue invoices to customers.
  • Update the customer master file with contact information.
  • Post customers payments by recording checks and ACH payments.
  • Contact employees and customers to help resolve billing questions/issues.
  • Enter invoices into customer invoicing web sites.
  • Responsible for delegating out the work to three other A/R accounting clerks.
  • Process vendor payments.
  • Collect and review daily paperwork from Drivers, Owner operators, and Carriers for billing.
  • Process Drivers reimbursement payments.
  • Process Drivers settlements.
  • Translate for Spanish speaking employees.
Payroll Manager / Accounts Payable Clerk, 01/2013 to 01/2014
Nehemiah Rebar Services, IncCity, STATE,
  • Coordinate and manage entire payroll functions.
  • Verify new hire paperwork complies with requirements.
  • Responsible for verifying timecard completion, insure all approval signatures are in place and provide resolution for any discrepancies.
  • Prepare and submit direct deposit files by deadlines.
  • Update employee's changes in salary, status and billing information.
  • Apply secretary skills in preparing excel spreadsheets, compose letters for verification of employment, and memos.
  • Quarterly taxes Annual 1099 and W2 preparation with QuickBooks.
  • Submit and process certified payroll for all prevailing wage jobs as required.
  • Answer telephone payroll questions and issues.
  • Data enter invoices for payment.
  • Audits invoices against purchase orders, researches discrepancies, and approves for payment.
  • Corresponds with vendors, reconciles vendor statements, and researches past due invoices.
  • Prepare vendors checks for payment.
  • Prepare manual checks when required.
  • Maintain and update vendor files.
  • Set up electronic and paper files for all new vendors including W9.
  • Generate and register mail all preliminary notices.
Bi ­ lingual Customer Service Representative / Scheduler, 01/2012 to 01/2013
DAK Landscape And Custom Design, IncCity, STATE,
  • Deal directly with customers by email and telephone.
  • Respond promptly to all customer inquires.
  • Handle and resolve customer complaints.
  • Create and process work orders, follow up / process bids and submit for billing.
  • Manage customer accounts.
  • Communicate and coordinate with internal departments.
  • Keep records of customer interactions and transactions.
  • Record details of inquiries, comments and complaints.
  • Record details of actions taken.
  • Follow up on customer interactions.
  • Assist in daily routing.
  • Maintain routing boards.
  • Assistant in tracking and purchasing office supplies.
  • Maintaining all office equipment.
  • Create forms excel spreadsheets, memos using Microsoft word in English and Spanish when needed.
Bilingual Administrative Assistant / Scheduler, 01/2009 to 01/2012
R3 Renovation, IncCity, STATE,
  • Answer all incoming calls, check office messages, change greeting, transfer messages accordingly.
  • Schedule jobs for over 30 Properties by phone and email.
  • Create schedules daily for field workers enter jobs in CEO, route accordingly by using mappoint, print and email.
  • Problem solving for all field workers, properties in scheduling problems and changes.
  • Monitor field workers, production department, human resources to make sure all job requirements are met.
  • Coordinate measuring for cabinets and counter installation for production manager.
ROP: Computer Business Technology, Expected in
General Education ­ Graduate of San Leandro High School - ,
Computer Business Technology
AA: Business, Expected in
Graduate of Chabot College American River College - ,
Microsoft word in English and Spanish when needed.
10Key, accounting, Accounts Payable, Accounts Receivable, billing, Interpersonal Skills, resolve customer complaints, Excellent customer service, Drivers, email, English, forms, human resources, Invoicing, letters, meetings, excel spreadsheets, Excel, mail, money, office, Outlook, Powerpoint, Microsoft Word, office equipment, Office Skills, Payroll, Problem solving, production manager, purchasing, QuickBooks, QuickBooks Pro, recording, Routing, Scheduling, settlements, Spanish, Spanish speaking, taxes, telephone, phone skills, phone, Type, web sites

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School Attended

  • General Education ­ Graduate of San Leandro High School
  • Graduate of Chabot College American River College

Job Titles Held:

  • Billing Supervisor
  • Payroll Manager / Accounts Payable Clerk
  • Bi ­ lingual Customer Service Representative / Scheduler
  • Bilingual Administrative Assistant / Scheduler


  • ROP
  • AA

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